+++ Appointment underscores commitment to operational excellence
and strategic growth for Greyhound as the flagship partner
brand
DALLAS, Aug. 20,
2024 /PRNewswire/ -- Flix North America Inc., the
parent company of the long-distance bus service providers FlixBus
and Greyhound, is pleased to announce the appointment of
Rodney Surber as chief operating
officer of Greyhound. Surber, who has been with Greyhound for
nearly 30 years, will report to Kadir "Kai" Boysan, chief
executive officer of Flix North America.
During his three decades with Greyhound, Surber has held various
leadership roles, most recently serving as vice president of
operations. In his new role, he will be the top senior leader for
the brand, overseeing bus operations, customer service operations,
and maintenance and engineering. He will ensure that Greyhound
continues to solidify its leadership position in long-distance bus
travel and deliver exceptional service across its extensive network
in the U.S., Canada and
Mexico.
"Rodney is a high-impact leader with deep operational expertise
and extensive knowledge of Greyhound, making him the ideal choice
to guide this iconic brand through the next phase of transformation
and growth," said Boysan. "Since joining the Flix family in 2021,
Greyhound has achieved significant operational improvements through
our investments in technology, fleet, and service quality. Rodney's
leadership will be essential in advancing the business further and
positioning Greyhound to seize new opportunities for growth in the
evolving long-distance travel landscape."
"I am honored to step into this role during this pivotal time of
growth for Greyhound and Flix North America," said Surber. "The
operational integration and improvements we've achieved to date
have laid a strong foundation, and I'm excited to lead our efforts
in driving even greater operational excellence, product innovation,
and customer satisfaction. Our goal is for Greyhound to become the
benchmark for service quality and the long-distance bus travel
experience in North America,
exemplifying excellence for other Flix partners and the
industry."
Surber's appointment is part of a suite of measures designed to
further enhance operations across Greyhound, including refining the
regional structure of Greyhound's field operations and centralizing
customer service for both Greyhound and FlixBus under a single
management team to ensure a consistent experience for customers
nationwide.
As a member of the unified Flix network, Greyhound now provides
a modernized onboard experience, streamlined booking process, and
improved customer service. Together, Greyhound and FlixBus, through
its trusted partners, offer passengers the most extensive
coast-to-coast network of intercity bus routes, delivering
affordable and sustainable transportation to over 1,800
destinations across North
America.
About Flix North America Inc.
Flix North America Inc., the parent company of FlixBus Inc. and
Greyhound Lines, Inc., is a leading provider of long-distance bus
transportation in North America.
We're a subsidiary of Germany-based Flix SE, a global travel
technology company operating bus and train services in more than 40
countries across four continents. Greyhound and FlixBus, together
with their trusted partners, offer the most extensive
coast-to-coast network of intercity bus routes, providing travelers
with affordable and sustainable transportation options to over
1,800 destinations in the U.S., Canada, and Mexico. More than 12 million passengers ride
with us each year. Our mission is to keep communities connected and
help drive affordable and sustainable travel for everyone. For more
information, please visit our website and press room.
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SOURCE Flix North America Inc.