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95VC Sant Uk Grp 45a

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Santander UK Group Holdings PLC Quarterly Management Statement - Q2 2023 (1744H)

26/07/2023 7:15am

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RNS Number : 1744H

Santander UK Group Holdings PLC

26 July 2023

The information contained in this report is unaudited and does not comprise statutory accounts within the meaning of section 434 of the Companies Act 2006 ('the Act'). The statutory accounts for the year ended 31 December 2022 have been filed with the Registrar of Companies. The report of the auditor on those statutory accounts was unqualified, did not draw attention to any matters by way of emphasis and did not contain a statement under section 498(2) or (3) of the Act.

This report provides a summary of the unaudited business and financial trends for the six months ended 30 June 2023 for Santander UK Group Holdings plc and its subsidiaries (Santander UK), including its principal subsidiary Santander UK plc. The unaudited business and financial trends in this statement only pertain to Santander UK on a statutory basis (the statutory perimeter). Unless otherwise stated, references to results in previous periods and other general statements regarding past performance refer to the business results for the same period in 2022.

This report contains non-IFRS financial measures that are reviewed by management in order to measure our overall performance. These are financial measures which management believe provide useful information to investors regarding our results and are outlined as Alternative Performance Measures in Appendix 1. These measures are not a substitute for IFRS measures. A list of abbreviations is included at the end of this report and a glossary of terms is available at:

https://www.santander.co.uk/about-santander/investor-relations/glossary

Santander UK Group Holdings plc

Quarterly Management Statement

for the six months ended 30 June 2023

 
 Paul Sharratt           Head of Investor Relations         ir@santander.co.uk 
 Stewart Todd            Head of External Affairs           mediarelations@santander.co.uk 
 For more information:   See Investor Update presentation   www.santander.co.uk 
 

Mike Regnier, Chief Executive Officer, commented:

"We maintained our focus on supporting our customers during the first half of the year, working to provide products and services to meet their needs in the current climate. We know that the ongoing volatility in the mortgage market and continuing inflationary pressures are creating challenges, and we encourage anyone facing difficulties to get in touch as soon as possible. We are pleased to be supporting the UK Government's new Mortgage Charter, in addition to the measures we have already put in place.

"While the wider economy has continued to be unsettled we have maintained our prudent approach to risk, while taking a sensible approach to managing our mortgage book. Our Corporate and Commercial Banking business has performed strongly, with our Navigator platform helping to increase the number of customers expanding internationally. Our new Edge Up current account and simplified range of savings products paying up to 5% interest have demonstrated our commitment to providing value and we intend to continue this with the adoption of Consumer Duty.

"These results reflect our prudent approach in an economically uncertain environment which is set to remain for the rest of 2023, impacting consumer spending and the housing market. However, the UK labour market remains strong and our customers have continued to show resilience. We will continue to prioritise providing them with the best support we can."

H1-23 financial and business highlights

We continued to help and support our customers facing the pressures of the current environment

 
--  Built on the range of borrower support we already have in place 
     and signed up to the new Mortgage Charter. 
--  Proactively contacted 1.8 million customers this year to offer support 
     with the increased cost of living. 
--  Edge Up current account launched with 3.5% interest rate on deposits 
     and cashback benefits. 
--  Refurbishment programme across our branch network providing customers 
     with improved facilities and service. 
--  NPS ranked 5(th) for Retail and 1(st) for Business & Corporate. 
     Customer service is integral to our strategy and remains a key area 
     of focus(1) . 
 

Good set of results with profit before tax of GBP1,173m (H1-22: GBP993m), higher income partially offset by higher costs and provisions

 
--  Banking NIM(2) up 18bps to 2.21% (H1-22: 2.03%) largely driven by 
     base rate increases. 
--  CIR(2) improved to 46% (H1-22: 49%) as higher income and transformation 
     programme savings more than offset the cost of inflation. 
     Adjusted CIR(2) of 44% (H1-22: 46%). 
--  Invested GBP97m in our transformation programme in H1-23 (H1-22: 
     GBP101m). 
--  Credit impairment charges down GBP13m to GBP105m with cost of risk(2) 
     of 14bps (H1-22: -2bps), no material deterioration in credit quality. 
--  Profit before tax up 18%, RoTE(2) of 15.3% (2022: 12.0%). Adjusted 
     profit(2) before tax up 16%, adjusted RoTE (2) of 15.8% (2022: 14.1%). 
 

Customer loans and deposits reduced following market trends and our disciplined pricing actions

 
      --        With a slower housing market and higher mortgage rates, applications 
                 fell in the first half of the year. 
      --        Our decision to optimise the balance sheet given higher funding 
                 costs has seen mortgage lending reduce by GBP8.4bn. 
      --        Customer deposits decreased by GBP5.8bn to GBP190.7bn with increased 
                 market competition. 
      --        As a result of these changes, our LDR reduced to 112% (Dec-22: 113%). 
 

Our strategy delivers strong liquidity, funding and capital with prudent balance sheet management

 
--  Strong LCR of 160% (2022: 163%) with liquidity pool of GBP50.2bn 
     (2022: GBP49.0bn), 81% cash and central bank reserves (2022: 91%). 
--  Customer deposits mainly retail with low average balances, 85% of 
     these are covered by depositor guarantee scheme (FSCS). 
--  85% of lending is prime UK retail mortgages with an average LTV 
     of 51% (2022: 50%). Unsecured retail constitutes 2% of lending. 
--  Corporate customers are diversified across operating sectors. Stable 
     CRE portfolio: 2% of customer loans and with 48% average LTV. 
--  Resilient asset quality with low arrears across all portfolios. 
     Stage 3 ratio of 1.38% (2022: 1.24%). 
--  CET1 capital ratio of 15.4% (2022: 15.2%) and UK leverage ratio 
     of 5.3% (2022: 5.2%), well above regulatory requirements. 
--  Repaid GBP4.0bn TFSME in Q2-23 with GBP21.0bn outstanding. Stable 
     and diversified wholesale funding programmes. 
--  Passed the Bank of England's 2022/23 ACS Stress Test with no management 
     actions required. 
 

Looking ahead

 
--  The challenges faced by households and businesses are expected to 
     continue. 
--  Inflation is likely to reduce real consumer spending and we expect 
     further declines in house prices in 2023. 
--  LDR is expected to trend lower and Banking NIM (2) to be higher 
     than 2022 reflecting base rate increases and disciplined pricing 
     actions. 
--  Going forward we expect inflationary pressures on operating expenses 
     to be partially offset by transformation programme savings. 
 
 
1.  See page 12 for more on NPS. 
2.  Non-IFRS measure. See Appendix 1 for details and a reconciliation 
     of APMs to the nearest IFRS measure. 
 
 
 Summarised consolidated income statement 
  H1-23 vs H1-22                                                              Adjusted(2) 
----------------------------------------------------------------- 
                                       H1-23     H1-22     Change       H1-23     H1-22      Change 
                                        GBPm      GBPm          %        GBPm      GBPm           % 
----------------------------------  --------  --------  ---------    --------  --------  ---------- 
 Net interest income                   2,361     2,148         10       2,361     2,148          10 
 Non-interest income(1)                  297       267         11         294       274           7 
 Total operating income                2,658     2,415         10       2,655     2,422          10 
 Operating expenses before 
  credit impairment (charges) 
  / write-backs, provisions 
  and charges                        (1,232)   (1,186)          4     (1,167)   (1,103)           6 
 Credit impairment (charges) 
  / write-backs                        (105)     (118)       (11)       (105)     (118)        (11) 
 Provisions for other liabilities 
  and charges                          (148)     (118)         25       (113)     (107)           6 
----------------------------------  --------  -------- 
 Profit before tax                     1,173       993         18       1,270     1,094          16 
                                                                     --------  -------- 
 Tax on profit                         (315)     (233)         35 
 Profit after tax                        858       760         13 
----------------------------------  --------  --------  --------- 
 Banking NIM(2)                        2.21%     2.03%      18bps 
 CIR(2)                                  46%       49%       -3pp         44%       46%        -2pp 
 
 

Profit before tax up 18%

 
--              Net interest income up 10% largely due to the impact of higher base 
                 rate also increasing Banking NIM(2) . 
--              Non-interest income up 11% largely due to a revaluation gain of 
                 GBP46m of our shares in Euroclear(3) . 
      --        Operating expenses(4) up 4% largely due to inflation, partially 
                 offset by lower transformation programme spend in the last six months 
                 and ongoing efficiency savings. 
      --        Credit impairment charges down 11% with no material deterioration 
                 in the credit quality of the portfolios. 
      --        Provisions for other liabilities and charges up 25%, largely due 
                 to higher transformation programme charges. 
      --        Tax on profit increased by GBP82m as a result of both higher profits 
                 and an increase in underlying tax rates overall for the period, 
                 2022 was also impacted favourably by a legislative reduction in 
                 the bank surcharge rate. 
 

Adjusted profit before tax up 16%(2)

 
--        After transformation related adjustments, variances are explained 
           above or are not material. 
 
 
 Summarised balance sheet        30.06.23   31.12.22 
                                    GBPbn      GBPbn 
------------------------------  ---------  --------- 
 Customer loans                     210.8      219.7 
 Other assets                        73.5       72.5 
 Total assets                       284.3      292.2 
------------------------------  ---------  --------- 
 
 Customer deposits                  190.7      196.5 
 Total wholesale funding             59.9       63.0 
 Other liabilities                   18.8       18.0 
------------------------------  ---------  --------- 
 Total liabilities                  269.4      277.5 
 Shareholders' equity                14.9       14.7 
 Total liabilities and equity       284.3      292.2 
------------------------------  ---------  --------- 
 
 
1.  Comprises 'Net fee and commission income' and 'Other operating income'. 
 2.  Non-IFRS measure. See Appendix 1 for details of APMs, a reconciliation 
      to the nearest IFRS measure and a prior period adjustment for H1-22. 
 3.  Euroclear shares held at fair value were revalued in Q2-23 during 
      negotiations for a sale. We signed an agreement to sell a portion 
      of our shares in Euroclear in July 2023. 
 4.  Operating expenses before credit impairment (charges) / write-backs, 
      provisions and charges. 
 
  Customer deposits by segment       30.06.23   31.12.22 
                                        GBPbn      GBPbn 
 ---------------------------------  ---------  --------- 
  Retail Banking                        155.7      161.8 
      - Current accounts                 71.4       76.6 
      - Savings accounts                 67.4       67.0 
      - Business banking accounts        11.2       12.2 
      - Other retail products             5.7        6.0 
  Corporate & Commercial Banking         23.5       24.8 
  Corporate Centre                       11.5        9.9 
  Total                                 190.7      196.5 
 ---------------------------------  ---------  --------- 
 

Prudent approach to risk evident across product portfolios

 
      --        Mortgages: average stock LTV of 51% (2022: 50%) and average new 
                 loan size of GBP225k (2022: GBP237k). c.GBP60bn of fixed rate and 
                 tracker mortgages reach end of incentive period over the next 18 
                 months. Most of the mortgage book was subject to a stressed affordability 
                 assessment at origination. Average stress rate used for new mortgage 
                 applications prior to Dec-21 was 6.35%(1) . 
      --        Credit cards: 57% (2022: 55%) of customers repay full balance each 
                 month. 
      --        UPL: Average customer balances GBP6k (2022: GBP6k). 
      --        Business Banking: includes GBP2.0bn (2022: GBP2.4bn) of BBLS with 
                 100% Government guarantee. 
      --        Consumer Finance: 87% (2022: 84%) of lending is collateralised on 
                 the vehicle. 
 
 
 Arrears over 90     30 June 2023   31 December 2022 
  days past due 
                                %                  % 
------------------  -------------  ----------------- 
 Mortgages                   0.68               0.62 
 Credit cards                0.48               0.49 
 UPL                         0.64               0.61 
 Overdrafts                  2.26               2.24 
 Business Banking            2.81               3.47 
 Consumer Finance            0.38               0.44 
------------------  -------------  ----------------- 
 
 
      --        Slight increase in mortgages, UPL and overdraft arrears over 90 
                 days past due. Mortgage arrears remain well below pre-Covid-19 average, 
                 90 days past due arrears was 1.31%(2) . 
 

H1-23 ECL provision increased by GBP12m to GBP1,019m (Dec-22: GBP1,007m)

 
--        Modest increases in CCB from the single name cases that emerged 
           in Q4-22. 
      --  Gross write-off utilisation of GBP97m (H1-22: GBP71m). 
 

Strong credit performance reflecting our longstanding prudent approach to risk

 
                                   30 June 2023                  31 December 2022 
                          ------------------------------  ------------------------------ 
                                   Stage   Stage   Stage           Stage   Stage   Stage 
                           Total       1       2    3(3)   Total       1       2    3(3) 
 Customer loans            GBPbn       %       %       %   GBPbn       %       %       % 
------------------------  ------  ------  ------  ------  ------  ------  ------  ------ 
 Retail Banking            185.9    90.8     8.0    1.19   194.6    91.5     7.4    1.08 
   - Mortgages             178.7    91.2     7.7    1.09   187.1    91.8     7.3    0.99 
   - Credit Cards            2.6    84.6    14.0    2.48     2.5    85.7    12.9    2.53 
   - UPL                     2.0    84.5    14.4    1.14     2.0    87.3    11.7    1.07 
   - Overdrafts              0.4    29.8    64.7    6.34     0.5    33.5    61.0    5.93 
   - Business Banking        2.2    88.2     5.8    6.14     2.5    88.3     5.3    6.55 
 Consumer Finance            5.3    92.7     6.8    0.49     5.4    93.0     6.5    0.54 
 Corporate & Commercial 
  Banking                   18.4    77.9    18.6    3.66    18.5    78.3    18.8    3.08 
 Corporate Centre            1.2    99.7     0.2    0.09     1.2    99.6     0.3    0.10 
------------------------ 
 Total                     210.8    89.8     8.9    1.38   219.7    90.4     8.4    1.24 
------------------------  ------  ------  ------  ------  ------  ------  ------  ------ 
 
 
1.  Only applied to lending with a fixed term below 5-years and also 
     excluded remortgages without additional lending. 
2.  Average of 9 years to Dec-19. 
3.  Non-IRFS measure. See Appendix 1 for details and a reconciliation 
     of APMs to the nearest IFRS measure. 
 

Updated economic scenarios

 
--  The economic outlook for 2023 remains uncertain. Inflation is forecast 
     to remain well above the 2% target rate for 2023 putting further 
     pressure on real disposable income. 
--  The stubborn inflation scenario is based on higher inflation, which 
     is persistently above the Bank of England target, and higher base 
     rate which is expected to peak at 7%. These further add to the cost 
     of living crisis and falling consumer demand. 
--  The other downside scenarios capture a range of risks, including 
     continuing weaker investment reflecting the unstable environment; 
     a larger negative impact from the EU trade deal and a continuing 
     and significant mismatch between job vacancies and skills, as well 
     as a smaller labour force. 
--  In Q2-23 we increased the weighting on Upside by 5% with a corresponding 
     decrease in downside 1 scenarios to rebalance the overall weighted 
     ECL and following updated economic data. All other scenario weightings 
     were unchanged from Q1-23. 
 
 
 Economic scenarios             Upside    Base   Downside     Stubborn   Downside   Weighted 
  30-Jun-23                               case          1    Inflation          2 
                                     %       %          %            %          % 
-----------------------------  -------  ------  ---------  -----------  --------- 
 GDP 
  (calendar 
  year annual 
  growth rate)           2022      4.1     4.1        4.1          4.1        4.1        4.1 
                         2023      0.3     0.1       -0.2         -0.5       -1.6       -0.2 
                         2024      1.1     0.3       -0.4         -1.9       -3.2       -0.5 
                         2025      2.3     1.3        0.4          0.0        0.1        0.9 
                         2026      2.4     1.5        0.3          0.4        1.1        1.2 
                      Peak to 
                    trough(1)        -    -0.2       -1.0         -2.8       -5.2       -1.3 
 Base rate 
  (At 31 
  December)              2022     3.50    3.50       3.50         3.50       3.50       3.50 
                         2023     5.00    5.50       6.00         7.00       5.00       5.75 
                         2024     3.75    4.75       5.25         5.50       3.00       4.68 
                         2025     2.75    3.75       4.00         4.00       2.50       3.60 
                         2026     2.50    3.25       3.25         3.25       2.50       3.10 
                    5 yr Peak     5.00    5.50       6.00         7.00       5.25       5.78 
 HPI 
  (Q4 annual 
  growth rate)           2022      5.0     5.0        5.0          5.0        5.0        5.0 
--------------- 
                         2023     -3.6    -7.0       -5.8         -7.5      -11.8       -7.1 
 
                         2024     -4.4    -2.0       -7.6        -10.2      -12.9       -5.5 
                         2025      2.0     2.0        2.0          2.0        2.0        2.0 
                         2026      3.0     3.0        3.0          3.0        3.0        3.0 
                      Peak to 
                    trough(2)    -10.2   -11.0      -15.0        -19.0      -25.0      -14.3 
 ----------------------------  -------  ------  ---------  -----------  ---------  --------- 
 Unemployment 
  (At 31 
  December)              2022      3.7     3.7        3.7          3.7        3.7        3.7 
--------------- 
                         2023      4.2     4.2        4.5          4.5        6.6        4.5 
 
                         2024      4.2     4.5        5.0          5.7        8.3        5.1 
                         2025      3.9     4.4        5.4          6.1        7.7        5.1 
                         2026      3.8     4.3        5.9          6.5        7.1        5.1 
                     5yr Peak      4.3     4.5        6.1          6.5        8.5        5.4 
 ----------------------------  -------  ------  ---------  -----------  ---------  --------- 
 
 Weighting Jun-23:                 10%     50%        10%          20%        10%       100% 
 Weighting Mar-23:                  5%     50%        15%          20%        10%       100% 
 
 
 ECL 30-Jun-23             Upside    Base   Downside     Stubborn   Downside   Weighted 
                                     case          1    Inflation          2 
   (100% weight to           GBPm    GBPm       GBPm         GBPm       GBPm       GBPm 
   each scenario) 
------------------------  -------  ------  ---------  -----------  --------- 
 Retail Banking               451     478        535          606        752        530 
 Consumer Finance              71      72         71           75         75         73 
 Corporate & Commercial 
  Banking                     382     394        428          458        504        416 
 Corporate Centre               -       -          -            -          -          - 
------------------------  -------  ------  ---------  -----------  ---------  --------- 
 Total                        904     944      1,034        1,139      1,331      1,019 
------------------------  -------  ------  ---------  -----------  ---------  --------- 
 
 
1.  Peak is taken from GDP level at Q1-23. 
2.  Peak is taken from HPI level at Q3-22. 
 

Treasury

Highly liquid balance sheet

 
      --  Strong LCR of 160%, (Dec-22: 163%), with GBP18.6bn LCR eligible 
           liquid assets surplus to minimum requirement. 
      --  LCR eligible liquidity pool of GBP50.2bn (Dec-22: GBP49.0bn), includes 
           GBP40.7bn cash and central bank reserves (Dec-22: GBP44.5bn). Remaining 
           assets predominantly Sterling and USD denominated government bonds 
           and covered bonds. 
      --  Term duration in the LCR eligible liquidity pool is hedged with 
           swaps to offset mark to market movements from interest rate changes. 
 

Strong and diversified funding across well-established issuance programmes

 
      --  LDR reduced to 112% with lower customer lending and deposits after 
           pricing actions in Q4-22 to optimise the customer balance sheet 
           with mortgages down GBP8.4bn and deposits down GBP5.8bn. 
      --  Repaid GBP4.0bn TFSME in Q2-23 with GBP21.0bn remaining. GBP17.1bn 
           due for repayment by 2025 and the remaining GBP3.9bn due for repayment 
           between 2027 and 2031. 
      --  In H1-23 we issued c.GBP3.8bn Sterling equivalent medium term funding, 
           including c.GBP1bn of MREL issuance and c.GBP2.8bn of other secured 
           issuance from Santander UK plc. We also issued GBP300m Tier 2 which 
           was bought by Banco Santander. 
      --  We expect to issue GBP1.5bn to GBP2.0bn of MREL in 2023. 
 

Capital ratios well above regulatory requirements

 
      --  In the 2022/23 BoE ACS stress test, our lowest post-stress CET1 
           capital ratio was modelled to be 11.3% before management actions 
           in excess of the CET1 hurdle rate established by the BoE of 8.1%. 
      --  The CET1 capital ratio increased 20bps to 15.4%. This was largely 
           due to higher profit. We remain strongly capitalised with significant 
           headroom to minimum requirements and MDA. 
      --        UK leverage ratio remained broadly stable at 5.3% (2022: 5.2%). 
                 UK leverage exposure reduced slightly to GBP245.7bn (2022: GBP248.6bn). 
      --  Total capital ratio remained broadly stable at 20.3% (2022: 20.4%). 
 

Structural hedge evolution

 
      --  Our structural hedge position decreased, with c.GBP100bn at Jun-23 
           (Dec-22: c.GBP108bn), and duration of c.2.5 years (Dec-22: c.2.5 
           years). 
 
 
 Key metrics                                30 June 2023              31 December 
                                                                          2022 
                                         GBPbn            %         GBPbn            % 
--------------------------------------  ------  -----------      --------  ----------- 
 LCR                                      50.2          160          49.0          163 
 CET1 capital                             11.1         15.4          10.8         15.2 
 Total qualifying regulatory capital      14.6         20.3          14.5         20.4 
 UK leverage                              13.1          5.3          12.9          5.2 
 RWA                                      72.0            -          71.2            - 
 LDR                                         -          112             -          113 
 Total wholesale funding and AT1          62.1            -          65.2            - 
 - term funding                           54.7            -          57.8            - 
 - TFSME                                  21.0            -          25.0            - 
 - with a residual maturity of 
  less than one year                      13.0            -          11.0            - 
--------------------------------------  ------  -----------      --------  ----------- 
 
  Summarised changes to CET1 capital 
   ratio 
  Profit net of distributions                                                  +0.51pp 
  Pension                                                                      -0.11pp 
  Expected loss less provisions                                                -0.06pp 
  RWA growth and other                                                         -0.19pp 
 -------------------------------------  ----------  ---------------  ----------------- 
 
 
 
 CET1 capital ratio MDA trigger                                    Minimum 
  (headroom 4.2%)                                                        % 
----------------------------------  -------------------------------------- 
 Pillar 1                                                              4.5 
 Pillar 2A                                                             3.2 
 Capital conservation buffer                                           2.5 
 Countercyclical capital 
  buffer                                                               1.0 
------------------------------  ------------------------------------------ 
 Current MDA trigger                                                  11.2 
------------------------------  ------------------------------------------ 
 
 

Summary income statement by segment

 
 H1-23                                     Retail   Consumer     CCB   Corporate     Total 
                                          Banking    Finance              Centre 
                                             GBPm       GBPm    GBPm        GBPm      GBPm 
--------------------------------------  ---------  ---------  ------  ----------  -------- 
 Net interest income                        1,873         79     405           4     2,361 
 Non-interest income(1)                        85        100      67          45       297 
 Total operating income                     1,958        179     472          49     2,658 
 Operating expenses before credit 
  impairment (charges) / write-backs, 
  provisions and charges                    (912)       (73)   (170)        (77)   (1,232) 
 Credit impairment (charges) 
  / write-backs                              (55)       (14)    (36)           -     (105) 
 Provisions for other liabilities 
  and charges                               (106)        (3)       4        (43)     (148) 
 Profit / (loss) before tax                   885         89     270        (71)     1,173 
--------------------------------------  ---------  ---------  ------  ----------  -------- 
 
 
 H1-22(2)                                  Retail   Consumer     CCB   Corporate     Total 
                                          Banking    Finance              Centre 
                                             GBPm       GBPm    GBPm        GBPm      GBPm 
--------------------------------------  ---------  ---------  ------  ----------  -------- 
 Net interest income                        1,792         92     241          23     2,148 
 Non-interest income(1)                       107        101      70        (11)       267 
 Total operating income                     1,899        193     311          12     2,415 
 Operating expenses before credit 
  impairment (charges) / write-backs, 
  provisions and charges                    (832)       (73)   (181)       (100)   (1,186) 
 Credit impairment (charges) 
  / write-backs                             (126)       (13)      20           1     (118) 
 Provisions for other liabilities 
  and charges                               (101)          -     (2)        (15)     (118) 
 Profit / (loss) before tax                   840        107     148       (102)       993 
--------------------------------------  ---------  ---------  ------  ----------  -------- 
 
 
 RWA by segment                                                 30.06.23    31.12.22 
                                                                   GBPbn       GBPbn 
------------------------------------------------------------  ----------  ---------- 
 Retail Banking                                                     44.5        44.6 
 Consumer Finance                                                    7.7         7.3 
 Corporate & Commercial Banking                                     14.5        14.0 
 Corporate Centre                                                    5.3         5.3 
 Total                                                              72.0        71.2 
------------------------------------------------------------  ----------  ---------- 
  1.  Comprises 'Net fee and commission income' and 'Other operating income'. 
   2.  In December 2022, we transferred social housing loans, and non-core 
        liabilities to our CCB segment from Corporate Centre to reflect 
        the way these assets are managed, and restated comparatives accordingly. 
        This resulted in an increase in H1-22 profit before tax in CCB of 
        GBP1m and an equal but opposite impact in Corporate Centre. 
 
 

Appendix 1 - Alternative Performance Measures

In addition to the financial information prepared under IFRS, this Quarterly Management Statement contains non-IFRS financial measures that constitute APMs, as defined in ESMA guidelines. The financial measures contained in this report that qualify as APMs have been calculated using the financial information of the Santander UK group but are not defined or detailed in the applicable financial information framework or under IFRS.

We use these APMs when planning, monitoring, and evaluating our performance. We consider these APMs to be useful metrics for management and investors to facilitate operating performance comparisons from period to period. Whilst we believe that these APMs are useful in evaluating our business, this information should be considered as supplemental in nature and is not meant as a substitute for IFRS measures.

   a)     Adjusted profit metrics 

As shown in the table below, profit before tax is adjusted for items management believe to be significant. We adjust for these to facilitate operating performance comparisons from period to period.

 
                                             Ref.     H1-23     H1-22 
                                                       GBPm      GBPm 
----------------------------------------  -------  --------  -------- 
 Non-interest income 
 Reported                                     (i)       297       267 
 Adjust for transformation related 
  net loss / (gain) on sale of property                 (3)         7 
 Adjusted                                    (ii)       294       274 
----------------------------------------  -------  --------  -------- 
 
 Operating expenses before credit 
  impairment (charges) / write-backs, 
  provisions and charges 
 Reported                                   (iii)   (1,232)   (1,186) 
 Adjust for transformation                               65        83 
 Adjusted                                    (iv)   (1,167)   (1,103) 
----------------------------------------  -------  --------  -------- 
 
 Provisions for other liabilities 
  and charges 
 Reported                                             (148)     (118) 
 Adjust for transformation                               35        11 
 Adjusted                                             (113)     (107) 
-------------------------------------------------  --------  -------- 
 
 Profit before tax 
 Reported                                             1,173       993 
 Adjust for transformation                               97       101 
 Adjusted                                             1,270     1,094 
-------------------------------------------------  --------  -------- 
 

Prior period adjustment: In Q1-23 we removed the operating lease depreciation adjustment to non-interest income and operating expenses to align to Banco Santander's presentation. Prior periods were restated, there was no impact on adjusted profit. In H1-22 adjusted non-interest income and adjusted operating expenses increased by GBP42m and the adjusted CIR increased by 1p.p. to 46%.

Net loss / (gain) on sale of property: previously named 'net gain on sale of London head office and branch properties', now also includes subsequent sale of property under our transformation programme.

Transformation costs and charges: relate to a multi-year project to deliver on our strategic priorities and enhance efficiency in order for us to better serve our customers and meet our medium-term targets.

Adjusted CIR

Calculated as adjusted total operating expenses before credit impairment (charges) / write-backs, provisions and charges as a percentage of the total of net interest income and adjusted non-interest income. We consider this metric useful for management and investors as an efficiency measure to capture the amount spent to generate income, as we invest in our multi-year transformation programme.

 
             Ref.                               H1-23   H1-22 
             (iii) divided by the sum of (i) 
 CIR          + net interest income               46%     49% 
 Adjusted    (iv) divided by the sum of (ii) 
  CIR         + net interest income               44%     46% 
 
   b)    Adjusted RoTE 

Calculated as adjusted profit after tax attributable to equity holders of the parent, divided by average shareholders' equity less non-controlling interests, other equity instruments and average goodwill and other intangible assets. We consider this adjusted measure useful for management and investors as a measure of income generation on shareholder investment, as we focus on improving returns through our multi-year transformation programme.

 
                                       H1-23           Adjust for   As adjusted 
                                                   transformation 
                                        GBPm                 GBPm          GBPm 
 Profit after tax                        858                   71           929 
 Annualised profit after tax           1,730                              1,872 
 Phasing adjustments                    (33)                               (91) 
 Profit / adjusted profit due 
  to equity holders of the parent 
  (A)                                  1,697                              1,781 
----------------------------------  --------  -------------------  ------------ 
 
                                       H1-23   Equity adjustments   As adjusted 
                                        GBPm                 GBPm          GBPm 
 Average shareholders' equity         14,812 
 Less average Additional Tier 
  1 (AT1) securities                 (2,196) 
 Average ordinary shareholders' 
  equity (B)                          12,616 
 Average goodwill and intangible 
  assets                             (1,550) 
----------------------------------  --------  -------------------  ------------ 
 Average tangible equity (C)          11,066                  223        11,289 
----------------------------------  --------  -------------------  ------------ 
 Return on ordinary shareholders'      13.5%                                  - 
  equity (A/B) 
 RoTE (A/C)                            15.3%                              15.8% 
 
 
                                        2022           Adjust for   As adjusted 
                                                   transformation 
                                        GBPm                 GBPm          GBPm 
 Profit after tax                      1,423                  254         1,677 
 Less non-controlling interests 
  of annual profit                      (17)                               (17) 
 Profit / adjusted profit due 
  to equity holders of the parent 
  (A)                                  1,406                              1,660 
----------------------------------  --------  -------------------  ------------ 
 
                                        2022   Equity adjustments   As adjusted 
                                        GBPm                 GBPm          GBPm 
 Average shareholders' equity         15,545 
 Less average Additional Tier 
  1 (AT1) securities                 (2,194) 
 Less average non-controlling 
  interests                            (118) 
 Average ordinary shareholders' 
  equity (B)                          13,233 
 Average goodwill and intangible 
  assets                             (1,548) 
----------------------------------  --------  -------------------  ------------ 
 Average tangible equity (C)          11,685                   63        11,748 
----------------------------------  --------  -------------------  ------------ 
 Return on ordinary shareholders'      10.6%                                  - 
  equity (A/B) 
 RoTE (A/C)                            12.0%                              14.1% 
 

Adjustment for transformation

Details of these items are outlined in section a) of Appendix 1, with a total impact on profit before tax of GBP97m. The impact of these items on the taxation charge was GBP26m and on profit after tax was GBP71m. Tax is calculated at the standard rate of corporation tax including the bank surcharge, except for items such as conduct provisions which are not tax deductible.

Equity adjustments

These adjustments are made to reflect the impact of adjustments to profit on average tangible equity.

   c)     Other non-IFRS measures and their calculations 
 
--        Banking NIM : Annualised net interest income divided by average 
           customer loans for the period. 
           (H1-23 : GBP215,299m; H1-22: GBP213,881m) . 
--        Cost of risk: Credit impairment (charges) divided by write-backs 
           for the 12-month period as a percentage of average customer loans 
           for the last 12 months. (H1-23 : GBP217,241m; H1-22: GBP211,748m) 
           . 
--  Cost-to-income ratio: Total operating expenses before credit impairment 
     (charges) divided by write-backs, provisions and charges as a percentage 
     of the total of net interest income and non-interest income. 
--        RoTE: Profit after tax attributable to equity holders of the parent, 
           divided by average shareholders' equity less non-controlling interests, 
           other equity instruments and average goodwill and other intangible 
           assets. 
--        Non-interest income: Net fee and commission income plus other operating 
           income. 
--  Stage 3 ratio: The sum of Stage 3 drawn and Stage 3 undrawn assets 
     divided by the sum of total drawn assets and Stage 3 undrawn assets. 
 
 
 Appendix 2 - Additional information 
                                                 30.06.23     31.12.22 
 
  Mortgage metrics 
--------------------------------------------  -----------  ----------- 
 Stock average LTV(1)                                 51%          50% 
 New business average LTV(1)                          65%          69% 
 London lending new business average LTV(1)           63%          66% 
 BTL proportion of loan book                           9%           9% 
 Fixed rate proportion of loan book                   89%          89% 
 Variable rate proportion of loan book                 7%           7% 
 SVR proportion of loan book                           3%           3% 
 FoR proportion of loan book                           1%           1% 
 Proportion of customers with a maturing 
  mortgage retained(2)                                79%          81% 
 Average loan size (stock)                        GBP185k      GBP184k 
 Average loan size (new business)                 GBP225k      GBP237k 
--------------------------------------------  -----------  ----------- 
 
 
 Customer loans by segment                               30.06.23   31.12.22 
                                                            GBPbn      GBPbn 
------------------------------------------------------  ---------  --------- 
 Retail Banking                                             185.9      194.6 
     - Mortgages                                            178.7      187.1 
     - Other (Business Banking and unsecured lending)         7.2        7.5 
 Consumer Finance                                             5.3        5.4 
 Corporate & Commercial Banking                              18.4       18.5 
 Corporate Centre                                             1.2        1.2 
------------------------------------------------------  ---------  --------- 
 Total                                                      210.8      219.7 
------------------------------------------------------  ---------  --------- 
 

Interest rate risk

 
 NII sensitivity(3)    H1-23    2022 
                        GBPm    GBPm 
 +100bps                 211     238 
 -100bps               (215)   (194) 
--------------------  ------  ------ 
 

Well positioned in a rising interest rate environment

 
--        The table above shows how our net interest income would be affected 
           by a 100bps parallel shift (both up and down) applied instantaneously 
           to the yield curve. Sensitivity to parallel shifts represents the 
           amount of risk in a way that we think is both simple and scalable. 
1.  Balance weighted LTV. 
2.  Applied to mortgages four months post maturity and is calculated 
     as a 12-month average of retention rates to Mar-23 and Dec-22 respectively. 
3.  Based on modelling assumptions of repricing behaviour. 
 

List of abbreviations

 
 ACS               Annual Cyclical Scenario 
 APM               Alternative Performance Measure 
 AT1               Additional Tier 1 
 BBLS              Bounce Back Loan Scheme 
 Banco Santander   Banco Santander S.A. 
 Banking NIM       Banking Net Interest Margin 
 BTL               Buy-To-Let 
 CCB               Corporate & Commercial Banking 
 CET1              Common Equity Tier 1 
 CIB               Corporate & Investment Banking 
 CIR               Cost-To-Income Ratio 
 CRE               Commercial Real Estate 
 ECL               Expected Credit Losses 
 ESMA              European Securities and Markets Authority 
 EU                European Union 
 FoR               Follow on Rate 
 FCA               Financial Conduct Authority 
 FSCS              Financial Services Compensation Scheme 
 GDP               Gross Domestic Product 
 HPI               House Price Index 
 IFRS              International Financial Reporting Standards 
 JAs               Judgemental Adjustments 
 LCR               Liquidity Coverage Ratio 
 LDR               Loan-to-deposit Ratio 
 LTV               Loan-To-Value 
 n.m.              Not meaningful 
 MDA               Maximum Distributable Amount 
 MREL              Minimum Requirement for own funds and 
                    Eligible Liabilities 
 NPS               Net Promoter Score 
 PRA               Prudential Regulation Authority 
 QMS               Quarterly Management Statement 
 RFB               Ring-Fenced Bank (Santander UK plc) 
 RoTE              Return on Tangible Equity 
 RWA               Risk-Weighted Assets 
 Santander         Santander UK Group Holdings plc 
  UK 
 SLB               Santander London Branch 
 SVR               Standard Variable Rate 
 TFSME             Term Funding Scheme with additional 
                    incentives for SMEs 
 UK                United Kingdom 
 UPL               Unsecured personal loans 
 

Retail NPS: Our customer experience research was subject to independent third party review. We measured the main banking NPS of 15,588 consumers on a six month basis using a 11-point scale (%Top 2 - %Bottom 7). The reported data is based on the six months ending 30 June 2023, and the competitor set included in the ranking analysis is Barclays, Halifax, HSBC, Lloyds Bank, Nationwide, NatWest Group and TSB. RBS was amalgamated into NatWest Group from January 2023 resulting in a reduced number of competitors from 9 to 8 (including Santander).

June 2023: NPS ranked 5(th) for Retail, we note a margin of error which impacts those from 3(rd) to 7(th) and makes their rank statistically equivalent.

December 2022: NPS ranked 6(th) for Retail, we note a margin of error which impacts those from 4(th) to 6(th) and makes their rank statistically equivalent.

Business & Corporate NPS: Business and corporate NPS is measured by the MarketVue Business Banking from Savanta. This is an ongoing telephone based survey designed to monitor usage and attitude of UK businesses towards banks. 14,500 structured telephone interviews are conducted each year among businesses of all sizes from new start-ups to large corporates. The data is based upon 8,673 interviews made in twelve months ended 23 June 2023 with businesses turning over from GBP0 - GBP500m per annum and are weighted by region and turnover to be representative of businesses in Great Britain. NPS recommendation score is based on an 11-point scale (%Top 2 - %Bottom 7).

The competitor set included in this analysis is Barclays, RBS, HSBC, Lloyds Bank and NatWest.

June 2023: NPS ranked 1(st) for Business & Corporate.

December 2022: NPS ranked 1(st) for Business & Corporate.

Additional information about Santander UK and Banco Santander

Santander UK is a financial services provider in the UK that offers a wide range of personal and commercial financial products and services. At 30 June 2023, the bank had around 19,400 employees and serves around 14 million active customers, 7 million digital customers via a nationwide 445 branch network, telephone, mobile and online banking. Santander UK is subject to the full supervision of the FCA and the PRA in the UK. Santander UK plc customers' eligible deposits are protected by the FSCS in the UK.

Banco Santander (SAN SM, STD US, BNC LN) is a leading retail and commercial bank, founded in 1857 and headquartered in Spain and is one of the largest banks in the world by market capitalization. Its primary segments are Europe, North America, South America and Digital Consumer Bank, backed by its secondary segments: Santander Corporate & Investment Banking (Santander CIB), Wealth Management & Insurance (WM&I) and PagoNxt. Its purpose is to help people and businesses prosper in a simple, personal and fair way. Banco Santander is building a more responsible bank and has made a number of commitments to support this objective, including raising over EUR120 billion in green financing between 2019 and 2025, as well as financially empowering more than 10 million people over the same period.

At 31 March 2023, Banco Santander had more than 1.2 trillion euros in total funds, 161 million customers, of which 27 million are loyal and 52 million are digital, 9,000 branches and over 210,000 employees.

Banco Santander has a standard listing of its ordinary shares on the London Stock Exchange and Santander UK plc has preference shares listed on the London Stock Exchange.

None of the websites referred to in this Quarterly Management Statement, including where a link is provided, nor any of the information contained on such websites is incorporated by reference in this Quarterly Management Statement.

Disclaimer

Santander UK Group Holdings plc (Santander UK), Santander UK plc and Banco Santander caution that this announcement may contain forward-looking statements. Such forward-looking statements are found in various places throughout this announcement. Words such as "believes", "anticipates", "expects", "intends", "aims" and "plans" and other similar expressions are intended to identify forward-looking statements, but they are not the exclusive means of identifying such statements. Forward-looking statements include, without limitation, statements concerning our future business development and economic performance. These forward-looking statements are based on management's current expectations, estimates and projections and Santander UK, Santander UK plc and Banco Santander caution that these statements are not guarantees of future performance. We also caution readers that a number of important factors could cause actual results to differ materially from the plans, objectives, expectations, estimates and intentions expressed in such forward-looking statements. We have identified certain of these factors in the forward-looking statements on page 271 of the Santander UK Group Holdings plc 2022 Annual Report. Investors and others should carefully consider the foregoing factors and other uncertainties and events. Undue reliance should not be placed on forward-looking statements when making decisions with respect to Santander UK, Santander UK plc, Banco Santander and/or their securities. Such forward-looking statements speak only as of the date on which they are made, and we do not undertake any obligation to update or revise any of them, whether as a result of new information, future events or otherwise. Statements as to historical performance, historical share price or financial accretion are not intended to mean that future performance, future share price or future earnings for any period will necessarily match or exceed those of any prior quarter.

Santander UK is a frequent issuer in the debt capital markets and regularly meets with investors via formal roadshows and other ad hoc meetings. In line with Santander UK's usual practice, over the coming quarter it expects to meet with investors globally to discuss this Quarterly Management Statement, the results contained herein and other matters relating to Santander UK.

Nothing in this announcement constitutes or should be construed as constituting a profit forecast.

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