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Amcat Signs OEM Partnership With IP Softphone Specialist Xten
New functionality will broaden Amcat's capabilities to support virtual,
distributed call centers and remote representatives using Voice over IP
EDMOND, Okla., Feb. 16 /PRNewswire/ -- Amcat, a global leader in call center
technology solutions, announced a co-branding partnership agreement with Xten
Networks, Inc. (OTC:XNWK) (BULLETIN BOARD: XNWK) , the developer of X-PRO, a
high-quality, carrier-grade VoIP (Voice over Internet Protocol) SIP softphone.
The agreement is the result of the integration of the X-PRO softphone within
the VoIP offering of Amcat's Contact Center Suite, a comprehensive
inbound/outbound/blended contact center software solution.
Amcat's Chief Technology Officer, Jim Texter commented, "We were impressed by
the high performance of Xten's technology and are delighted to be working with
one the world's leading softphone providers. By fully integrating Xten's X-PRO
softphone within our own product, we have expanded the VoIP deployment options
for contact centers, particularly those planning distributed, remote, or
home-based working environments. Xten's softphone product is a proven winner,
as evidenced by its selection by IP providers such as Vonage, a leader in
consumer IP telephony service offerings."
"We're extremely pleased to be partnering with Amcat to enhance their Contact
Center Suite," stated Erik Lagerway, President and COO of Xten Networks Inc.
To support VoIP connectivity within a call center environment, the Xten
softphone runs in the background at an agent's desktop and is compatible with a
range of SIP headsets that simply plug into the USB port of the PC. By
providing high quality and low costs, softphones are ideal for call centers
that wish to support distributed sites or remote workers. The softphone
configuration can be used instead of other more costly offerings that require
PBXs at the various call center locations or hard IP and phone sets for each
agent. Key features of the Amcat solution supported by Xten's X-PRO SIP
softphone include call forwarding, voice mail, conferencing, caller ID, phone
book, speed dials and direct IP to IP calling.
Amcat's Contact Center Suite solution employs VoIP telephony software and
hardware supplied by Intel Dialogic 'IP Link' solution.
About Xten Networks, Inc.
Xten is a developer of award-winning, high-quality, carrier-grade SIP
softphones for service providers, cable operators, Internet telephony service
providers, IP PBX manufacturers and OEMs. Xten's SIP softphones are available
either pre-configured or as a software development kit (SDK), and provide VoIP
(Voice over IP), Video over IP, IM (Instant Messaging), and Presence
functionality. Xten has a feature-rich FREE SIP softphone dubbed X-Lite, in
addition to the fully featured X-PRO commercial softphone and eyeBeam, a SIP
Video over IP softphone with IM and Presence. Through its deployments with
leading service providers, Xten has more than 850,000 IP endpoints deployed
worldwide. For more information please visit http://www.xten.com/ .
About Amcat
Amcat(TM) is a leading provider of intelligent contact center solutions to
power dramatic increases in productivity, agent professionalism, and campaign
management flexibility. Amcat solutions enable companies to increase operating
efficiencies and to continually enhance the quality, capabilities and services
available in their contact center. As a result, contact centers see a dramatic
increase in outbound and inbound productivity, a higher level of agent
professionalism and the ability to make rapid adjustments to campaigns and
operations. Founded in 1991, Amcat has a global customer base of more than
1,100 contact centers. For more information visit http://www.amcat.com/ or call
1-800-364-5518.
Media Contact:
Dudley Larus
Vice President, Marketing
770-981-5766
DATASOURCE: Amcat
CONTACT: Dudley Larus, Vice President, Marketing of Amcat,
+1-770-981-5766, or
Web site: http://www.amcat.com/
http://www.xten.com/