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Share Name | Share Symbol | Market | Type | Share ISIN | Share Description |
---|---|---|---|---|---|
Vision OP China | LSE:VOC | London | Ordinary Share | GG00B28DJ748 | ORD NPV |
Price Change | % Change | Share Price | Bid Price | Offer Price | High Price | Low Price | Open Price | Shares Traded | Last Trade | |
---|---|---|---|---|---|---|---|---|---|---|
0.00 | 0.00% | 0.115 | 0.00 | 01:00:00 |
Industry Sector | Turnover | Profit | EPS - Basic | PE Ratio | Market Cap |
---|---|---|---|---|---|
0 | 0 | N/A | 0 |
RNS No 6837a VOCALIS GROUP PLC 19th March 1998 ANGLIAN WATER UPGRADES ITS TELEPHONE SYSTEM USING VOCALIS SPEECH RECOGNITION TECHNOLOGY Vocalis Group plc, the speech recognition and telephony solutions company is pleased to announce a successful implementation at Anglian Water. The partnership between Computer Sciences Corporation (CSC), Anglian Water and Vocalis, which began with the installation of an interactive voice response (IVR) telephony system at the start of last year, is highlighted by this recent upgrade to Anglian Water's call reception system. Working with CSC at Anglian Water, the Customer Service Bureau which handles between 1,000 and 1,500 calls a day can now prioritise emergency calls using speech recognition technology. The system has the facility to allow callers to the customer service lines to automatically jump to the top of the queue if they simply say they are making an emergency call. Other enhancements include a global message facility which allows Anglian to make general information announcements to its customers. This feature is flexible enough to be changed at any time, ensuring customers always have up to date information. In addition, callers now have the option to leave messages for agents if they do not need to speak to someone immediately. Graham Blackburn, Team Leader Customer Services at Anglian Water comments, "The IVR system has proved a success, ensuring that call handling remains quick and efficient, even during peaks periods or emergencies. Using speech recognition technology we are able to achieve a high level of customer service by prioritising calls and automating routine tasks that agents perform. This results in greater efficiency in our call handling. Importantly, the upgrade was completed with minimum disruption to service." Jonathan Hart, Sales Director at Vocalis Group plc, adds, "Working for Anglian Water with CSC has proved to be a good partnership. We know that the improvements will provide a more flexible and efficient call centre. Improving and developing an already successful system demonstrates the importance with which Anglian Water views customer service and the confidence they have in the Vocalis speech recognition technology. " For further information: - Tom Moriarty Tavistock Communications Limited Tel: 0171 600 2288 Jonathan Hart/ Philippa Buttle Vocalis Group plc Tel: 01223 846177 Fax: 01223 846178 Email: philippa.buttle@vocalis.com enquiries@vocalis.com Monica Greenwood Anglian Water Tel: 01480 323231 Ian Bruce Computer Sciences Corporation Tel: 01252-363092. About Vocalis Vocalis Group plc builds a range of voice activated telephony products for telephone network service providers and corporate clients world-wide. Vocalis has a proprietary speech recognition technology which helps businesses and people stay in touch, naturally. Products include Operetta, the world's first voice activated auto attendant, and SPEECHtel, a family of voice activated service applications, such as voice dialling and directory assistance, for fixed and mobile telephone operators. Vocalis was formed in 1993 and has been traded on the London Stock Exchange since July 1996. About Anglian Water Anglian Water is geographically the largest of the 10 regional water services companies of England and Wales. The Region stretches from the Humber to the Thames and to Oxfordshire in the west. About Computer Science Corporation Computer Sciences Corporation (CSC) is the third largest IT services company world-wide, and offers clients a fully- integrated range of offerings including management and IT consultancy, systems integration and outsourcing. Revenues are $6.5 billion with 45,000 employees in over 600 offices; European headquarter are in Farnborough, England. CSC is the IT partner with Anglian Water and developed the new call centre. END MSCALLLDVTITLAT
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