LONDON, June 19, 2024 /PRNewswire/ -- MYCOM OSI, a
leading independent provider of Network Assurance and Service
Experience Assurance solutions to some of the world's largest
communications service providers (CSPs), today announced at DTW
2024, Copenhagen that its Fixed Broadband (FTTx) Solution has
been enhanced with critical use cases to support operational
automation of Home and Enterprise services of CSPs.
MYCOM OSI's Fixed Broadband (FTTx - Premise/Curb/Home) Assurance
Solution assists CSPs in maintaining high service performance and
availability of the fiber network by proactively reporting on fiber
cable failure/cuts, which is the single largest known cause of
network outages worldwide.
MYCOM OSI's Fixed Broadband (FTTx) Solution offers 90-100%
reduction in alarm handling time and 80-90% reduction in incident
handling for home broadband services for several CSPs across the
globe. It is proven to enhance FTTx operations by reducing MTTx
(Mean time to Identify/Repair) by 80-100%, automating 350K+
manhours and reducing customer calls by 25%.
The MYCOM OSI Fixed Broadband (FTTx) Assurance Solution is
offered on Amazon Web Services (AWS) infrastructure as well as
on-premises infrastructure.
New automation use cases are now offered: Automated customer
outreach is enabled to reduce customer complaints drastically, and
enhance customer satisfaction. NOC/SOC operational efficiencies are
significantly improved through a new automated correlation between
the fiber network and broadband services/applications through
intelligent Root Cause Analysis (RCA)-driven policy management.
Trouble ticketing is fully automated to integrate a wider ticketing
ecosystem of the CSPs. Remediation of network and service problems
is automated to fix FTTx related problems without any human
intervention.
Mounir Ladki, President and CTO
at MYCOM OSI, said, "As a leader offering AI and Automation
driven Service Assurance to its customers, we are proud to share
that our Fixed Broadband (FTTx) Assurance offering has resulted in
millions of dollars' worth of savings for CSPs by offering FTTx
assurance use cases. With the extension of the new automated
remediation offering, we will continue to save expensive manhours
through operational efficiency and proactive customer
outreach."
Jithu Raghavendran, VP, Telco Transformation & Automation/AI
Solutions at MYCOM OSI, said, "The proactive monitoring of
FTTH and FTTP service quality with operational automation is key to
enhancing quality of broadband services, and to manage fiber
related performance problems for both home and enterprise
customers. Our new automation enhancements will further help CSPs
in delivering high quality of broadband services with minimum
operational error, guaranteeing SLAs for enterprise customers, and
in the rollout of demanding broadband services, such as AR/VR and
other streaming applications."
To arrange a discussion with MYCOM OSI and find out more about
its Service Assurance offerings, click here or contact
the team at info@mycom-osi.com
Media Contacts: Jack Toye,
+447719820492, jack.toye@mycom-osi.com
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content:https://www.prnewswire.co.uk/news-releases/mycom-osi-announces-key-automation-enhancements-to-its-fixed-broadband-fttx-assurance-solution-for-home-and-enterprise-broadband-service-operations-302176772.html