ARLINGTON, Texas, June 19, 2018 /PRNewswire-PRWeb/ -- Alcor
Consulting, Inc. has announced it will be introducing two new
innovative VOIP solutions, VoipCor Hosted PBX and Contact Center,
later this month.
Alcor Consulting is launching the Contact Center platform in
order to meet the growing need of companies to have greater
flexibility in their contact center operations. The omnichannel
Contact Center will provide enterprise-class features at an
affordable price, such as automated call distribution, live call
monitoring, skill-based mapping, multi-level IVR, 100% voice
logging, real-time analytics, and much more. Agents will be able to
interact with customers across multiple channels (voice, email,
chat, and social media).
Alcor Consulting's Hosted PBX platform is a robust and scalable
cloud-based phone system designed for businesses of all sizes. The
feature-rich platform will include unlimited voicemail, call
recording, and IVR, as well as conference bridges, hunt groups
(ring groups), paging groups, and more.
Both the Hosted Contact Center and PBX platforms are
FreeSwitch-based, providing more capacity, security and scalability
than other platforms.
The cloud-based contact center industry is burgeoning worldwide.
The industry is expected to expand from $6.8
billion in 2017 to nearly $21
billion by 2022, according to a report released by Solution
last year. Alcor Consulting is promoting its new innovative
solutions in the company's market areas of the U.S., Canada, and Colombia, South
America.
"The launch of these two platforms was the logical next step for
us," said David Spore, President and
CEO of Alcor Consulting, Inc. "The contact center industry is
expected to experience explosive growth over the next few years,
and we intend to be at the forefront of that explosive growth. With
the launch of the Hosted Contact Center and PBX, we are giving our
clients all the VOIP solutions they need to operate like a big
business at an affordable price. There are numerous competing
platforms, so we set ourselves apart by providing unapparelled
service and embracing open standards in order to give our customers
maximum flexibility. This flexibility is illustrated by the
numerous partnerships we maintain with a variety of vendors to
provide a mixture of benefits not possible with other platforms. We
take a holistic approach to the contact center, offering ancillary
benefits and programs to help our customers maintain the best
operation possible."
About Alcor Consulting, Inc.
Alcor Consulting, Inc. is a provider of VOIP related products
and services, as well as general IT consulting and software
development. We offer FreeSwitch-based PBX and Call Center
platforms, which were previously sold only on-premise. In 2018 we
are launching our hosted (cloud) versions of these platforms. Other
cloud services include a cloud-server and a group of hosted
Exchange plans. Our goal is to provide HIPAA-compliant services,
and we have already achieved that with our hosted exchange
plan.
We pride ourselves in being the "one-stop" solution for contact
center needs, providing complete integration services, SIP
Trunking, hardware, and first-class support. We are partners with
both Plantronics and Polycom, enabling us to provide the best
headsets and SIP phones available. For more information, visit
http://www.alcorconsultinginc.com.
SOURCE Alcor Consulting