i-design Group Plc Launch of New ATM Feature

TIDMIDG

i-design Group Plc

05 November 2012

AIM: IDG

I-DESIGN GROUP PLC

("i-design" or "the Group")

Nationwide Building Society achieves industry first with i-design innovation

i-design, the leading developer and supplier of ATM and self-service marketing solutions for the banking industry (enabling banks and ATM owners to run both their own targeted marketing campaigns and third party advertising), is pleased to announce the launch of its new "Favourite Transaction" functionality. The launch coincides with the full roll-out of the new technology across Nationwide Building Society's self-service estate.

"Favourite Transaction" is an add-on component to the Group's flagship joono software solution and represents an industry first. Transactions for Nationwide cardholders are made simpler as they are presented with their most used transactions automatically, with no manual setup required. The component also adapts to a customer's changing transactional habits enabling "Favourite Transaction" to retain its relevance as time goes on.

Nationwide Building Society, which worked as a partner in enabling this new innovation, has secured a global first with the roll-out of the solution across its entire network of 2,000 ATMs. Nationwide cardholders who select a favourite transaction receive an improved and personalised experience at Nationwide ATMs across the country, resulting in a very efficient customer experience.

Ana Stewart, CEO of i-design group plc commented,

"We have had a long and close relationship with Nationwide and were delighted to be able to work in partnership to realise this global innovation using our joono platform. Extensive market research and field trials were carried out throughout the development which consistently proved that this unique service delivers great value to customers. It has been exciting to see such high take up rates and we are committed to driving further innovations through our flagship joono platform."

Adrian Roberts, Head of ATMs and Branch Design at Nationwide commented,

"During our initial pilot we were delighted to see customer uptake of around 68%, proving that the vast majority of customers do indeed conduct the same ATM transactions on a regular basis. We are always looking for innovative ways to make life easier for our customers and so we are pleased to make service at Nationwide ATMs a quicker and simpler experience. We are pleased to have collaborated with i-design to achieve this industry first."

Enquiries:

 
 i-design group plc     Ana Stewart, Chief Executive    T: 01382 323 
                         Ian Sunter, Finance Director    000 
 
 Biddicks               Katie Tzouliadis                T: 020 3178 
                                                         6378 
                        Alex Shilov 
 
 Westhouse Securities   Tom Griffiths                   T: 020 7601 
                                                         6100 
 
 

About i-design group plc

i-design (AIM: IDG) is the leading provider and developer of marketing and advertising software and services for ATM owners. Its newly launched next generation software, joono, enables banks and ATM owners to communicate targeted marketing messages to customers through multiple digital channels. As part of its offering, i-design has a media sales capability, atmAd, which manages third party advertising campaigns. In this way, the Group offers financial institutions the ability to generate new revenue streams from their ATM/self-service estates and to enhance their customer communications.

Based in Scotland, i-design was established in 1991 and launched its marketing solution to financial institutions in 2004.

About Nationwide Building Society

Nationwide is the world's largest building society as well as the second largest savings provider and a top-three provider of mortgages in the UK. It is also a major provider of current accounts, credit cardds, ISAs and personal loans. Nationwide has around 15 million members.

Customers can manage their finances in branch, on the telephone, internet and post. The Society has around 15,000 employees. Nationwide's head office is in Swindon with administration centres based in Northampton, Bournemouth and Dunfermline. The Society also has a number of call centres across the UK.

Since the credit crunch began in 2007, Nationwide has remained profitable against a very difficult economic environment. In the year ending April 2012 Nationwide made a strong underlying profit of GBP304 million - up 10% from the previous year.

This information is provided by RNS

The company news service from the London Stock Exchange

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