Decisiv SRM Connector for Mitchell 1 streamlines service
efficiency and reduces downtime during commercial asset service
operations
RESTON,
Va. and SAN DIEGO,
May 15,
2024 /PRNewswire/ -- Decisiv, Inc., the industry
leader in Service Relationship Management (SRM) solutions, and
Mitchell 1, a leading provider of repair information solutions,
today announced the launch of the new Decisiv SRM Connector for
Mitchell 1 – an integrated solution that will significantly
streamline labor time estimates for thousands of fleet service
operations daily. The feature enables shops using the Decisiv SRM
service event management application to effortlessly connect with
Mitchell 1's TruckLabor Module.
"This powerful solution will dynamically
deliver and incorporate labor time estimates, in real-time at the
point of service, simplifying estimate creation and ultimately
reduce downtime for commercial asset service operations."
"We are pleased to join forces with Mitchell 1 to launch this
powerful solution for fleet service operations, which will simplify
estimate creation and elevate service operations for our
customers," said Dick Hyatt,
President and CEO of Decisiv. "The new feature enables users to
dynamically deliver and incorporate labor time estimates, in
real-time at the point of service, through one platform. This will
improve efficiency and ultimately reduce downtime for commercial
asset service operations."
Each day, fleet service teams manage more than 40,000
maintenance and repair operations using Decisiv SRM. Dealers,
service providers and fleets that leverage Decisiv-powered service
management systems include Volvo/Mack ASIST, PACCAR Solutions
Service Management (PSSM), Isuzu Connect, Hino Case Management,
TICO EDGE, and Wheeltime LINQ.
Mitchell 1's TruckLabor Module provides comprehensive labor time
guides and maps seamlessly to Vehicle Maintenance Reporting
Standards (VMRS). The intuitive navigation guides users through the
steps to quickly generate an accurate estimate, including selecting
the year/make/model of the vehicle and choosing labor
operations.
"We're excited to provide Decisiv SRM customers with seamless
access to our TruckLabor Module," said Kristy Coffman, director of Commercial Vehicle
Group for Mitchell 1. "This will save hours of time each month for
service advisors and technicians, since they no longer have to
reference multiple systems to capture labor times for specific
vehicles. At the same time, the solution improves the accuracy of
the service data and significantly improves asset uptime, so trucks
can get back on the road faster."
About Mitchell 1
As a member of the Snap-on Total Shop Solutions brand family,
Mitchell 1 has been a leading provider of repair information
solutions to the motor vehicle industry for more than 100 years.
Mitchell 1 offers a complete line of integrated repair software and
services, including vehicle repair information, business management
and shop marketing services, to help automotive and commercial
truck professionals improve productivity and profitability. For
more information, visit the company's website at mitchell1.com.
About Decisiv, Inc.
Virginia-based Decisiv is the
provider of the largest asset service management ecosystem for the
commercial vehicle industry in North
America, delivering intelligent asset service management for
improved utilization, performance, security, and compliance. The
Decisiv Service Relationship Management (SRM) platform is the
foundation for over 5,000 service locations and over 74,000 fleets
across North America that manage
more than 4 million service and repair events for commercial
vehicles annually. The Decisiv SRM Ecosystem acts as the system of
orchestration that uniquely connects dealers, service providers,
OEMs, component manufacturers, and fleets by delivering critical
in-context, actionable data at the point of service. This unrivaled
level of data connectivity and collaboration drives more
intelligent, effective service and enables asset owners and
managers to proactively plan and manage maintenance across the
entire lifecycle of every asset. For more information, visit
http://www.decisiv.com.
Media Contact
Rob Ziemba, Senior Director,
Marketing, Decisiv, Inc., (804) 762-4153, rziemba@decisiv.com,
www.decisiv.com
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SOURCE Decisiv, Inc.