NEW
YORK, June 26, 2024 /PRNewswire/ -- Justt, the
pioneering chargeback mitigation company, today announced the
opening of its North American headquarters in the heart of Midtown
Manhattan, near iconic landmarks such as Madison Square Garden,
Penn Station, Hudson Yards, and Times Square. This new base has
been established in response to strong customer growth across the
U.S. and North America, marking
another major milestone in Justt's continued global expansion
following the recent launch of its London office.
With inflation remaining high and consumers tightening their
belts, U.S. merchants are grappling with a surge in chargebacks,
including first-party misuse cases that erode their revenue at a
time when margins are thin. Justt's recent survey shows an 18%
increase in the number of Americans filing at least one chargeback.
Additionally, the proportion of serial chargeback users (those
filing six or more disputes per year) remains a significant
challenge. U.S. merchants also face complexities in managing
chargebacks due to the growing popularity of diverse payment
options such as digital wallets, Buy Now Pay Later (BNPL), and
cryptocurrency.
Justt manages hundreds of thousands of chargebacks each month
with a proven track record of 126% recovery rate improvement,
representing millions of dollars in recovered revenue. Clients see
improvements in win rates, often doubling those achieved by
in-house or competitive solutions. Utilizing AI-enabled dynamic
arguments instead of generic templates, Justt customizes chargeback
mitigation solutions for each merchant. The system automatically
compiles the most compelling evidence based on the best data points
from over 500 sources, including data from PSPs, third parties, and
merchant transaction data, as well as contextual signals like
industry specifics, end-user flow, card issuer preferences and much
more.
Justt's machine learning technology learns from each chargeback
case, synthesizing insights into creating the best evidence
building strategies for future disputes. Thanks to continuous
AI-powered improvements, clients have seen steady double-digit
month-over-month increases in their recovery rates as the solution
gets better over time.
"We're thrilled to be opening our New
York office to support our growing list of customers in the
U.S., which already includes industry leaders such as Affirm,
Honeybook, and Holisto," said Robert
Shannon, Head of U.S. Sales, Justt. "By combining
best-in-class AI learning and deep human domain expertise in
payments, Justt is poised to unlock another record-breaking year
while helping merchants recoup significant revenue."
About Justt
Founded in 2020, Justt is dedicated to
helping online merchants navigate the complex and costly system for
credit card disputes. The company's smart AI-driven technology and
in-house expertise successfully resolves fraudulent chargebacks for
merchants, automatically reuniting them with their revenue. Justt's
proprietary AI generates the best evidence to build merchants' most
compelling defense and keeps getting smarter with time, so win and
recovery rates continue to grow. https://justt.ai/
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SOURCE Justt