The Retain suite of tools is built to improve
retention via Rewards, Failed Payment Recovery, Cancellation
Prevention, and Win Backs
SANTA
MONICA, Calif., April 30,
2024 /PRNewswire/ -- Recharge—the leading
subscription platform powering smarter subscription
experiences—today announced the general release of Retain, a suite
of tools designed to holistically support retention throughout the
subscriber lifecycle. Unveiled at Recharge's annual ChargeX global
ecommerce conference, Retain's offerings include Rewards, Failed
Payment Recovery, Cancellation Prevention, and Win Backs.
"At Recharge, we want to help our brands forge long-lasting
customer relationships, and retention is a critical piece of that
puzzle," said Oisin O'Connor,
Recharge co-founder and CEO. "Retain is our answer to the factors
that complicate retention: convoluted customer journeys, incomplete
data sets, and ever-evolving subscriber bases. With Retain, we're
empowering our brands to better understand and nurture their
customer relationships and ultimately bolster their overall
retention strategy."
Retain contains four distinct tools, each designed to promote
retention at a different phase in the subscriber lifecycle:
- Cancellation Prevention: Stop cancellations in
their tracks with personalized offers tailored to help customers
choose another path, and strengthen your overall retention strategy
with valuable insights on why customers cancel.
- Rewards: Create loyalty throughout the subscriber
lifecycle with tailored incentives to get customers to their next
order, time and time again.
- Failed Payment Recovery: Recapture lost revenue and
prevent passive churn with automated, AI- and machine
learning-informed smart retry technology.
- Win Backs: Incentivize lost customers to place
another order with compelling offers showcased on personalized
landing pages, and optimize the experience by experimenting and
tracking performance with our analytics.
Retain will equip brands to build a more loyal, long-term
customer base, which drives higher revenue and customer lifetime
value with tools that help proactively nurture customer
relationships and address reasons customers may cancel. Retain will
work seamlessly with the products and tools in Recharge's platform,
including its core subscription management offering, product
bundling tools, and more.
Earlier this year, Recharge announced it surpassed $100 million in annual recurring revenue (ARR)
and that it has powered subscriptions for 100 million subscribers
across more than 20,000 brands.
For more information about Retain, visit
http://getrecharge.com/products/retain
About Recharge
Recharge is simplifying retention and
growth for innovative ecommerce brands. As the #1 subscription
platform, Recharge is dedicated to empowering brands to easily set
up and manage subscriptions, create dynamic experiences at every
customer touchpoint, and continuously evaluate business
performance. Powering everything from no-code customer portals,
personalized offers, and dynamic bundles, Recharge helps brands
seamlessly manage, grow, and delight their subscribers while
reducing operating costs and churn. Today, Recharge powers more
than 20,000 brands serving 100 million subscribers, including
Blueland, Hello Bello, LOLA, Chamberlain Coffee, and Bobbie. For
more information, visit https://getrecharge.com/
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SOURCE Recharge Inc.