LONDON, Aug. 1, 2024
/PRNewswire/ -- IFS, the leading technology provider of
enterprise cloud and industrial AI software, has been named as a
Customers' Choice in the 2024 Gartner Voice of the Customer Field
Service Management report. This year, IFS has the additional
distinction of being the only company to receive the recognition
and attain a placement in the top right section of the Peer
Insights Quadrant.
Max Roberts, Chief Operating
Officer at IFS, said: "We feel this recognition represents an
important independent validation of our leadership position in this
market, and is a further reinforcement of our differentiators in
service and asset-centric sectors, our industry depth, and our
focus on innovation. As the only vendor with a Customers' Choice
Distinction for field service management, the recognition is
provided to vendors for meeting or exceeding the market average for
both Overall Experience and User Interest and Adoption, a
recognition the team at IFS is proud of."
IFS's field service management solutions comprise service
management software with industrial AI embedded designed to deliver
service excellence, optimize workforce efficiency, and grow service
revenues. We feel that customer feedback is a key contributor that
helps IFS to shape its product and continuously innovate to enable
service-centric organizations to accelerate growth and deliver
innovation in their business.
This is the latest in a string of recent Gartner recognitions
for IFS. IFS was recently ranked #1 in the Gartner Market Share:
All Software Markets, Worldwide, 2023 in the Enterprise Asset
Management (EAM) segment by revenue for the third consecutive
year. IFS was also named a Customers' Choice in the 2024
Gartner Peer Insights Voice of the Customer for Cloud ERP for
Product-Centric Enterprises.
The Gartner Peer Insights Customers' Choice recognizes
vendors in this market based on reviews from verified end-user
professionals. The Customers' Choice distinction takes into account
both the number of reviews and the overall user ratings. To ensure
fair evaluation, Gartner maintains rigorous criteria for
recognizing vendors with a high customer satisfaction rate. This
year, in addition to our recognition in Field Service Management
and Cloud ERP for Product-centric Enterprises, IFS is also a
Customers' Choice for Cloud ERP for Product-centric Enterprises in
the Manufacturing industry.
Reviews from IFS' peers include:
- "Exceptional product from an exceptional company" – Business
systems Analyst, Transportation
- "I think IFS is a very excellent solution. With IFS, we are
able to continuously improve our workflow to provide better
services." – System Engineer, Telecommunication
- "Fantastic bit of software, helps us to be able to complete the
day-to-day jobs and getting feedback from field engineers is
convenient." – Lead IFS analyst, Manufacturing
Read more reviews for IFS here:
https://www.gartner.com/reviews/market/field-service-management/vendor/ifs/product/ifs-field-service-management-software/reviews
Learn more about how IFS supports organizations through its
field service management solutions
at: https://www.ifs.com/solutions/field-service-management
Gartner, Voice of the Customers Field Service Management Report,
Peer Contributors, 23 July 2024.
Gartner Market Share: All Software Markets, Worldwide, 2023,
22 April 2024
Gartner Voice of the Customer for
Cloud ERP for Product-Centric Enterprises, 22 March 2024
Gartner does not endorse any vendor, product or service depicted
in its research publications, and does not advise technology users
to select only those vendors with the highest ratings or other
designation. Gartner research publications consist of the opinions
of Gartner's research organization and should not be construed as
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INSIGHTS is a trademark and service mark, of Gartner, Inc. and/or
its affiliates in the U.S. and internationally and are used herein
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consists of the opinions of individual end users based on their own
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About IFS
IFS is the world's leading provider of Industrial AI and
enterprise software for hardcore businesses that make, service, and
power our planet. Our technology enables businesses which
manufacture goods, maintain complex assets, and manage
service-focused operations to unlock the transformative power of
Industrial AI™ to enhance productivity, efficiency, and
sustainability.
IFS Cloud is a fully composable AI-powered platform, designed
for ultimate flexibility and adaptability to our customers'
specific requirements and business evolution. It spans the needs of
Enterprise Resource Planning (ERP), Enterprise Asset Management
(EAM), Supply Chain Management (SCM), Information Technology
Service Management (ITSM), and Field Service Management (FSM). IFS
technology leverages AI, machine learning, real-time data and
analytics to empower our customers to make informed strategic
decisions and excel at their Moment of Service™.
IFS was founded in 1983 by five university friends who pitched a
tent outside our first customer's site to ensure they would be
available 24/7 and the needs of the customer would come first.
Since then, IFS has grown into a global leader with over 6,500
employees in 80 countries. Driven by those foundational values of
agility, customer-centricity, and trust, IFS is recognized
worldwide for delivering value and supporting strategic
transformations. We are the most recommended supplier in our
sector. Visit ifs.com to learn why.
Contact information
EMEA / APJ: Adam Gillbe
IFS, Director of Corporate & Executive Communications
Email: press@ifs.com
Phone: +44 7775 114 856
NORTH AMERICA / LATAM:
Mairi Morgan
IFS, Director of Corporate & Executive Communications
Email: press@ifs.com
Phone: +44 7918 607 299
This information was brought to you by Cision
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SOURCE IFS