Info-Tech Research Group's latest blueprint explains how
local governments can overcome IT challenges related to service
delivery, innovation, and data security. The firm's research
provides actionable insights to help public sector IT leaders
transition from passive observers to proactive strategic
collaborators and ensure sustainable growth and improved public
service delivery amid evolving technological demands.
TORONTO, June 27,
2024 /PRNewswire/ - Local governments are under
mounting pressure to adapt their IT strategies to address evolving
community needs and exponentially changing technological
landscapes. This pressure extends to public sector IT leaders, who
are in turn facing significant hurdles, such as enhancing service
delivery, driving innovation, and ensuring data security. To
support IT's efforts in maintaining efficiency and effectiveness in
delivering public services, Info-Tech Research Group has released
its most recent blueprint, Priorities for Adopting an
Exponential IT Mindset in Local Government. The firm's
research, outlined in the new industry resource, suggests IT
leaders in the public sector emphasize adaptive delivery models,
optimized operations through automation, and the adoption of
digital innovation to drive sustainable growth in public service
delivery.
"To overcome common obstacles and embrace Exponential IT
transformation, local governments should focus on building adaptive
delivery models, optimizing operations through automation,
fostering strategic relationships, embracing digital innovation,
and cultivating workforce flexibility," says Patrick Spencer, research fellow at Info-Tech
Research Group. "By emphasizing foundational capabilities,
collaboration, and a forward-thinking mindset, local governments
can leverage Exponential IT to address the changing landscape of
public service delivery and drive sustainable growth in the digital
age."
Info-Tech's insights bring to light the complexities of
technology adoption in the public sector, where limited funding,
internal resistance to change, and insufficient resources are
hindering the implementation of technology
projects. Additionally, the ongoing difficulty in recruiting
and retaining skilled and motivated IT professionals further
exacerbates these challenges, making it difficult for local
governments to effectively leverage emerging technologies.
The research indicates that despite partial automation in
government IT systems, failing to use AI fully represents a missed
opportunity within the sector. Effective decision-making and
service delivery rely on the government's ability to swiftly
identify real-time trends.
Info-Tech's blueprint underscores the critical role of
Exponential IT, a strategic integration of rapidly advancing
technologies that can revolutionize local government operations. To
effectively leverage Exponential IT, Info-Tech suggests that public
sector IT leaders prioritize the following four key
priorities:
- Let AI Take Over Core Operations: Streamline
processes, automate tasks, and improve service efficiency.
Implementing AI in core operations accelerates incident detection,
enhances productivity, and ensures quicker response times, leading
to heightened citizen satisfaction and operational
effectiveness.
- Treat Data as a Product: Drive innovation and
informed decision-making by building a robust digital
infrastructure that integrates and governs data effectively. This
approach ensures data quality, facilitates seamless data flow, and
enables better resource allocation and trend analysis, ultimately
optimizing service delivery.
- Drive a Product Ownership Mindset: Enhance user
experiences, increase engagement, and build trust by providing
personalized solutions and recommendations. Promoting a product
ownership culture fosters accountability and continuous innovation,
leading to tailored IT solutions that meet the specific needs of
the community.
- Fund Exponential Value Creation: Create
sustainable, connected urban environments that improve the quality
of life for residents through Exponential IT solutions like IoT
infrastructure and smart transportation systems. By prioritizing
investments in advanced technologies, local governments can drive
economic growth and enhance public services.
By adopting AI-driven processes, integrating data as a core
asset, fostering a culture of product ownership, and investing in
innovative technologies, local governments can overcome current
challenges and drive sustainable growth.
These recommended strategic initiatives not only enhance service
delivery and operational efficiency but also ensure that local
governments can meet evolving community needs and expectations in a
rapidly advancing technological landscape.
For exclusive and timely commentary from Info-Tech's public
sector experts, including Patrick
Spencer, and to access the complete Priorities for
Adopting an Exponential IT Mindset in Local
Government blueprint, please contact
pr@infotech.com.
Info-Tech LIVE 2024
Registration is now open for Info-Tech Research Group's annual
IT conference, Info-Tech LIVE 2024, taking place September 17 to 19, 2024, at the iconic Bellagio
in Las Vegas. This premier event
offers journalists, podcasters, and media influencers access to
exclusive content, the latest IT research and trends, and the
opportunity to interview industry experts, analysts, and speakers.
To apply for media passes to attend the event or gain access to
research and expert insights on trending topics, please contact
pr@infotech.com.
About Info-Tech Research Group
Info-Tech Research Group is one of the world's leading
research and advisory firms, proudly serving over 30,000 IT and HR
professionals. The company produces unbiased, highly relevant
research and provides advisory services to help leaders make
strategic, timely, and well-informed decisions. For nearly 30
years, Info-Tech has partnered closely with teams to provide them
with everything they need, from actionable tools to analyst
guidance, ensuring they deliver measurable results for their
organizations.
To learn more about Info-Tech's divisions, visit McLean &
Company for HR research and advisory
services and SoftwareReviews for software-buying
insights.
Media professionals can register for unrestricted access to
research across IT, HR, and software and hundreds of industry
analysts through the firm's Media Insiders program. To gain access,
contact pr@infotech.com.
For information about Info-Tech Research Group or to access the
latest research, visit infotech.com and connect via
LinkedIn and X.
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SOURCE Info-Tech Research Group