Announces strong early adoption of AI features
now available across the Pendo One platform
RALEIGH,
N.C. and NEW YORK,
July 31,
2024 /PRNewswire/ -- Pendo, the all-in-one product
experience platform, today announced that it has acquired Zelta AI,
a New York City-based startup that
automates collection of customer feedback and leverages AI to
uncover actionable insights from the data. The acquisition
continues Pendo's rapid pace of AI innovation — the company has
released nearly a dozen AI features and products in the last 12
months, including Pendo Listen, a
new product in the Pendo One platform that accelerates product
discovery so companies can build and launch successful products
faster.
"AI is transforming how companies build
products with Pendo, and this acquisition accelerates that
transformation."
Zelta will become part of Pendo
Listen, enabling product teams to get AI-powered insights
from troves of their user feedback data spread across 150+ sources,
like Gong and Zoom calls, support tickets, social review sites,
Salesforce records, email and more. Zelta unlocks this data with
single-click integrations, effectively eliminating the need to
triage user feedback. By combining this data with user feedback and
behavioral analytics already accessible in the Pendo platform,
product teams will have the most complete view of the customer and
the confidence to deliver products that customers love — and are
willing to pay for.
"AI is transforming how companies build products with Pendo, and
this acquisition accelerates that transformation," said
Todd Olson, CEO and co-founder of
Pendo. "Users share feedback wherever it's convenient for them,
scattering insights that companies need to grow their businesses or
retain customers. Zelta AI makes it easy to find these insights,
and alongside Pendo Listen, enables
product teams to make confident decisions on what to build. By
integrating this team and their compelling technology, we can
deliver even more value to Pendo customers."
Along with Pendo Listen, Pendo
has launched a number of AI features across every part of the
platform with strong early adoption. Some of these include:
- AI guide creation and translation: More than 20% of
customers who created an in-app guide in the last 90 days are
leveraging AI to write or localize the content.
- Journey insights: One in four Pendo customers are
benefiting from AI suggestions that uncover where application users
are getting stuck, and recommend which actions to take to complete
the journey.
- NPS insights: Over a third of qualified Pendo customers
are using AI to extract, sort, and synthesize key themes and
insights from NPS data, eliminating hours of analysis.
- Suggested replays: 30% of Session Replay users are
leveraging AI to identify the most relevant sessions to watch to
understand how users are navigating their applications.
- Listen: Over 60% of Listen customers are using AI to
power their customer feedback process and make more impactful
product decisions.
"Pendo is on the cutting edge of AI innovation, launching
products and features that increase productivity, and help product
teams deliver more value to their customers and businesses," said
Pierce Healy, CEO and co-founder of
Zelta AI. "The Zelta team shares that mission and we're thrilled to
continue building transformative products as part of Pendo."
Healy and co-founders Conor
McGuiness and Mick Cunningham
launched the company in 2022. Leveraging their enterprise software
experience, they built a platform that can ingest enterprise-scale
data. With strong early demand for the solution, the team will join
Pendo and help establish an AI center of excellence in the
company's New York City
office.
About Pendo:
Pendo's mission is to elevate the world's
experience with software. Employees spend most of their time and
customers find moments of delight (or frustration) inside the
applications they use every day. Pendo's product experience
platform equips companies of all sizes with the ability to become
product-led to drive revenue, create more efficient processes, and
empower employees. Pendo customers include the world's leading
companies, including Verizon, Morgan Stanley, LabCorp, OpenTable,
Salesforce, and Zendesk. Pendo is headquartered in Raleigh, North Carolina and has offices around
the world. For more information, visit: www.pendo.io.
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SOURCE Pendo