- Microsoft Dynamics 365 Sales and Copilot for Sales
deployment expected to reach 100,000 EY professionals across
700 offices and 150 countries, positioning the EY organization as
one of Microsoft's largest customers worldwide.
- Enhanced collaboration, streamlined processes and unified
insights help EY teams provide better outcomes for their
clients' most complex challenges.
- The EY Microsoft Services Group is better equipped to
advise complex, highly regulated clients with their own Dynamics
365 Sales and AI-enabled Copilot transformations.
LONDON, June 18,
2024 /PRNewswire/ -- The EY organization today
announces a significant milestone in the launch of Microsoft
Dynamics 365 Sales for EY people across the globe, paving the way
for how global professional services organizations establish
more unified, customer-focused sales operations. The
deployment, now live in US, Canada, Singapore and South
Africa, provides EY teams with the latest customer
relationship management (CRM) tools and AI capabilities to drive
sales excellence and business transformation for internal
operations and clients.
This implementation is live with 25,000 users and is expected to
reach at least 100,000 EY professionals across 700 offices and 150
countries by January 2025, making the
EY organization one of Microsoft's largest customers worldwide.
The move from its legacy CRM system to a dedicated digital sales
foundation addresses the demand for a unified approach to client
relationships, including deeper understandings into industry
issues, and the ability to provide targeted and meaningful insights
quickly.
The connected CRM strategy includes deep account insights,
finance data and marketing activity from various apps together in
one place to help create a more seamless working experience.
Dynamics 365 Sales is providing client teams access to integrated
tools like SAP and Adobe that nurture sales relationships, provide
greater visibility and efficiencies across workflows – even on
the go, anywhere in the world.
The solution is available on mobile, in Microsoft Teams or
however teams prefer to work, with standardized sales processes and
unified views across accounts. Within the first three months, there
was a double-digit increase in higher-ranking employees interacting
with EY CRM processes, with users reporting that they're entering
new opportunities five times faster.
Charles Lamanna, Corporate Vice
President, Business Applications & Platforms at Microsoft
says:
"The EY organization's implementation of Dynamics 365 Sales
demonstrates how a unified CRM strategy, coupled with Copilot, can
increase customer engagement and operational efficiency. We are
proud that Dynamics 365 Sales is the foundation for global sales
transformation and that our Microsoft CRM and Copilot capabilities
are delivering business value worldwide."
Dynamics 365 Sales embeds AI and Microsoft Copilot. EY teams
will have access to AI-based recommendations for client
communications, including topics utilizing historical interactions
and industry insights and trends. This capability will accommodate
analysis of seller behavior to recommend new ways of working and
offer sentiment analysis of communications to improve the way
clients are served.
With Dynamics 365 Sales in the hands of EY teams, they can now
leverage the platform for themselves and for their clients. As one
of Microsoft's top global systems integrator partners, EY is
recognized as a Leader in The Forrester WaveTM :
Microsoft Business Applications Services, Q1 2024. EY teams are
best positioned to provide the same value to organizations
everywhere.
Hanne Jesca Bax, EY Global Vice
Chair, Markets – Elect, says:
"Putting Dynamics 365 Sales and Copilot for Sales in the hands
of 100,000 EY employees showcases how modern architectures and the
latest advancements in AI can create competitive advantage. Part of
embarking on this journey was to demonstrate to clients how it can
be done for complex organizations in highly regulated industries,
providing a clearer view of the entire client lifecycle from
opportunity management to sales, focused on solving critical
business issues. EY people now have a streamlined way to
collaborate across teams and prioritize strategic relationships, to
continue to provide tailored solutions to clients when they matter
most."
For more information, visit
EY.com/transforming-sales-service.
About EY
EY exists to build a better working world,
helping to create long-term value for clients, people and society
and build trust in the capital markets.
Enabled by data and technology, diverse EY teams in over 150
countries provide trust through assurance and help clients grow,
transform and operate.
Working across assurance, consulting, law, strategy, tax and
transactions, EY teams ask better questions to find new answers for
the complex issues facing our world today.
EY refers to the global organization, and may refer to one or
more, of the member firms of Ernst & Young Global Limited, each
of which is a separate legal entity. Ernst & Young Global
Limited, a UK company limited by guarantee, does not provide
services to clients. Information about how EY collects and uses
personal data and a description of the rights individuals have
under data protection legislation are available via ey.com/privacy.
EY member firms do not practice law where prohibited by local laws.
For more information about our organization, please visit
ey.com.
This news release has been issued by EYGM Limited, a member of
the global EY organization that also does not provide any services
to clients.
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SOURCE EYGS LLP