CHICAGO, May 16, 2024 /PRNewswire/ -- BigTime Software, a
leading provider of Professional Services Automation software,
proudly announces the promotion of Nicole
Soltes to the position of Senior Vice President of Customer
Experience.
In her new role, Nicole Soltes
will oversee all aspects of customer experience strategy and
execution, leveraging her extensive background in leading Customer
Success teams and building long-term client retention. With a
proven track record of building high-performance Customer Success,
Implementation, and Support teams, as well as, delivering strong
customer retention and satisfaction, Soltes brings a wealth of
knowledge and expertise to her expanded responsibilities.
"We are thrilled to elevate Nicole
Soltes to the role of Senior Vice President of Customer
Experience," said Derek Slayton,
Chief Commercial Officer of BigTime Software. "Her dedication to
delivering exceptional service and her passion for cultivating
meaningful customer relationships make her the ideal leader for
this crucial function within our organization."
Nicole Soltes joined BigTime two
years ago and has since played a pivotal role in the acquisition of
two companies and restructuring our customer experience model
throughout the entire customer journey to provide faster speed to
value for clients and faster platform adoption by our customers.
Her commitment to driving customer satisfaction and loyalty has
been instrumental from implementation and onboarding through
customer success with customers achieving ROI.
"I am honored to take on this new role and excited to continue
working alongside our talented team to enhance the customer
experience," said Nicole Soltes. "At
BigTime, we are deeply committed to our customers' success, and I
look forward to further strengthening those relationships and
delivering value at every touchpoint."
Nicole Soltes' promotion to
Senior Vice President of Customer Experience reflects BigTime's
ongoing commitment to prioritizing customer satisfaction and
underscores its dedication to fostering a culture of
excellence.
For more information about BigTime Software and its offerings,
visit bigtime.net.
About BigTime Software:
BigTime takes the guesswork out of utilization, capacity planning,
and project profitability while driving operational efficiency for
professional services organizations. Our award-winning Professional
Services Automation software provides project planning, budgeting,
time and expense tracking, and invoicing, all backed by powerful
reporting and analytics. We help accountants, architects,
engineers, IT services firms, and management consultants budget,
track, and bill their most important asset: time. To see why
thousands of growing professional services organizations rely
on BigTime's cloud-based software to more easily manage their
businesses and effectively plan for tomorrow, visit
bigtime.net.
Contact:
Chris Angell
BigTime Software
+1-312-346-4646
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SOURCE BigTime Software, Inc.