D.A. Davidson Advises Leading Conversational AI Solutions Provider, SmartAction, on its Sale to Capacity
18 July 2024 - 7:24PM
Business Wire
D.A. Davidson & Co. announced today that it served as
exclusive financial advisor to SmartAction LLC, a leading provider
of conversational AI solutions that deliver a best-in-class
customer experience, in its sale to Capacity, an AI-powered
customer support automation platform. SmartAction is a portfolio
company of TVC Capital and Staley Capital.
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D.A. Davidson & Co. announced today
that it served as exclusive financial advisor to SmartAction LLC, a
leading provider of conversational AI solutions that deliver a
best-in-class customer experience, in its sale to Capacity, an
AI-powered customer support automation platform. (Graphic: Business
Wire)
Founded in 2009, SmartAction provides human-like AI agents to
leading enterprises to enhance customer satisfaction and
experience, reduce wait times, and lower costs. SmartAction
developed its modern, innovative NOVA platform to pioneer the next
generation of AI-advancement in Customer Experience (CX) through
deeper interactions across multiple channels and proactive
follow-up capabilities.
"CX technology is increasingly important for brands not just to
retain customers – but also to have more meaningful interactions
across the customer journey. The combination of SmartAction and
Capacity drive further AI innovation into critical moments along
this journey," said Greg Thomas, Managing Director, Co-Head of
Technology Investment Banking at D.A. Davidson.
The acquisition of SmartAction supports Capacity’s rapid
expansion of capabilities and scale to serve contact centers across
a wide range of businesses and end markets. “With SmartAction’s
innovative NOVA platform, Capacity customers will now be able to
seamlessly integrate AI-powered voice agents into their customer
experience workflows,” said David Karandish, CEO of Capacity.
“The D.A. Davidson team was instrumental in finding a strategic
buyer with a strong vision and the ability to unlock further growth
for SmartAction,” said Kyle Johnson, CEO of SmartAction.
This transaction highlights the ongoing success of D.A.
Davidson's Technology Investment Banking practice, which has
completed 130+ transactions representing over $30 billion in value
since 2020. D.A. Davidson’s Technology Investment Banking practice
has coverage of software, financial technology, tech-enabled
services and communications technology.
About D.A. Davidson Companies
D.A. Davidson Companies is an employee-owned financial services
firm offering a range of financial services and advice to
individuals, corporations, institutions and municipalities
nationwide. Founded in 1935 with corporate headquarters in Great
Falls, Montana, and regional headquarters in Denver, Los Angeles,
New York, Omaha and Seattle, the company has approximately 1,600
employees and offices in 29 states.
Subsidiaries include: D.A. Davidson & Co., a full-service
investment firm providing wealth management, investment banking,
equity and fixed income capital markets services, and advice;
Davidson Investment Advisors, a professional asset management firm;
and D.A. Davidson Trust Company, a trust and wealth management
company.
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Deal Team Contacts Greg Thomas, Managing Director,
Co-Head of Technology Investment Banking | gthomas@dadco.com David
Douglas, Director | ddouglas@dadco.com Derek Heinonen, Vice
President | dheinonen@dadco.com Erik Paustenbaugh, Associate |
epaustenbaugh@dadco.com Media Contact Emily Roy Prosek for
D.A. Davidson (646) 818-9232 eroy@prosek.com