Industry Leaders Recognized with Service Award
for Transforming Customer Care
MARLBOROUGH, Mass., Dec. 30,
2024 /PRNewswire/ -- DALBAR, the leading auditor of
customer service in the financial services sector, has announced
the winners of the 2024 Service Award. This year's
recipients have demonstrated exceptional innovation in customer
care, successfully navigating the evolving demands of digital
transformation while maintaining personal connections with clients.
Award winners were selected through an impartial and demanding
audit utilizing DALBAR's cutting-edge measurement techniques and
technology. The integration of statistical data with human
empirical analysis underscores DALBAR's reputation for providing
the most dependable service quality measurement available. The
standout performers announced today span the mutual fund,
annuity, retirement, and insurance sectors.
Explore this year's award winners by visiting our
dedicated award winners' page.
"The financial firms recognized today have redefined excellence
in contact center customer service," said Shelley Eramo, Director at DALBAR. "Their
success stems from an unwavering commitment to understanding and
anticipating client needs. These organizations consistently
demonstrate that superior service isn't just about solving problems
– it's about creating relationships that stand the test of time and
delivering value that extends far beyond individual
transactions."
For over 48 years, DALBAR has been the leading independent
financial services market research firm, recognized by the industry
and government alike. Specializing in uncovering the needs,
behaviors, and concerns of investors and financial professionals,
DALBAR provides actionable insights to help firms enhance their
products, services, and communications. As an expert in audits,
evaluations, ratings, and due diligence certifications, DALBAR
awards are a hallmark of excellence, setting the standard for
quality in the financial services community. Follow us
on LinkedIn and Twitter.
For more information, visit www.dalbar.com or contact us at
info@DALBAR.com
Media Contact: Emily Kunka
617.624.7136
ekunka@dalbar.com
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SOURCE DALBAR, Inc.
