Stentor PLC - Stmt re Stentor Communication
08/12/1999 11:02am
UK Regulatory
RNS Number:1569C
Stentor PLC
8 December 1999
Stentor plc ("Stentor")
Arrangement with Cisco Systems to offer advanced Call Centre
Solutions
Stentor Communications Ltd ("Stentor Communications") part
of Stentor plc, has entered into arrangements with Cisco
Systems in Ireland to provide Intelligent Call Routing and
Web Enablement services to the Call Centre and Large
Corporate Enterprise sector in Ireland, the USA and Europe.
Stentor Communications proposes to purchase GeoTel software
and associated hardware from Cisco Systems for US$3.5
million which will be financed by Cisco Capital. As part of
this deal Stentor has agreed an arrangement with Cisco
Capital for an additional finance facility of US$1.7
million.
Stentor Communications will be the first telecommunications
services company in Ireland to provide the GeoTel
Intelligent Call Routing service. This technology is used
extensively by call centres in the USA to balance inbound
calls evenly between call centre companies with multiple
sites.
This is a particularly exciting development for call centres
in Ireland. Stentor Communications will be offering the
GeoTel service to call centres in Ireland which require the
flexibility to balance and reroute calls between Ireland,
the USA, the UK and the rest of Europe. Stentor expects
that the technology will enable call centres to take an
increased volume of business from their global operations
into Ireland from the USA and Europe.
Stentor Communications will also use the GeoTel technology
to offer Web Enablement technologies. This effectively
allows companies to blend their traditional telephone
services with internet and database services and offers
considerable benefits to the customer contact elements of
the Financial Services sector, the Hotel and Leisure
industry and technical support operations.
These arrangements underpin the focus Stentor Communications
is placing on a range of IP related services. Earlier in
the year Stentor announced its partnership with GTE
Internetworking for the provision of Global IP networks for
Irish customers, in August 1999, Stentor Communications
launched a range of e-commerce services in association with
Ulster Bank to facilitate on-line trading and in October
Stentor announced its joint venture with Buy and Sell.net to
offer free internet access and portal services in Ireland.
Enquiries to:
Stentor plc
Gerard O'Keeffe - Chief Executive Tel: 00 353 1 608 7300
END
MSCTPBMBLLIMBBL