Placer County Water Agency went live September 2024, after an extensive evaluation
process conducted in 2022 and an implementation that began early
2023. The transition of almost 45,000 accounts started with
customers signing up Day 1 on the SpryEngage portal, the successful
billing on schedule of all accounts in October and improved
automation in the field services team with SpryMobile. The launch
serves as a model for complex organizations looking to modernize,
enhance customer satisfaction, and achieve greater operational
efficiency.
CHARLOTTETOWN, PE, Dec. 3, 2024
/PRNewswire-PRWeb/ -- SpryPoint Services, Inc., a leading provider
of utility software solutions, is proud to announce the successful
implementation of SpryCIS (Customer Information System), SpryEngage
(Customer Engagement Portal), and SpryMobile (Mobile Field Service)
at Placer County Water Agency (PCWA).
"SpryPoint's level of support, their
professionalism, and refreshing responsiveness were the perfect
match for our Agency's implementation," said Matt Young, Director of Customer Services,
Placer County Water Agency.
After an extensive vendor evaluation process by PCWA to replace
its legacy software in 2022, the SpryPoint implementation began in
early 2023 and went live September
2024. The transition of almost 45,000 accounts started with
customers signing up Day 1 on the SpryEngage portal, the successful
billing on schedule of all accounts in October and improved
automation in the field services team with SpryMobile. PCWA
continues to hone the utilization and leverage this investment well
into the future as organizational needs grow and evolve.
"SpryPoint's level of support, their professionalism, and
refreshing responsiveness were the perfect match for our Agency's
implementation," said Matt Young,
Director of Customer Services, Placer County Water Agency. "No
implementation moves forward without a few glitches, but Kevin and
his team consistently demonstrated that our Agency's success was
their top priority – thank you!"
PCWA is the primary water resource agency for Placer County, California, with a broad range
of responsibilities including water resource planning and
management, retail and wholesale supply of drinking water and
irrigation water, and production of hydroelectric energy.
The launch serves as a model for complex organizations looking
to modernize, enhance customer satisfaction, and achieve greater
operational efficiency. The initiative coincided with several
projects including a move to monthly billing, cost of service
study, Advanced Metering Infrastructure (AMI) expansion, and
Geographic Information System (GIS) migration; and is a critical
component of a larger commitment to serving constituents.
"SpryPoint couldn't be happier for PCWA to be launched
successfully" said Kevin Clancey,
Chief Business Development Officer, SpryPoint. "The PCWA team
demonstrated the can-do attitude to embrace the applications, the
processes and best practices as we went through the project and
go-live. We are very proud to see the team continuing to hone their
processes now with experience to extract the maximum benefits of
the solution for staff and their customers, with more to come."
This achievement reinforces SpryPoint's position as a leader in
utility software across North
America, with over 80 utilities live or in implementation.
It reflects the company's dedication to providing scalable,
trusted, and future-ready solutions for utilities striving to serve
their communities better.
For more information:
- Learn about the compressive suite of SpryPoint solutions for
water, gas, and electric sectors.
- Check out client stories to hear first-hand how SpryPoint is
making a difference.
About SpryPoint
SpryPoint is a leading provider of software for the public
utilities, focusing on delivering innovative and efficient
technologies to enable exceptional customer service and to optimize
operations. With a robust product line that addresses everything
from customer information systems to field service management,
SpryPoint is at the forefront of the digital transformation in the
utilities sector. To learn more about SpryPoint, please visit us at
sprypoint.com.
About Placer County Water Agency
PCWA is the primary water resource agency for Placer County, California, with a broad range
of responsibilities including water resource planning and
management, retail and wholesale supply of drinking water and
irrigation water, and production of hydroelectric energy.
The organization serves retail treated water customers in its
Western Water System, and is responsible for the Middle Fork
Project, the eighth largest public power project in California, capable of generating 224
megawatts at peak power for the grid.
For further information or inquires: Please contact
1-855-879-7779 or info@sprypoint.com.
Media Contact
Emily Beardsley, SpryPoint, 1
855-879-7779, info@sprypoint.com, www.sprypoint.com
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SOURCE SpryPoint
