Servicepower Share Discussion Threads

[davidosh] 16/4/2014 11:30

Good work ShareSoc......If any of you have not joined already then go to www.sharesoc.org

[euclid5] 16/4/2014 11:19

I spoke to Jasper Randall at Newgate Threadneedle (Tel: [phone]) he confirmed yesterday's news release from Service Max was part of the Landmark agreement SVR released in March 2014 - so need to rns the 15 April's news from Service Max

www.investegate.co.uk/servicepower-tech---svr-/rns/landmark-agreement-with-servicemax/201403100700138461B/

Thank you for the video link Sharesoc

[sharesoc] 15/4/2014 22:09

Service Power who were presenting at ShareSocs company seminar in London on the 26th March have released this video, follow link:

Follow us on Twitter @ShareSocUK

[euclid5] 15/4/2014 21:21

Many thanks for the link yoyoyo

[yoyoy] 15/4/2014 19:27

and maybe this one could be an RNSNON

"ServiceMax Announces ServiceMax Linx for ServicePower


New Integration Framework ServiceMax Linx Debuts With World's Most Powerful Optimization Engine ServicePower's ServiceScheduling


PLEASANTON, CA--(Marketwired - Apr 15, 2014) - ServiceMax, the leading field service management solution for a new era of business, today announced ServiceMax Linx for ServicePower as part of its Spring '14 product release. ServiceMax adds best-in-class workforce optimization capabilities to its end-to-end field service product through the integration with ServicePower -- the world's most powerful scheduling optimization engine. The partnership with ServicePower is the first integration for ServiceMax's new integration framework, ServiceMax Linx. Built on ServiceMax's revolutionary Infinity framework, Linx opens the company's software to a host of solutions that will make field service organizations of all sizes and in all verticals smarter, faster, and more profitable.

"Our integration with ServicePower delivers what no one else can -- a world-class optimization engine paired with the best end-to-end field service solution in the cloud," said Dave Yarnold, CEO of ServiceMax. "Every time a technician can't fix the problem the first time it costs the business an average of $1,100 and often harms the business' relationship with the customer. Our integration with ServicePower improves operational efficiency and customer satisfaction, freeing dispatchers to only focus on exceptions. A modern field service organization needs the best management of contracts, parts, and scheduling while providing solutions for social, portals, and analytics. Through Linx for ServicePower, we can deliver the best of all worlds to our customers."

"This relationship creates a Salesforce1 Platform-based, single vendor solution in the field service management industry," said ServicePower CEO Marne Martin. "Our patented optimization technology paired with ServiceMax will drive increased first time fix rates, provide the ability to schedule appointments, SLA jobs, and parts, while performing true intraday reoptimization, enabling field service organizations to increase service revenue and profitability. All of that leads to faster, smarter, and more efficient field service operations for our customers."

Linx for ServicePower is suited for large enterprises, as ServicePower is the proven leader in large-scale implementations, which benefit from the power and efficiencies of the combined, cloud-based platform. Some of the world's largest field service operations rely on ServicePower's unique continuous optimization technology to achieve operational metrics and improve customer satisfaction, every day. With more than 300,000 global platform users, ServicePower's proven algorithm delivers reliable scalability and performance. For operations in highly complex environments where simple rules-based engines are inadequate, ServiceScheduling's artificial intelligence-based algorithm, self-learning capabilities, and M2M connected services provide the best solution to manage the most complex scheduling needs.

ServiceMax Linx also integrates with QuickBooks, used in particular by the small to medium business sector, to create a seamless sync of work orders to invoices, resulting in faster billing and faster time to revenue.

Advanced Scheduling within ServiceMax is enhanced in ServiceMax's Spring '14 release with the addition of "drip-feed" scheduling, which focuses on getting new work orders to technicians on a just-in-time schedule.

In addition to scheduling optimization and billing advancements, ServiceMax's Spring '14 release also features updates to reporting with a restructured report hierarchy and more than 20 new standard reports. ServiceMax Mobile for iPad receives data handling and synchronization enhancements. ServiceMax Mobile for Laptops receives enhancements for attachments, multi-day work orders and a web services API for external program integration. The ServiceMax platform now supports scheduling of Service Flow Manager processes and a new migration tool to allow easier movement from pre-production to production environments.

About ServiceMax
There are more than five million field service technicians in the United States alone tasked with keeping our world running, yet today there is no standard technology for managing the way companies empower them to truly delight their customers in the field. ServiceMax is rethinking field service, and delivering cutting edge technology to help companies perfect service delivery, drive revenue and growth, and delight customers. The impact of ServiceMax is simple: lower costs, greater efficiency, happier customers; all while increasing revenue. ServiceMax has helped customers on average increase productivity through mobile by 26 percent, service revenue by 22 percent, and customer satisfaction by 15 percent. ServiceMax customers include large enterprises such as Electrolux, Coca-Cola Enterprises, and Elekta, and smaller businesses like McKinley Equipment and Kinetico. Based in Pleasanton, California, they are a company of innovators, thinkers, and doers who care passionately about changing the world of field service. To learn more, please visit www.servicemax.com.

About ServicePower

ServicePower is the only company that can provide a complete, global field management platform that controls all elements of the service lifecycle from offering an appointment, assigning resource and dispatching work through to tracking resources, processing claims, and providing business intelligence and analytical reports. With advanced intelligence-based scheduling, dispatch and open market auction software, as well as access to a global network of 86,000 repair and installation technicians, we enable companies to control and schedule work using a mixed resource pool of employees and independent contractors. ServicePower provides solutions that cross all industries. Current customers include Assurant Solutions, Mitsubishi, Farmers Insurance, and Pitney Bowes.

ServicePower is listed on the AIM market of the London Stock Exchange with the ticker SVR.L. For more information please visit www.servicepower.com.


ServiceMax Media Contact:
LaunchSquad for ServiceMax

[yoyoy] 15/4/2014 19:23

Can someone out there provide a translation please.

"
The Nexus of Forces = Innovative Field Service Management

>>April 14, 2014|Blog, CEO Corner|Field Service, Gartner, innovation, nexus of forces








in

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Nexus of ForcesThe nexus of forces is a grandiose term describing a phenomenon that has been impacting business for many years, but is now reaching the level of popular attention from analysts like Gartner. Gartner says "The nexus of forces describes the convergence and mutual reinforcement of four interdependent trends: social interaction, mobility, cloud, and information. The forces combine to empower individuals as they interact with each other and their information through well-designed ubiquitous technology."

Analysts and business professionals alike look at the nexus of forces, these four fundamental technologies, as the perfect storm for businesses and the key to running the most efficient, cost productive organization. The goal, as it should always be with technology, is to drive the bottom line. I remember in the 90s, discussions surrounding the data centers, what people now call "the cloud," and the first social interactions gaining ground via the internet and mobility in the 2000's. The challenge to make better business decisions through information goes back to at least the 50s and was really first pioneered by many of the consumer products brands as they worked to drive margin improvement and competitive marketing efforts. The nexus of forces has in many ways been a science experiment spanning several years, driven by retail and consumer brand leaders, to find what technology does and does not work to drive value and customer adoption or retention. There have been a multitude of failures (MySpace) and successes (Salesforce) along the way that have lead researchers and businesses alike to reach a tipping point, the industrial revolution of technology. The challenge that remains is how to drive the business benefits from such technology.

At ServicePower, we are now incorporating the nexus of forces into our product roadmap to a degree never seen before. Our mission is to innovate field service management by providing a solution that fully incorporates M2M, social networking, mobility, cloud and analytics, tried and true effective technology trends that enable bottom line results. The goal behind harnessing the nexus of forces within our solutions is to help organizations achieve the highest client retention, the best first time fix rates and the best visibility of their business. Additionally, mastering these technologies will allow a field service organization to operate more seamlessly and thus more efficiently. So how have we embraced the nexus of forces within our solutions? Our end-to-end suite of field service solutions offers real-time analytics, social chat and collaboration, consumer notifications and information gathering, photo/video collection, parts schematics and instruction manuals online for technicians in the field, real time traffic and trending notifications, heat maps, best practice sharing, all enabled through cloud tools, servers and database management.

Additionally, we are partnering with a leading provider of IoE technologies that will allow us to sync our ServiceScheduling with sensors that will allow field service organizations to have full visibility of their assets in the field. When an asset starts to malfunction, the sensor will automatically alert ServiceScheduling, and a job will be put in the schedule to go to the customer site to repair. This will reduce down-time, increase response time, and ultimately deliver better, more responsive customer service, which will help to delight the customer.

If your field service organization is looking to embrace the nexus of forces and all it can offer your business, our products offer the flexibility and freedom to do so at the pace you choose. Our mobility product offers a three-fold go-to-market strategy as an enterprise platform, a cloud SaaS product, and even as a field service application layer sitting on top of the mobile products offered by large independent software vendors. Likewise, our schedule application can be delivered as a stand-alone product with improved user interfaces, but it also has full integration capabilities to integrate with back-end and front-end systems, as well as all other ServicePower products.

We at ServicePower understand the nexus of forces and we are working to ensure that our technology stays abreast of the latest trends to drive value for customers. Our job as a company is not to make technology and the nexus of forces ubiquitous for technology-sake, but to ensure they drive actual value in the field service industry. We are proud to say that we are well advanced in our roadmap and our customer use cases towards making that happen. Find out more about how ServicePower is embracing the latest technology trends and leading field service innovation by subscribing to our blog below."

[yoyoy] 31/3/2014 20:59

Ignore them.

They were large trades, within the spread and the price didn't move.

It was just someone moving shares around and the MMs making a mere 0.001 of a penny profit.

back to sleep then until the next contract RNS and the price will drift downwards until then (imho)

[euclid5] 31/3/2014 19:36

plus 2 x 4.135m buys done on the 27 March - day after results & Analysts presentation in London

[euclid5] 28/3/2014 19:12

anyone notice the 750,000 buy yesterday ?

[euclid5] 26/3/2014 14:47

Thanks Steve - interesting interview - recovery play here especially if they get into the M2M market

[steve243] 26/3/2014 12:58

Interview with CEO & GFD from this morning -

[euclid5] 26/3/2014 12:43

Key points from today's YE Results

Landmark agreement with ServiceMax, expanding reach into Salesforce.com customer ecosystem

Expanded pipeline prospects, with a number of significant contracts under negotiation

With £2.7 million of cash at year end, increasing to £3.4 million in January 2014, the fundamentals of the business remain strong, with ServicePower having a powerful Field Service technology platform that is progressively differentiating itself from the competition.

Our scheduling technology is unique to the industry. Its patented Simulated Annealing technology and proprietary travel matrix engine enable field service organisations to intelligently schedule the best technicians, for the best job, with the right parts to get the job completed the first time. It also provides robust logic to manage SLA work and complex jobs that other competitive rules based products cannot deliver.

Our M2M connected services technology, a partnership with global device or other product manufacturers and a leading M2M technology provider enables proactive automation of field based events and tie in with our Smart Services business and parts logic in order to provide far superior results for customers compared to competitors which simply monitor GPS devices.

Our innovative field service management platform offers:

• Demonstrated productivity gains of 25-50% with Best in class scheduling and mobility solution for SLA, parts management and complex jobs


• Improved line of sight, fraud control and cost savings of 30% with Industry Leading SaaS Warranty Claims and Dispatch Software and fully outsourced service management

• 40% more efficiently scheduled field resources with Innovative Business Process Logic, Parts Intelligence and Analytics

As a result of building the platform to contain all of the necessary tools, a customer can now turn to ServicePower to manage the complete lifecycle of a job, using a variety of field resources, from optimised scheduling and 3rd party dispatch, to mobile status updates, job based parts management, signature capture, GPS tracking, 3rd party claimpayments and analytics.

The Field Service industry is one which is rapidly evolving. Increased competition in service, changing customer dynamics and reduced margins are driving field service organisations toward technology which can be used to improve their competitive edge, increase productivity and efficiency, as well as improve customer service through frequent communications via consumer centric channels like email, mobile 'apps' and social media.

ServicePower has entered 2014 with a clear strategy for growth, based around four key areas of focus. These are:

1) Growth of ServiceScheduling and mobility licence sales through cross-selling, direct sales and channel
2) Growth of ServiceOperations through adding new clients, launching new products with existing clients and growing transactional revenue
3) Technology integration and development
4) International expansion and reach into new verticals


We have entered the new year with a good pipeline of opportunities in continental Europe, the Middle East, Asia and Latin America, which we are entering through existing clients and via partners.

www.investegate.co.uk/servicepower-tech---svr-/rns/final-results/201403260700281887D/

[euclid5] 26/3/2014 11:57

CEO Martin told Proactive Investors the forecasts are conservative, with the potential to surprise if these deals come in.

Asked about new partnerships, Martin confirmed talks are ongoing and "well advanced" in some cases.

"Our goal is to get some successes in this year, but really we're looking to have increased rates of growth in 2015," she said.

"We do expect to have a stronger second half of the year because we have so much going on that it will take some time to start seeing bottom line results.

"The first half of the year we want to be stable and then we want to see some of these trends being commercialised in the second half and hopefully with increased profit."

www.proactiveinvestors.co.uk/companies/news/67037/update-servicepower-technologies-investment-in-growth-paying-off-67037.html

[euclid5] 26/3/2014 11:25

I recall the analysts meeting was scheduled for 11.00am today - we shall wait & see if after the end of the meeting if there are some large purchases in the afternoon - I applied to go to the meeting but was told it was only for broker analysts - so expect SVR to give them an interesting presentation & report more than we already can see in the YE accounts

[euclid5] 26/3/2014 11:11

"The group continues to invest in the development and commercialisation of its software, channels and brand in order to establish a platform for longer-term growth. Recent announcements have reflected encouraging progress, in particular the contract with Electrolux announced on 5 March which will ultimately encompass all of the group's products," the broker added.

finnCap has published forecasts for the current year that see sales rising to £15mln and adjusted profit before tax holding steady at £100,000, reflecting the company's increases its strategic investment in growth.
"However, we do see scope for upgrades as new client wins are announced," the broker said.

finnCap rates the shares a 'buy' and has a price target of 10p. The shares currently trade at 7.89p, up 1.8% on the day.

www.proactiveinvestors.co.uk/companies/news/67037/servicepower-technologies-investment-in-growth-paying-off-67037.html

[morton2011] 26/3/2014 10:24

Not sure of the benefit of a broker forecast if PI cannot access it, for what its worth Finncap target price 10 p but not seen the whole report.

Results seemed reasonable enough for me to top up. A bit surprised that the US business has seen a drop in sales from £ 6.7 to £ 4.8 m while UK jumped from £ 4.3 to £ 9 m given the US bias in management and the newsflow. If the US team can deliver some decent sales then that would be a positive.

[rivaldo] 26/3/2014 09:15

Yoyoy, Finncap have this morning introduced a 2014 forecast PBT of just £0.1m, "reflecting the ongoing investment in the commercialisation of the platform".

SVR is therefore much too expensive for me at present on an almost £16m m/cap, even though it's obviously on a recovery path and has a nice but diminishing cash pile.

[bagpuss lives] 26/3/2014 08:39

Solid results.

If a broker wants to forecast they can just that at this level there is no benefit to them doing it. BOD can't say much more than they have here to analysts eg good year growing pipelines and opportunities, increasing level of recurring revenues etc etc

[yoyoy] 26/3/2014 08:21

I know - so its down to the BoD and the Brokers (or 's)

[euclid5] 26/3/2014 08:14

Finn Cap will only do that if SVR BoD confirm to them -

[yoyoy] 26/3/2014 08:03

yes, but will there be a forecast

[euclid5] 26/3/2014 07:49

analysts meeting today in London don't forget

[yoyoy] 26/3/2014 07:32

Can we please have a broker's forecast.

Prelims look OK to me with an improving BS and a small profit

[yoyoy] 26/3/2014 07:25

"Outlook

With demonstrated sales success, and continued investment in strategic innovation and development of our global field management platform, ServicePower is positioned for a strong performance in 2014 and beyond. Our growing, prestigious client base, including some of the best known brands in the world, is proof of our commitment to providing the best, most complete, and technologically advanced field management tool in the world. Trading in 2014 has begun positively, and we are confident of a successful outcome to the year."