TULSA,
Okla., May 8, 2024 /PRNewswire/ --
ConsumerAffairs , the reviews platform whose content and
tools give consumers an advantage when making difficult purchases,
has named 12 more companies winners of its quarterly Buyer's
Choice Awards , based on AI-assisted decoding of consumer
reviews in the previous 12 months.
Awards this quarter went to companies serving three high-stakes
aspects of homeownership—home safety, pest control, and
flooring—and also companies that sell hearing aids, a category
that's grown harder for consumers to navigate due to new OTC
offerings.
"Buying decisions that consumers make during significant life
events are what ConsumerAffairs covers, our sole beat," said
Zac Carman, CEO of ConsumerAffairs.
"Our Buyer's Choice Awards signify the companies that are really
good at helping consumers make that one-time investment in
something they've not had to understand until now."
Each Buyer's Choice Award is created after rigorous analysis of
reviews reveals what aspects of that particular industry's buying
journey are most important to buyers. "The Buyer's Choice Awards
winners are proven by reviews and ratings to fulfill their
customers' handful of super-high-priority needs," Carman said.
These five winners swept their industry's awards by receiving
each award given in their category:
Empire Today won all the flooring awards: Best
Customer Service, Best Experience with Staff, Best for
Installation, Best Speed of Service and Best Value for
Price.
Orkin Pest Control took home each of the pest
control awards: Best Customer Service, Best Experience with Staff,
Best Speed of Service and Best Value for Price.
Vivint won each award given in home alarms: Best
Customer Service, Best Equipment, Best for Installation and Best
Monitoring.
Finally, hear.com and Starkey Hearing
Aids won all of their category awards: Best Customer
Service, Best Experience with Staff and Best Value for Price.
How did ConsumerAffairs calculate the Buyer's Choice Award
winners?
In an era of rampant faked or unhelpful consumer reviews,
reviews on ConsumerAffairs must be submitted by a verified reviewer
and vetted by a human moderator for authenticity, minimum length
and depth of insight.
The Buyer's Choice Awards methodology then uses
sentence-by-sentence analysis of reviews published in the previous
year to calculate satisfaction levels for each aspect. Experienced
auditors confirmed the accuracy of the AI-assisted sentiment
analysis.
Each quarter in 2024, ConsumerAffairs will announce Buyer's
Choice Awards in new categories and use its website to flag the
winning companies with a signature badge designed to guide
consumers in need to trusted companies. Winners of each Buyer's
Choice Award are limited to three or fewer by the rigorous
statistical bar for positive sentiment set by ConsumerAffairs.
Who are the other multiple winners of 2024 Buyer's Choice
Awards?
Flooring: National Floors Direct (four wins: Best
Experience with Staff, Best for Installation, Best Speed of Service
and Best Value for Price) and LL Flooring (four wins: Best
Customer Service, Best Experience with Staff, Best for
Installation, and Best Value for Price).
Pest Control: Bulwark Exterminating (three awards:
Best Customer Service, Best Experience with Staff and Best Speed of
Service) and Hawx Pest Control (one award: Best Value
for Price).
Home alarm: ADT (three awards: Best Customer Service,
Best Equipment and Best Monitoring) and Vector
Security (three awards: Best Customer Service, Best for
Installation and Best Monitoring)
Hearing aids: Audicus (two wins: Best Customer
Service and Best Experience with Staff)
For more information about the Buyer's Choice Awards and the
recognized companies, please visit the awards page . One to
three winners for each category will be recognized per industry,
with new awards rolling out quarterly throughout 2024.
About ConsumerAffairs:
Big buying decisions are never easy—especially those that
accompany big life events. Twists and turns in our finances or
families, changes in our homes or in a loved one's health, can lead
to new purchases we're not used to navigating. That's where
ConsumerAffairs comes in. We are here to give consumers a buying
advantage when they need it most, introducing them to the most
trusted brands, as determined by verified reviewers.
View original content to download
multimedia:https://www.prnewswire.com/news-releases/consumeraffairs-recognizes-12-companies-for-home-safety-pest-control-flooring-and-hearing-aids-in-2024-buyers-choice-awards-302140534.html
SOURCE ConsumerAffairs