EAST
LANSING, Mich., April 30,
2024 /PRNewswire/ -- Quavo Fraud &
Disputes, the industry-leading provider of automated dispute SaaS
solutions tailored for issuing financial institutions, announces
the release of QFD® Version 24.01. The cloud-based platform leads
the way in claim work automation, boosting efficiency with
innovative automated solutions. This latest iteration reaffirms
Quavo's commitment to revolutionizing the claim process for issuers
by introducing features designed to enhance operational
efficiency.
Key features of QFD® Version 24.01:
1: Minimizing Touch Through Automation
QFD's automated capabilities have been expanded to minimize
redundant tasks, optimize work routing, and automatically write off
disputed transactions without recovery rights once the final
resolution date has passed. The job will remove the need to work
tens of thousands of assignments based on client preferences and
risk appetite. This enhancement streamlines operations, enabling
faster task completion and accelerating claim resolution and time
savings. Investigators can now concentrate on critical, analytical
tasks.
2: Taking Control of Your Program
The Configuration App has been launched to improve client
experience and autonomy. This application permits clients to manage
their system settings independently, reducing dependency on
external support and enabling clients to test and experiment.
Clients can configure over 45 settings, including automated
thresholds, manager approval scenarios, and regulation protection
features, allowing tailored configurations that align with their
unique needs.
"QFD® Version 24.01 introduces numerous features designed to
streamline the system, reducing assignment volumes and allowing
users to concentrate on critical tasks," said CTO and co-founder
David Chmielewski. "With new
configuration settings and an interactive portal for immediate
viewing and adjustments, this release incorporates valuable user
feedback, including the reintroduction of rich text in notes."
3: Enhance Notes Tool for Better User Experience
The reintroduced Notes tool fosters seamless communication among
claim intake specialists, investigators, and account holders.
Serving as essential records, case notes capture details,
observations, and actions throughout investigations. The enhanced
notes tool supports consistency in investigative methods and
procedures, ensuring transparency for accountability and supporting
audits or reviews.
"The improved Notes tool streamlines the quality and coaching
process by increasing the accuracy and efficiency of agents' work,
and both leaders and quality analysts have a better understanding
of the case," said Quavo's Disputes Resolution Expert (DRE)
Workforce Manager, Nikki Labno.
Committed to excellence and client-centricity, Quavo continues
to redefine automated dispute resolution, setting industry
benchmarks with each release.
About Quavo, Inc.
Quavo is the world's leading
provider of automated dispute management solutions for issuing
banks and financial organizations. Quavo's premier SaaS platform,
QFD® (Quavo Fraud & Disputes), can automate the
entire dispute lifecycle, from intake through investigation,
chargeback recovery, and resolution. Combine QFD® with our
back-office investigation team, DRE™ (Dispute Resolution Experts),
for a partial or fully outsourced fraud and dispute
processing solution. For more information about Quavo,
visit www.quavo.com
Media Contact
Julia
Lum
Marketing Communications Specialist
Julia.Lum@quavo.com
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SOURCE Quavo, Inc.