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CCRA International, the leading travel industry
business-to-business marketing channel that matches hotel content
suppliers with independent agents and travel agency groups, today
introduced a new live chat support feature to its booking portal,
CCRAtravel.com. The new offering will provide additional client
support to travel agents live and online between the hours of 6:00AM
and 6:00PM PST Monday through Friday, and agents can access the new
service online at www.CCRAtravel.com
"We want to ensure that our clients are receiving the best
possible service to help them grow their businesses," said Mai
Meyaart, Vice President and Managing Director of CCRA International.
"We know how important it is that our agent partners feel comfortable
when using CCRAtravel.com, and we want to provide them with a new,
up-to-the-minute way to have their questions answered."
CCRAtravel.com's mission for implementing the live chat support
feature is to help agents feel comfortable using the CCRA Portal,
while continually growing their businesses. By offering live chat
support to travel agents, CCRA continues to develop innovative ways of
providing effective solutions for its clients.
The new feature gives customer service travel professionals the
ability to demonstrate the features of the portal, answer agents'
questions or resolve issues by walking through either the agent's
screen or the CCRA customer representative's screen, all in real time.
The CCRA 24-hour customer service support line is always available to
its travel agent partners.
CCRA International works with hotel chains and leading independent
properties to package preferred rate plans for corporate and leisure
travel, including internet and preferred rates, along with
instantaneous financial settlement, which guarantees pre-paid
commissions on all bookings for agents and is unique to online travel
booking. CCRA also connects via the GDS, making reservations immediate
and efficient for agents and travelers. With more than 13,000 hotel
clients and 100,000 affiliated travel agent members, CCRA offers
unique marketing opportunities for hotels to reach the travel agent
community. As an additional benefit to agency partners, CCRA also
allows agents to designate their affiliated travel consortia.
"It's imperative for CCRA to provide our membership base with
access to an entirely new business model through the aggregation of
enriched hotel content, our agent programs and full-service desktop
tool," said Meyaart. "Our ultimate goal is to ensure that our
agents are confident about adopting this new model, while effectively
servicing their clients and remaining profitable."
CCRAtravel.com's new live chat is launched in conjunction with The
TRADE Show, an annual conference sponsored by the American Society of
Travel Agents (ASTA), which endorses CCRA International. Other travel
agency consortia and association who partner with CCRA include
Vacation.com, OSSN, IT Group, WESTA, NACTA, and Cruise Shoppes, along
with many independent travel agencies.
About CCRA International
CCRA International, a OneLink Corporation (OTCBB: OLNK) operating
unit, is a highly regarded industry organization focused on providing
premium travel-related services to the travel agency community. CCRA
International provides travel agents with one of the industry's
preferred negotiated rate programs for hotel products. The company
negotiates with more than 13,000 hotels on behalf of the travel agent
community to provide the lowest negotiated rates and availability to
travel agents. Additionally, CCRAtravel.com, a Web-based hotel booking
portal powered by OneLink Corporation's booking and settlement
service, is available to travel agents for booking GDS, preferred,
hotels.com and pre-paid hotel rates for travel agency clients. With
more than 65,000 hotel properties around the world, CCRAtravel is the
premier hotel booking Web site for travel agents. Travel agency
consortia and association partners include Vacation.com, OSSN, IT
Group, WESTA, ASTA, NACTA, and Cruise Shoppes, along with many
independent travel agencies. More information is available at
www.CCRAtravel.com.