Mattel Provides Instructions on How And Where to Return Toys Affected by Recall

Mattel Issues Information to Correct Inaccurate Reports



EL SEGUNDO, Calif., Aug. 17  /PRNewswire-FirstCall/ -- STEPS TO RETURN A MATTEL TOY THAT IS AFFECTED BY THE AUGUST RECALLS, ANNOUNCED IN COOPERATION WITH THE U.S. CONSUMER PRODUCT SAFETY COMMISSION:

  1.) The first step is for consumers to determine if they have a toy that
      has been affected by the recall.  To do so, they can visit
      http://www.service.mattel.com/ where they will find a complete list of
      each toy recalled, including color photos and toy model numbers.
      Consumers can locate toy model numbers on most recalled toys.

      For consumers without a computer, or for those preferring phone
      support, they may call the following hotlines dedicated to the
      different product recalls:

          -- "CARS" Sarge character diecast vehicle recall hotline:
              1-800-916-4997
          -- Fisher-Price toys lead paint recall hotline: [phone]
          -- Magnet hazard recall hotline: [phone]

  2.) Once consumers determine if they think they own a Mattel toy affected
      by the recall, they are prompted to fill out a form (online) or
      provide their postal address (via phone), and Mattel will send to
      consumers (via email or to a postal address) a color brochure with
      photos and toy numbers of every affected toy, as well as a pre-paid
      mailing label for return of the affected toys.

  3.) After receiving consumers' returned, affected toys, Mattel will send
      vouchers to consumers for the amount of the toy(s)' original value or
      a replacement part (if applicable).  Vouchers may be used at most
      national retailers and are good toward any Mattel or Fisher-Price
      manufactured product.



Mattel recommends that consumers do not return products to retailers for three reasons:

  1.) Mattel can help consumers determine if a toy has been affected by the
      recall (vs. returning an unaffected toy)
  2.) Mattel has a program in place to provide consumers with a voucher for
      toys affected by the recall
  3.) Mattel is establishing a program to handle toys returned under the
      recall in an environmentally appropriate way.



Consumers do not need to have the toy's original packaging or a receipt to return affected products to Mattel. 

DATASOURCE: Mattel, Inc.



CONTACT:  Mattel Corporate Communications, [phone]



Web site:  http://www.mattel.com/

http://www.service.mattel.com/ 



Company News On-Call:  http://www.prnewswire.com/comp/540363.html 

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