Salesforce.com Sweeps CRM Magazine 2009 Market Awards in CRM Suite Categories

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Company wins Enterprise, Midmarket and Small Business Suite awards as well as Sales Force Automation Market Award; CEO Marc Benioff named a '2009 Influential Leader' SAN FRANCISCO, Dec. 4 /PRNewswire-FirstCall/ -- Salesforce.com (NYSE: CRM), the enterprise cloud computing company, today announced it has garnered four CRM Market Awards from CRM magazine. In addition to winning the Sales Force Automation Market Award, salesforce.com swept the three CRM Suite categories, winning the Enterprise Suite CRM, Midmarket Suite CRM and Small-Business Suite CRM Awards. It was the first time in the history of the awards that one company won in all three of the CRM Suite categories. CRM also named salesforce.com CEO Marc Benioff a "2009 Influential Leader" -- the fifth time he has received the honor. (Logo: http://www.newscom.com/cgi-bin/prnh/20050216/SFW105LOGO) "We are thrilled to be recognized by CRM magazine and to be the first company to sweep all of the Market Awards in the CRM Suite categories," said Marc Benioff, chairman and CEO of salesforce.com. "At salesforce.com we are committed to customer success, and it is wonderful to have our efforts and products validated by the top experts in the CRM industry." CRM Market Award recipients are determined "through an extensive three-month process and proprietary rating formula that involves industry analysts, financial and corporate information, product and functionality assessments, and scores reflecting customer satisfaction." In addition to salesforce.com receiving the CRM Market Leader Awards, two of its customers received CRM Elite Awards for their Salesforce CRM implementations. NBC Universal received a CRM Elite Award for its use of Salesforce CRM, which was deployed by salesforce.com partner Model Metrics; and ShipServ received a CRM Elite Award for its combined use of Salesforce CRM, Marketo and social media. "To stay competitive in a challenging economy, companies must come up with innovative ways to improve their customer relationship efforts. This is exactly what the recipients of the 2009 CRM Market Awards have done," said David Myron, CRM magazine's editorial director. "Congratulations to this year's award recipients for their achievements over the last year. May their CRM efforts continue to succeed." The 2009 CRM Market Awards were presented at the CRM Evolution 2009 Conference at the Marriott Marquis in New York. The complete list of winners is available at http://www.destinationcrm.com/. About CRM magazine CRM magazine is the leading publication of the customer relationship management industry, covering sales, marketing, customer service, and strategy. The magazine also administers and hosts the annual CRM Evolution conference. Each of these properties is designed to serve customer-centric business initiatives, and leaders who recognize CRM as a key strategy for creating enhanced customer value in any industry. For more information about the magazine, its editorial calendar, or CRM in general, please visit us on the Web at http://www.destinationcrm.com/, or on Twitter at @CRM (http://twitter.com/CRM) and @destinationCRM (http://twitter.com/destinationCRM). The destinationCRM Web site (which is updated daily) and the monthly magazine are properties of CRM Media, a division of Information Today, Inc. About salesforce.com Salesforce.com is the enterprise cloud computing company. The company's portfolio of Salesforce CRM applications, available at http://www.salesforce.com/products/, has revolutionized the ways that companies collaborate and communicate with their customers across sales, marketing and service. The company's Force.com platform (http://www.salesforce.com/platform/) helps customers, partners and developers to quickly build powerful business applications to run every part of the enterprise in the cloud. Based on salesforce.com's real-time, multitenant architecture, Salesforce CRM and Force.com offer the fastest path to customer success with cloud computing. As of October 31, 2009, salesforce.com manages customer information for approximately 67,900 customers including Allianz Commercial, Dell, Dow Jones Newswires, Japan Post, Kaiser Permanente, KONE, and SunTrust Banks. Any unreleased services or features referenced in this or other press releases or public statements are not currently available and may not be delivered on time or at all. Customers who purchase salesforce.com applications should make their purchase decisions based upon features that are currently available. Salesforce.com has headquarters in San Francisco, with offices in Europe and Asia, and trades on the New York Stock Exchange under the ticker symbol "CRM". For more information please visit http://www.salesforce.com/, or call 1-800-NO-SOFTWARE. Copyright (c) 2009 salesforce.com, inc. All rights reserved. Salesforce and the "no software" logo are registered trademarks of salesforce.com, inc., and salesforce.com owns other registered and unregistered trademarks. Other names used herein may be trademarks of their respective owners. http://www.newscom.com/cgi-bin/prnh/20050216/SFW105LOGO http://photoarchive.ap.org/ DATASOURCE: salesforce.com CONTACT: Katy Dormer of salesforce.com, +1-415-901-8595, Web Site: http://www.salesforce.com/

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