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95VC Sant Uk Grp 45a

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Santander UK Group Holdings PLC Quarterly Management Statement - Q1 2023 (2898X)

25/04/2023 7:15am

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RNS Number : 2898X

Santander UK Group Holdings PLC

25 April 2023

The information contained in this report is unaudited and does not comprise statutory accounts within the meaning of section 434 of the Companies Act 2006 ('the Act'). The statutory accounts for the year ended 31 December 2022 have been filed with the Registrar of Companies. The report of the auditor on those statutory accounts was unqualified, did not draw attention to any matters by way of emphasis and did not contain a statement under section 498(2) or (3) of the Act.

This report provides a summary of the unaudited business and financial trends for the three months ended 31 March 2023 for Santander UK Group Holdings plc and its subsidiaries (Santander UK), including its principal subsidiary Santander UK plc. The unaudited business and financial trends in this statement only pertain to Santander UK on a statutory basis (the statutory perimeter). Unless otherwise stated, references to results in previous periods and other general statements regarding past performance refer to the business results for the same period in 2022.

This report contains non-IFRS financial measures that are reviewed by management in order to measure our overall performance. These are financial measures which management believe provide useful information to investors regarding our results and are outlined as Alternative Performance Measures in Appendix 1. These measures are not a substitute for IFRS measures. Appendix 2 contains supplementary consolidated information for Santander UK plc, our principal ring-fenced bank. A list of abbreviations is included at the end of this report and a glossary of terms is available at:

https://www.santander.co.uk/about-santander/investor-relations/glossary

Santander UK Group Holdings plc

Quarterly Management Statement

for the three months ended 31 March 2023

 
 Paul Sharratt           Head of Investor Relations         ir@santander.co.uk 
 Stewart Todd            Head of External Affairs           mediarelations@santander.co.uk 
 For more information:   See Investor Update presentation   www.santander.co.uk 
 

Mike Regnier, Chief Executive Officer, commented:

"We have delivered a good set of results against a backdrop of turbulence in the global financial sector and ongoing challenges for the UK economy. We agree with the Bank of England that the regulatory regime means that UK banks are well-positioned to navigate such difficulties. Thanks to our measured and prudent approach to risk, we retain a resilient balance sheet and strong funding and liquidity.

"We have remained focused on providing real value for new and existing customers. Following rises in the base rate, we have seen the most competitive ISA period for several years and a further slowdown in the mortgage market. In this environment we continue to offer market-leading savings products and a broad range of mortgages.

"The economic outlook for 2023 remains uncertain with inflation predicted to remain above the 2% target meaning many households and businesses will continue to face difficult decisions in the months ahead. Providing the support they need across all our channels remains the priority for everyone at Santander UK."

Q1-23 financial and business highlights

Continued support for our customers

 
--  Proactively contacted 2.5m customers, helping them to navigate the 
     ongoing challenges in the current environment. 
--  Helped 14% more customers in the first two months of the year, with 
     increased capacity in our financial support team. 
--  Doubled the number of customers using our innovative Santander Navigator 
     platform to help them grow their business internationally. 
--  NPS ranked 5(th) for Retail and 1(st) for Business & Corporate. 
     Customer service is integral to our strategy and remains a key area 
     of focus(1) . 
 

Profit before tax of GBP547m (Q1-22: GBP495m) with higher income partially offset by higher costs, credit impairment charges and provisions

 
--  Banking NIM(2) up 20bps to 2.21% (Q1-22: 2.01%), largely reflecting 
     base rate increases. 
--  CIR improved to 47% (Q1-22: 49%) as increased net interest income 
     more than offset cost inflation. Adj. CIR(2) of 45% (Q1-22: 47%). 
--  In Q1-23, we invested GBP56m in our transformation (Q1-22: GBP39m). 
     Ongoing savings from this programme helped mitigate inflation. 
--  Credit impairment charges GBP9m up due to weaker UK economic environment. 
     Cost of risk(2) of 15bps stable from Q4-22 (Q1-22: -9bps). 
--  Profit before tax up 11%, RoTE of 14.4% (2022: 12.0%). Adjusted 
     profit(2) before tax up 13%, adjusted RoTE (2) of 15.0% (2022: 14.1%). 
 

Customer loans and deposits reduced following market trends and disciplined pricing actions

 
      --        The mortgage market trends we saw at the end of 2022 have continued 
                 into 2023 with applications down 37%(3) . 
      --        Competition for deposits has increased and funding costs have risen 
                 notably over the last six months. 
      --        Mortgage balances reduced by GBP4.1bn and customer deposits reduced 
                 by GBP5.1bn keeping our LDR broadly stable. 
                 Compared to last year both loans and deposits are up by GBP1.8bn 
                 and GBP0.7bn respectively. 
 

Strong liquidity, funding and capital with prudent balance sheet management

 
--  Strong LCR of 164% (2022: 163%) with liquidity pool of GBP49.6bn 
     (2022: GBP49.0bn), 89% cash and central bank reserves (2022: 91%). 
--  Customer deposits predominantly retail with low average balances, 
     84% of these are covered by depositor guarantee scheme (FSCS). 
--  85% of lending is prime UK retail mortgages with an average LTV 
     of 51% (2022: 50%). Unsecured retail constitutes 3% of lending. 
--  Corporate customers are diversified across operating sectors. Stable 
     CRE portfolio: 2% of customer loans and with 46% average LTV. 
--  Resilient asset quality with low arrears across all portfolios, 
     Stage 3 ratio of 1.32% (2022: 1.24%). 
--  CET1 capital ratio of 15.4% (2022: 15.2%) and UK leverage ratio 
     of 5.2% (2022: 5.2%), well above regulatory requirements. 
 

Looking ahead

 
--  The outlook remains uncertain, inflation is likely to reduce consumer 
     spending further and we expect house prices to fall back to 2021 
     levels. 
--  We expect the LDR to trend lower in 2023 and Banking NIM (2) to 
     be higher than 2022 reflecting base rate increases and disciplined 
     pricing actions. 
--  Going forward we expect inflationary pressures to be partially offset 
     by savings from the transformation programme. 
--  The challenges faced by households and businesses are expected to 
     continue through 2023. 
 
 
1.  See Appendix for more on NPS including note on change in the peer 
     set for Retail. Business & Corporate NPS is Dec-22, latest available. 
2.  Non-IFRS measure. See Appendix 1 for details and a reconciliation 
     of adjusted metrics to the nearest IFRS measure. 
3.  Mortgage market applications year-on-year, source Bank of England. 
 
 
 Summarised consolidated income statement 
  Q1-23 vs Q1-22                                                   Adjusted(2) 
----------------------------------------------------------- 
                                     Q1-23   Q1-22   Change   Q1-23   Q1-22   Change 
                                      GBPm    GBPm        %    GBPm    GBPm        % 
----------------------------------  ------  ------  -------  ------  ------  ------- 
 Net interest income                 1,184   1,053       12   1,184   1,053       12 
 Non-interest income(1)                124     122        2     121     125      (3) 
 Total operating income              1,308   1,175       11   1,305   1,178       11 
 Operating expenses before 
  credit impairment (charges) 
  / write-backs, provisions 
  and charges                        (614)   (581)        6   (583)   (548)        6 
 Credit impairment (charges) 
  / write-backs                       (61)    (52)       17    (61)    (52)       17 
 Provisions for other liabilities 
  and charges                         (86)    (47)       83    (58)    (44)       32 
----------------------------------  ------  ------ 
 Profit before tax                     547     495       11     603     534       13 
                                                             ------  ------ 
 Tax on profit                       (145)   (105)       38 
 Profit after tax                      402     390        3 
----------------------------------  ------  ------  ------- 
 Banking NIM(2)                      2.21%   2.01%    20bps 
 CIR                                   47%     49%     -2pp     45%     47%     -2pp 
 

Profit before tax up 11%

 
--              Total operating income up 11% largely due to the impact of higher 
                 base rate, increasing net interest income and Banking NIM(2) . 
      --        Operating expenses(3) up 6% largely due to inflation, partially 
                 offset by savings from the transformation programme. 
      --        Credit impairment charges up 17% driven by the deterioration in 
                 the economic environment from a year ago with cost of risk of 15bps, 
                 unchanged from Q4-22 (Q1-22: -9bps). 
      --        Provisions for other liabilities and charges up 83%, largely due 
                 to fraud redress of GBP30m related to the rise in scams (Q1-22: 
                 GBP26m) and higher transformation charges. 
      --        Tax on profit from continuing operations increased to GBP145m as 
                 a result of both higher profits and an increase in underlying tax 
                 rates overall for the period. 2022 was also impacted favourably 
                 by a legislative reduction in the bank surcharge rate in that period 
                 to be effective from 1 April 2023 resulting in a remeasurement of 
                 deferred tax balances at this new rate. 
 

Adjusted profit before tax up 13%: adjustments for transformation and property(2)

 
--        Adjusted non-interest income(2) down 3%, a decrease of GBP4m. 
--        Adjusted operating expenses (2,3) up 6% due to inflationary pressures. 
--  Adjusted provisions for other liabilities and charges (2) up 32%, 
     an increase of GBP14m largely due to fraud charges. 
 
 
 Summarised balance sheet        31.03.23   31.12.22 
                                    GBPbn      GBPbn 
------------------------------  ---------  --------- 
 Customer loans                     215.5      219.7 
 Other assets(4)                     75.6       72.5 
 Total assets                       291.1      292.2 
------------------------------  ---------  --------- 
 
 Customer deposits                  191.4      196.5 
 Total wholesale funding             64.3       63.0 
 Other liabilities                   20.0       18.0 
------------------------------  ---------  --------- 
 Total liabilities                  275.7      277.5 
 Shareholders' equity                15.4       14.7 
 Total liabilities and equity       291.1      292.2 
------------------------------  ---------  --------- 
 
 
1.  Comprises 'Net fee and commission income' and 'Other operating income'. 
 2.  Non-IFRS measure. See Appendix 1 for details and a reconciliation 
      of adjusted metrics to the nearest IFRS measure. 
 3.  Operating expenses before credit impairment (charges) / write-backs, 
      provisions and charges. 
 4.  31 March 2023 and 31 December 2022 includes GBP49m of property assets 
      classified as held for sale. 
  Customer deposits by segment       31.03.23   31.12.22 
                                        GBPbn      GBPbn 
 ---------------------------------  ---------  --------- 
  Retail Banking                        156.6      161.8 
      - Current accounts                 74.0       76.6 
      - Savings accounts                 65.4       67.0 
      - Business banking accounts        11.4       12.2 
      - Other retail products             5.8        6.0 
  Corporate & Commercial Banking         24.5       24.8 
  Corporate Centre                       10.3        9.9 
  Total                                 191.4      196.5 
 ---------------------------------  ---------  --------- 
 

Prudent approach to risk evident across product portfolios

 
      --        Mortgages: average stock LTV of 51% (2022: 50%) and average new 
                 loan size of GBP230k (2022: GBP237k). 
      --        Credit cards: 56% (2022: 55%) of customers repay full balance each 
                 month. 
      --        UPL: Average customer balances GBP6k (2022: GBP6k). 
      --        Business Banking: includes GBP2.2bn (2022: GBP2.4bn) of BBLS with 
                 100% Government guarantee. 
      --        Consumer Finance: 85% (2022: 84%) of lending is collateralised on 
                 the vehicle. 
 
 
 Arrears over 90     31 March 2023   31 December 2022 
  days past due 
                                 %                  % 
------------------  --------------  ----------------- 
 Mortgages                    0.64               0.62 
 Credit cards                 0.53               0.49 
 UPL                          0.64               0.61 
 Overdrafts                   2.36               2.24 
 Business Banking             3.19               3.47 
 Consumer Finance             0.39               0.44 
------------------  --------------  ----------------- 
 

Q1-23 ECL provision increased by GBP22m to GBP1,029m (Dec-22: GBP1,007m)

 
--        Modest increases in Retail Banking and further impacts of the single 
           name cases that emerged in CCB in Q4-22. 
      --  3-month gross write-off utilisation of GBP42m (12-month 2022: GBP157m). 
 
 
 Credit Performance                31 March 2023                 31 December 2022 
                          ------------------------------  ------------------------------ 
                                   Stage   Stage   Stage           Stage   Stage   Stage 
                           Total       1       2    3(1)   Total       1       2    3(1) 
 Customer loans            GBPbn       %       %       %   GBPbn       %       %       % 
------------------------  ------  ------  ------  ------  ------  ------  ------  ------ 
 Retail Banking            190.3    91.3     7.6    1.14   194.6    91.5     7.4    1.08 
   - Mortgages             183.0    91.6     7.4    1.04   187.1    91.8     7.3    0.99 
   - Credit cards            2.5    85.2    13.3    2.61     2.5    85.7    12.9    2.53 
   - UPL                     2.0    87.0    11.9    1.11     2.0    87.3    11.7    1.07 
   - Overdrafts              0.5    32.7    61.8    6.25     0.5    33.5    61.0    5.93 
   - Business Banking        2.3    88.2     5.5    6.35     2.5    88.3     5.3    6.55 
 Consumer Finance            5.4    92.9     6.6    0.49     5.4    93.0     6.5    0.54 
 Corporate & Commercial 
  Banking                   18.6    77.3    19.5    3.41    18.5    78.3    18.8    3.08 
 Corporate Centre            1.2    99.7     0.2    0.10     1.2    99.6     0.3    0.10 
------------------------ 
 Total                     215.5    90.2     8.6    1.32   219.7    90.4     8.4    1.24 
------------------------  ------  ------  ------  ------  ------  ------  ------  ------ 
 
 
 1.   Stage 3 ratio is the sum of Stage 3 drawn and Stage 3 undrawn assets 
       (GBP0.1bn) divided by the sum of total drawn assets and Stage 3 
       undrawn assets. 
 

Updated economic scenarios, with scenario weights unchanged in the quarter

 
--  The economic outlook for 2023 remains uncertain. Inflation is forecast 
     to be above the 2% target rate for 2023 putting further pressure 
     on real disposable income. We expect house prices to decrease by 
     10% in 2023, falling back to 2021 levels. 
--  The stubborn inflation scenario is based on higher inflation which 
     is persistently above the Bank of England target. This results in 
     base rate peaking at 6%, further adding to the cost of living crisis 
     and reducing consumer demand. 
--  The other downside scenarios capture a range of risks, including 
     continuing weaker investment reflecting the unstable environment; 
     a larger negative impact from the EU trade deal and a continuing 
     and significant mismatch between job vacancies and skills, as well 
     as a smaller labour force. 
 
 
 Economic scenarios             Upside    Base   Downside   Downside     Stubborn   Weighted 
  31-Mar-23                          1    case          1          2    Inflation 
                                     %       %          %          %            % 
-----------------------------  -------  ------  ---------  ---------  ----------- 
 GDP 
  (calendar 
  year annual 
  growth rate)           2022      4.0     4.0        4.0        4.0          4.0        4.0 
                         2023     -0.3    -0.7       -1.0       -4.8         -1.6       -1.3 
                         2024      1.7     0.9        0.1        0.1         -1.6        0.2 
                         2025      2.4     1.6        0.5        0.5          0.1        1.1 
                         2026      2.4     1.5        0.3        0.8          0.6        1.1 
                      Peak to 
                    trough(1)     -0.5    -0.9       -1.5       -5.2         -3.3       -1.9 
 Base rate 
  (At 31 
  December)              2022     3.50    3.50       3.50       3.50         3.50       3.50 
                         2023     3.50    4.25       4.75       3.50         6.00       4.56 
                         2024     3.00    3.50       4.25       2.75         5.50       3.91 
                         2025     2.50    2.75       3.25       2.75         3.50       2.96 
                         2026     2.25    2.50       2.75       2.50         3.00       2.63 
                    5 yr Peak     4.25    4.25       4.75       4.25         6.00       4.68 
 HPI 
  (Q4 annual 
  growth rate)           2022      4.9     4.9        4.9        4.9          4.9        4.9 
--------------- 
                         2023     -8.9   -10.0       -8.6      -12.5         -9.0       -9.8 
 
                         2024      0.1     0.0       -6.3      -11.1         -8.2       -3.7 
                         2025      5.0     2.0       -2.7       -4.2         -2.2        0.0 
                         2026      5.8     3.0       -0.1        1.5          1.6        2.2 
                      Peak to 
                       trough    -13.3   -12.9      -19.0      -27.5        -20.3      -16.8 
 ----------------------------  -------  ------  ---------  ---------  -----------  --------- 
 Unemployment 
  (At 31 
  December)              2022      3.7     3.7        3.7        3.7          3.7        3.7 
--------------- 
                         2023      4.4     4.6        4.7        7.6          5.0        5.0 
 
                         2024      4.0     4.9        5.0        8.2          5.9        5.4 
                         2025      3.8     4.5        5.4        7.6          6.3        5.3 
                         2026      3.6     4.3        5.8        7.0          6.5        5.2 
                     5yr Peak      4.4     4.9        5.8        8.5          6.5        5.7 
 ----------------------------  -------  ------  ---------  ---------  -----------  --------- 
 
 Weighting:                         5%     50%        15%        10%          20%       100% 
 
 
 ECL 31-Mar-23             Upside    Base   Downside   Downside     Stubborn   Weighted 
                                1    case          1          2    Inflation 
   (100% weight to           GBPm    GBPm       GBPm       GBPm         GBPm       GBPm 
   each scenario) 
------------------------  -------  ------  ---------  ---------  ----------- 
 Retail Banking               502     518        565        768          633        552 
 Consumer Finance              70      71         69         73           73         71 
 Corporate & Commercial 
  Banking                     369     381        412        484          446        406 
 Corporate Centre               -       -          -          -            -          - 
------------------------  -------  ------  ---------  ---------  -----------  --------- 
 Total                        941     970      1,046      1,325        1,152      1,029 
------------------------  -------  ------  ---------  ---------  -----------  --------- 
 
 
 1.   Peak is taken from GDP data at Q2-22. 
 

Treasury

Highly liquid balance sheet

 
      --  Strong LCR of 164%, (Dec-22: 163%), with GBP19.3bn LCR eligible 
           liquid assets surplus to minimum requirement. 
      --  LCR eligible liquidity pool of GBP49.6bn (Dec-22: GBP49.0bn), includes 
           GBP44.1bn cash and central bank reserves (Dec-22: GBP44.5bn). Remaining 
           assets predominantly Sterling and USD denominated government bonds 
           and covered bonds. 
      --  Term duration in the LCR eligible liquidity pool is hedged with 
           swaps to offset mark to market movements from interest rate changes. 
 

Strong and diversified funding

 
      --  LDR broadly stable with lower customer lending and deposits after 
           pricing actions in Q4-22 to optimise the customer balance sheet. 
      --  Term funding stock of GBP58.3bn across well-established covered 
           bond, RMBS, senior unsecured and SEC registered issuance programs. 
      --  As a contingency in 2021 we took all TFSME available and began repayments 
           in 2022. At end Mar-23, TFSME outstanding was GBP25.0bn with GBP21.1bn 
           due for repayment by 2025 and the remaining GBP3.9bn due for repayment 
           between 2027 and 2031. 
      --  In Q1-23 we issued cGBP3.3bn Sterling equivalent medium term funding, 
           including cGBP1bn of MREL issuance and cGBP2.3bn of other secured 
           issuance from Santander UK plc. We also issued GBP300m of 10 year 
           Tier 2 (non-call 5 year) which was bought by Banco Santander. 
      --  We expect to issue GBP1.5bn to GBP2.5bn of MREL in 2023. 
 

Capital ratios well above regulatory requirements

 
      --  The CET1 capital ratio increased 20bps to 15.4%. This was largely 
           due to higher profit. We remain strongly capitalised with significant 
           headroom to minimum requirements and MDA. 
      --        The UK leverage ratio remained stable at 5.2%. UK leverage exposure 
                 remained broadly stable at GBP249.1bn (2022: GBP248.6bn). 
      --  Total capital ratio remained broadly stable at 20.5% (2022: 20.4%). 
 
 
 Key metrics                                31 March 2023             31 December 
                                                                          2022 
                                           GBPbn           %        GBPbn          % 
---------------------------------------  -------  ----------      -------  --------- 
 LCR                                        49.6         164         49.0        163 
 CET1 capital                               11.0        15.4         10.8       15.2 
 Total qualifying regulatory capital        14.6        20.5         14.5       20.4 
 UK leverage                                13.2         5.2         13.0        5.2 
 
   RWA                                      71.3           -         71.2          - 
 Loan to deposit ratio                         -         114            -        113 
 Total wholesale funding and AT1            66.5           -         65.2          - 
 - term funding                             58.3           -         57.8          - 
 - TFSME                                    25.0           -         25.0          - 
 - with a residual maturity of 
  less than one year                        12.2           -         11.0          - 
---------------------------------------  -------  ----------      -------  --------- 
 
  Summarised changes to CET1 capital 
   ratio 
  Retained earnings                                                          +0.21pp 
  Pension                                                                    -0.05pp 
  RWA                                                                        -0.03pp 
 --------------------------------------  -------  -----------------------  --------- 
 
 
 
 CET1 capital ratio MDA trigger                                    Minimum 
  (headroom 4.2%)                                                        % 
----------------------------------  -------------------------------------- 
 Pillar 1                                                              4.5 
 Pillar 2A                                                             3.2 
 Capital conservation buffer                                           2.5 
 Countercyclical capital 
  buffer                                                               1.0 
------------------------------  ------------------------------------------ 
 Current MDA trigger                                                  11.2 
------------------------------  ------------------------------------------ 
 
 

Appendix 1 - Alternative Performance Measures

In addition to the financial information prepared under IFRS, this Quarterly Management Statement contains non-IFRS financial measures that constitute APMs, as defined in ESMA guidelines. The financial measures contained in this report that qualify as APMs have been calculated using the financial information of the Santander UK group but are not defined or detailed in the applicable financial information framework or under IFRS.

We use these APMs when planning, monitoring, and evaluating our performance. We consider these APMs to be useful metrics for management and investors to facilitate operating performance comparisons from period to period. Whilst we believe that these APMs are useful in evaluating our business, this information should be considered as supplemental in nature and is not meant as a substitute for IFRS measures.

In Q1-23, we removed the adjustment for operating lease depreciation in the adjusted profit metrics which also impacted adjusted CIR. Prior periods have been amended accordingly.

   a)     Adjusted profit metrics 

As shown in the table below, profit before tax is adjusted for items management believe to be significant. We adjust for these to facilitate operating performance comparisons from period to period.

 
                                             Ref.   Q1-23   Q1-22 
                                                     GBPm    GBPm 
----------------------------------------  -------  ------  ------ 
 Non-interest income 
 Reported                                     (i)     124     122 
 Adjust for transformation related 
  net loss / (gain) on sale of property               (3)       3 
 Adjusted                                    (ii)     121     125 
----------------------------------------  -------  ------  ------ 
 
 Operating expenses before credit 
  impairment (charges) / write-backs, 
  provisions and charges 
 Reported                                   (iii)   (614)   (581) 
 Adjust for transformation                             31      33 
 Adjusted                                    (iv)   (583)   (548) 
----------------------------------------  -------  ------  ------ 
 
 Provisions for other liabilities 
  and charges 
 Reported                                            (86)    (47) 
 Adjust for transformation                             28       3 
 Adjusted                                            (58)    (44) 
-------------------------------------------------  ------  ------ 
 
 Profit before tax 
 Reported                                             547     495 
 Specific income, expenses and charges                 56      39 
 Adjusted                                             603     534 
-------------------------------------------------  ------  ------ 
 

Net loss / (gain) on sale of property: previously named 'net gain on sale of London head office and branch properties', now also includes subsequent sale of property under our transformation programme.

Transformation costs and charges: relate to a multi-year project to deliver on our strategic priorities and enhance efficiency in order for us to better serve our customers and meet our medium-term targets.

Adjusted CIR

Calculated as adjusted total operating expenses before credit impairment (charges) / write-backs, provisions and charges as a percentage of the total of net interest income and adjusted non-interest income. We consider this metric useful for management and investors as an efficiency measure to capture the amount spent to generate income, as we invest in our multi-year transformation programme.

 
             Ref.                               Q1-23   Q1-22 
             (iii) divided by the sum of (i) 
 CIR          + net interest income               47%     49% 
 Adjusted    (iv) divided by the sum of (ii) 
  CIR         + net interest income               45%     47% 
 
   b)    Adjusted RoTE 

Calculated as adjusted profit after tax attributable to equity holders of the parent, divided by average shareholders' equity less non-controlling interests, other equity instruments and average goodwill and other intangible assets. We consider this adjusted measure useful for management and investors as a measure of income generation on shareholder investment, as we focus on improving returns through our multi-year transformation programme.

 
                                       Q1-23     Specific income,   As adjusted 
                                                     expenses and 
                                                          charges 
                                        GBPm                 GBPm          GBPm 
 Profit after tax                        402                   40           442 
 Annualised profit after tax           1,630                              1,792 
 Phasing adjustments                                                       (59) 
 Less non-controlling interests            -                                  - 
  of annual profit 
 Profit / adjusted profit due 
  to equity holders of the parent 
  (A)                                  1,630                              1,733 
----------------------------------  --------  -------------------  ------------ 
 
                                       Q1-23   Equity adjustments   As adjusted 
                                        GBPm                 GBPm          GBPm 
 Average shareholders' equity         15,041 
 Less average Additional Tier 
  1 (AT1) securities                 (2,196) 
 Less average non-controlling              - 
  interests 
 Average ordinary shareholders' 
  equity (B)                          12,845 
 Average goodwill and intangible 
  assets                             (1,551) 
----------------------------------  --------  -------------------  ------------ 
 Average tangible equity (C)          11,294                  232        11,526 
----------------------------------  --------  -------------------  ------------ 
 Return on ordinary shareholders'      12.7%                                  - 
  equity (A/B) 
 RoTE (A/C)                            14.4%                              15.0% 
 
 
                                        2022     Specific income,   As adjusted 
                                                     expenses and 
                                                          charges 
                                        GBPm                 GBPm          GBPm 
 Profit after tax                      1,423                  254         1,677 
 Less non-controlling interests 
  of annual profit                      (17)                               (17) 
 Profit / adjusted profit due 
  to equity holders of the parent 
  (A)                                  1,406                              1,660 
----------------------------------  --------  -------------------  ------------ 
 
                                        2022   Equity adjustments   As adjusted 
                                        GBPm                 GBPm          GBPm 
 Average shareholders' equity         15,545 
 Less average Additional Tier 
  1 (AT1) securities                 (2,194) 
 Less average non-controlling 
  interests                            (118) 
 Average ordinary shareholders' 
  equity (B)                          13,233 
 Average goodwill and intangible 
  assets                             (1,548) 
----------------------------------  --------  -------------------  ------------ 
 Average tangible equity (C)          11,685                   63        11,748 
----------------------------------  --------  -------------------  ------------ 
 Return on ordinary shareholders'      10.6%                                  - 
  equity (A/B) 
 RoTE (A/C)                            12.0%                              14.1% 
 

Specific income, expenses, charges

Details of these items are outlined in section a) of Appendix 1, with a total impact on profit before tax of GBP56m. The impact of these items on the taxation charge was GBP16m and on profit after tax was GBP40m. Tax is calculated at the standard rate of corporation tax including the bank surcharge, except for items such as conduct provisions which are not tax deductible.

Equity adjustments

These adjustments are made to reflect the impact of adjustments to profit on average tangible equity.

   c)     Other non-IFRS measures and their calculations 
 
--        Banking NIM: Annualised net interest income divided by average customer 
           loans for the first quarter. 
           (Q1-23: GBP217,569m; Q1-22: GBP212,065m) . 
--        Cost of risk: Credit impairment (charges) / write-backs for the 
           12-month period as a percentage of average customer loans for the 
           last 12 months. (Q1-23: GBP217,874m; Q1-22: GBP210,432m) . 
--  Cost-to-income ratio: Total operating expenses before credit impairment 
     (charges) / write-backs, provisions and charges as a percentage 
     of the total of net interest income and non-interest income. 
--        Non-interest income: Net fee and commission income plus other operating 
           income. 
--  Stage 3 ratio: The sum of Stage 3 drawn and Stage 3 undrawn assets 
     divided by the sum of total drawn assets and Stage 3 undrawn assets. 
 

Appendix 2 - Supplementary consolidated information for Santander UK plc and its controlled entities

Santander UK plc is the principal subsidiary of Santander UK Group Holdings plc.

 
 Summarised consolidated income statement                      Q1-23   Q1-22 
                                                                GBPm    GBPm 
------------------------------------------------------------  ------  ------ 
 Net interest income                                           1,183   1,039 
 Non-interest income (1)                                         111     119 
 Total operating income                                        1,294   1,158 
 Operating expenses before credit impairment (charges) 
  / write-backs, provisions and charges                        (607)   (574) 
 Credit impairment (charges) / write-backs                      (60)    (52) 
 Provisions for other liabilities and charges                   (86)    (47) 
 Total operating credit impairment (charges) / write-backs, 
  provisions and charges                                       (146)    (99) 
------------------------------------------------------------  ------  ------ 
 Profit before tax                                               541     485 
 Tax on profit                                                 (147)   (103) 
------------------------------------------------------------  ------  ------ 
 Profit after tax                                                394     382 
------------------------------------------------------------  ------  ------ 
 
 
 Summarised balance sheet        31.03.23   31.12.22 
                                    GBPbn      GBPbn 
 Total customer loans               211.6      215.7 
 Other assets (2)                    72.2       69.5 
 Total assets                       283.8      285.2 
------------------------------  ---------  --------- 
 
 Total customer deposits            184.6      189.9 
 Wholesale funding                   64.1       62.9 
 Other liabilities                   20.0       18.0 
------------------------------  ---------  --------- 
 Total liabilities                  268.7      270.8 
 Shareholders' equity                15.1       14.4 
------------------------------  ---------  --------- 
 Total liabilities and equity       283.8      285.2 
------------------------------  ---------  --------- 
 
 
 Other information                       31.03.23    31.12.22 
 Total qualifying regulatory capital    GBP14.4bn   GBP14.3bn 
 Risk-weighted assets (RWAs)            GBP70.2bn   GBP70.1bn 
 Total capital ratio                        20.5%       20.4% 
 RFB LCR                                     156%        157% 
 RFB DoLSub LCR                              151%        152% 
 Stage 3 ratio                              1.34%       1.26% 
 ECL provision                          GBP1,027m   GBP1,006m 
-------------------------------------  ----------  ---------- 
 

The information contained in this report is unaudited and does not comprise statutory accounts within the meaning of section 434 of the Companies Act 2006 ('the Act'). The statutory accounts for the year ended 31 December 2022 have been filed with the Registrar of Companies. The report of the auditor on those statutory accounts was unqualified, did not draw attention to any matters by way of emphasis and did not contain a statement under section 498(2) or (3) of the Act.

 
1.   Comprises 'Net fee and commission income' and 'Other operating income'. 
2.   31 March 2023 and 31 December 2022 includes GBP49m of property assets 
      classified as held for sale. 
 Appendix 3 - Additional information 
                                                      31.03.23    31.12.22 
 
  Mortgage metrics 
------------------------------------------  ------------------  ---------- 
 Stock average LTV(1)                                      51%         50% 
 New business average LTV(1)                               66%         69% 
 London lending new business average 
  LTV(1)                                                   64%         66% 
 BTL proportion of loan book                                9%          9% 
 Fixed rate proportion of loan book                        89%         89% 
 Variable rate proportion of loan book                      7%          7% 
 SVR proportion of loan book                                3%          3% 
 FoR proportion of loan book                                1%          1% 
 Proportion of customers with a maturing 
  mortgage retained(2)                                     81%         81% 
 Average loan size (stock)                             GBP185k     GBP184k 
 Average loan size (new business)                      GBP230k     GBP237k 
------------------------------------------  ------------------  ---------- 
 
 
 
 Customer loans by segment                               31.03.23   31.12.22 
                                                            GBPbn      GBPbn 
------------------------------------------------------  ---------  --------- 
 Retail Banking                                             190.3      194.6 
     - Mortgages                                            183.0      187.1 
     - Other (Business Banking and unsecured lending)         7.3        7.5 
 Consumer Finance                                             5.4        5.4 
 Corporate & Commercial Banking                              18.6       18.5 
 Corporate Centre                                             1.2        1.2 
------------------------------------------------------  ---------  --------- 
 Total                                                      215.5      219.7 
------------------------------------------------------  ---------  --------- 
 

Interest rate risk

 
 NII sensitivity(3)    Q1-23    2022 
                        GBPm    GBPm 
 +100bps                 222     238 
 -100bps               (227)   (194) 
--------------------  ------  ------ 
 

Well positioned in a rising interest rate environment

 
--        Our structural hedge position decreased, with c.GBP104bn at Mar-23 
           (Dec-22: c.GBP108bn), and duration of c.2.4 years (Dec-22: c.2.5 
           years). 
--        The table above shows how our net interest income would be affected 
           by a 100bps parallel shift (both up and down) applied instantaneously 
           to the yield curve. Sensitivity to parallel shifts represents the 
           amount of risk in a way that we think is both simple and scalable. 
1.  Balance weighted LTV. 
2.  Applied to mortgages four months post maturity and is calculated 
     as a 12-month average of retention rates to December. 
3.  Based on modelling assumptions of repricing behaviour. 
 

List of abbreviations

 
 APM               Alternative Performance Measure 
 AML               Anti-money laundering 
 AT1               Additional Tier 1 
 BBLS              Bounce Back Loan Scheme 
 Banco Santander   Banco Santander S.A. 
 Banking NIM       Banking Net Interest Margin 
 BTL               Buy-To-Let 
 CET1              Common Equity Tier 1 
 CIB               Corporate & Investment Banking 
 CIR               Cost-To-Income Ratio 
 CRE               Commercial Real Estate 
 CRR               Capital Requirements Regulation 
 ECL               Expected Credit Losses 
 EDB               Everyday Banking 
 ESMA              European Securities and Markets Authority 
 EU                European Union 
 FoR               Follow on Rate 
 FCA               Financial Conduct Authority 
 FSCS              Financial Services Compensation Scheme 
 GDP               Gross Domestic Product 
 HPI               House Price Index 
 IFRS              International Financial Reporting Standards 
 JAs               Judgemental Adjustments (previously 
                    Post Model Adjustments) 
 LCR               Liquidity Coverage Ratio 
 LDR               Loan-to-deposit Ratio 
 LTV               Loan-To-Value 
 n.m.              Not meaningful 
 MDA               Maximum Distributable Amount 
 MREL              Minimum Requirement for own funds and 
                    Eligible Liabilities 
 NPS               Net Promoter Score 
 PRA               Prudential Regulation Authority 
 QMS               Quarterly Management Statement 
 RFB               Ring-Fenced Bank (Santander UK plc) 
 RFB DoLSub        Santander UK plc Domestic Liquidity 
                    Sub-group 
 RMBS              Residential Mortgage Backed Security 
 RoTE              Return on Tangible Equity 
 RWA               Risk-Weighted Assets 
 Santander         Santander UK Group Holdings plc 
  UK 
 SLB               Santander London Branch 
 SVR               Standard Variable Rate 
 TFSME             Term Funding Scheme with additional 
                    incentives for SMEs 
 UK                United Kingdom 
 UPL               Unsecured personal loans 
 

Retail NPS: Our customer experience research was subject to independent third party review. We measured the main banking NPS of 12,744 consumers on a six month basis using a 11-point scale (%Top 2 - %Bottom 7). The reported data is based on the six months ending 31 March 2023, and the competitor set included in the ranking analysis is Barclays, Halifax, HSBC, Lloyds Bank, Nationwide, NatWest Group and TSB. RBS was amalgamated into NatWest Group from January 2023 resulting in a reduced number of competitors from 9 to 8 (including Santander).

March 2023: NPS ranked 5(th) for Retail, we note a margin of error which impacts those from 3(rd) to 5(th) and makes their rank statistically equivalent.

December 2022: NPS ranked 6(th) for Retail, we note a margin of error which impacts those from 4(th) to 6(th) and makes their rank statistically equivalent.

Business & Corporate NPS: Business and corporate NPS is measured by the MarketVue Business Banking from Savanta. This is an ongoing telephone based survey designed to monitor usage and attitude of UK businesses towards banks. 14,500 structured telephone interviews are conducted each year among businesses of all sizes from new start-ups to large corporates. The data is based upon 8,706 interviews made in twelve months ended 16 December 2022 with businesses turning over from GBP0 - GBP500m per annum and are weighted by region and turnover to be representative of businesses in Great Britain. NPS recommendation score is based on an 11-point scale (%Top 2 - %Bottom 7). The competitor set included in this analysis is Barclays, RBS, HSBC, Lloyds Bank and NatWest. As at time of publication, March 2023 Business & Corporate NPS rank is not available, December 2022 latest available.

December 2022: NPS ranked 1(st) for Business & Corporate.

December 2021: NPS ranked 1(st) for Business & Corporate.

Additional information about Santander UK and Banco Santander

Santander UK is a financial services provider in the UK that offers a wide range of personal and commercial financial products and services. At 31 March 2023, the bank had around 19,600 employees and serves around 14 million active customers, 7 million digital customers via a nationwide 446 branch network, telephone, mobile and online banking. Santander UK is subject to the full supervision of the FCA and the PRA in the UK. Santander UK plc customers' eligible deposits are protected by the FSCS in the UK.

Banco Santander (SAN SM, STD US, BNC LN) is a leading retail and commercial bank, founded in 1857 and headquartered in Spain and is one of the largest banks in the world by market capitalization. Its primary segments are Europe, North America, South America and Digital Consumer Bank, backed by its secondary segments: Santander Corporate & Investment Banking (Santander CIB), Wealth Management & Insurance (WM&I) and PagoNxt. Its purpose is to help people and businesses prosper in a simple, personal and fair way. Banco Santander is building a more responsible bank and has made a number of commitments to support this objective, including raising over EUR120 billion in green financing between 2019 and 2025, as well as financially empowering more than 10 million people over the same period.

At 31 December 2022, Banco Santander had more than 1.3 trillion euros in total funds, 160 million customers, of which 27 million are loyal and 51 million are digital, over 9,000 branches and over 200,000 employees.

Banco Santander has a standard listing of its ordinary shares on the London Stock Exchange and Santander UK plc has preference shares listed on the London Stock Exchange.

None of the websites referred to in this Quarterly Management Statement, including where a link is provided, nor any of the information contained on such websites is incorporated by reference in this Quarterly Management Statement.

Disclaimer

Santander UK Group Holdings plc (Santander UK), Santander UK plc and Banco Santander caution that this announcement may contain forward-looking statements. Such forward-looking statements are found in various places throughout this announcement. Words such as "believes", "anticipates", "expects", "intends", "aims" and "plans" and other similar expressions are intended to identify forward-looking statements, but they are not the exclusive means of identifying such statements. Forward-looking statements include, without limitation, statements concerning our future business development and economic performance. These forward-looking statements are based on management's current expectations, estimates and projections and Santander UK, Santander UK plc and Banco Santander caution that these statements are not guarantees of future performance. We also caution readers that a number of important factors could cause actual results to differ materially from the plans, objectives, expectations, estimates and intentions expressed in such forward-looking statements. We have identified certain of these factors in the forward-looking statements on page 271 of the Santander UK Group Holdings plc 2022 Annual Report. Investors and others should carefully consider the foregoing factors and other uncertainties and events. Undue reliance should not be placed on forward-looking statements when making decisions with respect to Santander UK, Santander UK plc, Banco Santander and/or their securities. Such forward-looking statements speak only as of the date on which they are made, and we do not undertake any obligation to update or revise any of them, whether as a result of new information, future events or otherwise. Statements as to historical performance, historical share price or financial accretion are not intended to mean that future performance, future share price or future earnings for any period will necessarily match or exceed those of any prior quarter.

Santander UK is a frequent issuer in the debt capital markets and regularly meets with investors via formal roadshows and other ad hoc meetings. In line with Santander UK's usual practice, over the coming quarter it expects to meet with investors globally to discuss this Quarterly Management Statement, the results contained herein and other matters relating to Santander UK.

Nothing in this announcement constitutes or should be construed as constituting a profit forecast.

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