HONG KONG, July 16, 2024 /PRNewswire/ -- Tencent Cloud, the cloud business of global
technology company Tencent, today
announced its recognition as a Challenger in the 2024
Gartner® Magic Quadrant™ for Communications Platform as a
Service (CPaaS). In terms of its ability to execute, Tencent Cloud has secured the highest position
among all cloud service providers in the Asia-Pacific region.
According to another recent report by Gartner titled
"Gartner, Market Share: All Software Markets, Worldwide,
2023," Tencent has reaffirmed its
status as the revenue market leader in the CPaaS industry for both
the Asia-Pacific region and
China in 2023. Notably,
Tencent also achieved the highest
growth rate by revenue worldwide. We believe, this
consistent success demonstrates Tencent Cloud's unwavering position as the market
leader in the Asia-Pacific region
for three consecutive years in terms of market share in the CPaaS
field.
With an extensive CPaaS product portfolio, Tencent Cloud is engaged in proactive efforts to
achieve seamless integration with AIGC
Based on Tencent's accumulated expertise in audio & video
technologies for over 20 years, Tencent Cloud has built the most comprehensive
CPaaS capability portfolio in the industry, encompassing core
products such as Chat, Tencent
Real-Time Communication (TRTC), Tencent Cloud Contact Center (TCCC), and more.
These offerings provide a wide range of communication and
collaboration capabilities for businesses.
In today's world, with the continuous development of artificial
intelligence (AI) technology, AIGC (Artificial Intelligence
Generated Content) has matured and is now being widely applied
across various industries and scenarios. It has become an important
driver for enterprises' innovation and to achieve their digital
transformation. In this field, Tencent Cloud is actively promoting the deep
integration of audio & video services with AIGC technology,
providing powerful audio & video technical support for multiple
industry scenarios.
Within this context, Chat provides valuable features such as
Chatbot and Agent Dashboard, empowering enterprises to swiftly
implement chatbot conversations, FAQs, and seamless transfer to
live customer service agents. Currently, Chat has successfully
served over 200,000 enterprises, handling a staggering daily peak
message volume exceeding 550 billion messages. Its international
platform has garnered millions of users worldwide.
Tencent Cloud's TRTC focuses on
providing audio & video interactive solutions for two major
scenarios: multi-party audio & video calls and low-latency
interactive live streaming. It supports up to 3 billion minutes of
upstream duration daily. In real-world testing, TRTC demonstrates
an over 80% packet loss resistance and can tolerate network jitter
of over 1000ms. This means that users can maintain high-quality
audio & video communication even in weak network conditions.
Additionally, TRTC has implemented an innovative conversational AI
solution that enables LLM (Large Language Model) vendors to
streamline the development of real-time audio & video
interactive features. This groundbreaking solution empowers users
to engage in seamless, real-time interactions with AI through more
intuitive and natural means, such as voice communication.
Tencent Cloud's TCCC harnesses the
power of advanced AI technology to greatly enhance the
effectiveness of intelligent voice interactions. By improving
recognition accuracy in noisy environments, it offers a
comprehensive optimization of the speech recognition experience,
achieving an impressive accuracy rate of 97.4%. Moreover, for
enterprises that have implemented AI chatbots, TCCC seamlessly
integrates real-time conversation flows to cater to personalized
requirements.
Upgraded global service capabilities to empower the
internationalization of enterprises
It is worth mentioning that in response to the
internationalization needs of global enterprises, Tencent Cloud is continuously enhancing its
global service capabilities to assist businesses in exploring new
growth opportunities.
For example, Tencent Cloud has
been continuously strengthening its Chat's capabilities in global
network transmission, offering exceptional global acceleration
services. Serving more than 100 million monthly active users
worldwide, Tencent Cloud's Chat not
only meets the compliance requirements of enterprises expanding
internationally but also aligns closely with local users' usage
habits.
TRTC has undergone extensive upgrades and transformations to
boost its audio & video services for global use. It has
achieved remarkable results, with an average end-to-end
transmission delay of less than 300ms and an impressive anti-packet
loss rate of over 80%. This ensures that users across different
regions can enjoy a highly responsive and low-latency audio &
video experience. Additionally, TRTC has established dedicated
overseas sites tailored to various scenarios, offering a range of
products such as Call, Conference, Beauty AR, and RTC Engine.
Through the creation of a new audio & video service brand, the
provision of exceptional user interface and localized
functionalities, TRTC facilitates the rapid expansion of
enterprises into international markets.
TCCC has made significant strides in enhancing its
internationalization capabilities through a series of upgrades. It
has successfully established independent data centers globally to
comply with regional regulations and requirements. With a
well-designed global node layout, TCCC delivers highly
interconnected, reliable, and secure global customer contact
services. It ensures that international connections maintain an
average end-to-end latency of under 300 milliseconds, guaranteeing
smooth and efficient communication. TCCC offers versatile
omni-channel and multimedia communication capabilities that
seamlessly integrate with existing business systems. This empowers
enterprises to integrate their own international voice numbers and
swiftly establish efficient global contact centers, allowing them
to effectively serve their international customer base.
Currently, Tencent Cloud has
served numerous industries in the fields of gaming, live streaming,
cross-border e-commerce, finance, and more. These include Nexon, a
gaming giant in the Asia-Pacific
region, leading live streaming platform MIXCHANNEL in Japan, streaming service provider BeLive in
Singapore, digital bank
Allo Bank in Indonesia, as well as Boomplay, a music
streaming platform in Africa.
Tencent Cloud has provided
comprehensive, user-friendly, and stable audio & video
communication solutions, supporting the international business
expansion of these enterprises.
Allo Bank, a prime example,
benefits from Tencent Cloud's TCCC by
utilizing its automatic outbound calling capabilities to overcome
challenges faced by their tele-sales team, such as low call
connection rates and high manual dialing costs. TCCC leverages
advanced predictive outbound calling algorithms to intelligently
schedule calls, resulting in improved agent productivity and
service quality. Furthermore, TCCC seamlessly integrates with
Allo Bank's CRM system, providing
the necessary flexibility to adapt to their specific business
scenarios. By combining TCCC with Tencent Cloud's TRTC and Chat capabilities,
Allo Bank can offer a comprehensive
range of customer service methods, enabling them to efficiently
respond to customer needs. This integrated approach warrants
enhanced customer satisfaction and streamlines communication
processes for Allo Bank.
Undoubtedly, establishing an international business landscape
from a global perspective has become a vital strategic endeavor for
enterprises seeking high-quality development. In this journey, AIGC
is a vital driving force, enabling businesses to consistently
expand the scope and impact of their innovative initiatives. As a
committed participant in the CPaaS domain and a reliable business
partner, Tencent Cloud remains
dedicated to technological advancements, product refinement, and
solution development, enabling enterprises to play well in the
process of digital transformation and business globalization.
Gartner, Magic Quadrant for Communications Platform as a
Service, 24 June 2024
Gartner, Market Share: All Software Markets, Worldwide, 2023,
22 April 2024
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depicted in its research publications, and does not advise
technology users to select only those vendors with the highest
ratings or other designation. Gartner research publications consist
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reserved.
About Tencent Cloud
Tencent Cloud, one of the world's
leading cloud companies, is committed to creating innovative
solutions to resolve real-world issues and enabling digital
transformation for smart industries. Through our extensive global
infrastructure, Tencent Cloud
provides businesses across the globe with stable and secure
industry-leading cloud products and services, leveraging
technological advancements such as cloud computing, Big Data
analytics, AI, IoT, and network security. It is our constant
mission to meet the needs of industries across the board, including
the fields of gaming, media and entertainment, finance, healthcare,
property, retail, travel, and transportation.
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