TCF Bank Customers Now Can Lock and Unlock Misplaced Debit Cards

TCF Bank Empowers Customers to Lock and Unlock Lost or Misplaced Debit Cards from the Convenience of their Phones, Computers or by Visiting a Branch or Calling its Contact Center

TCF National Bank (TCF Bank), a subsidiary of TCF Financial Corporation (TCF) (NYSE: TCF), today announced it is empowering its customers to lock and unlock their debit cards when they are lost or misplaced. Customers easily can lock and unlock debit cards from the convenience of their phones, computers or by visiting a branch or calling its contact center.

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TCF Bank customers can easily lock and unlock debit cards from the convenience of their phones, computers or by visiting a branch or calling its contact center. (Photo: Business Wire)

“Our daily lives are getting busier and adding our lock and unlock feature makes it easier for customers to bank with us if they lose or misplace their debit cards,” said Kevin Miller, director, community banking at TCF Bank. “Customers can instantly lock their debit cards in the way that is most convenient for them, putting the control in their hands and providing greater peace of mind.”

Customers can lock and unlock debit cards by logging in to TCF Bank’s online banking or mobile app, selecting “My debit cards” and moving the setting to “Locked” or “Unlocked”, by visiting a branch, or by calling its contact center and following the automated prompts. When debit cards are locked, transactions made at ATMs, in store, online, by mobile payment and by phone are declined. Pending transactions, direct deposits, money returned to accounts through store returns, and money deposited through money transfer apps process when debit cards are locked.

“We introduced the ability to lock and unlock debit cards in phases starting in November 2018 and customers have shown a strong interest,” said Brent Farka, director, deposit and payments product management at TCF Bank. “With very little marketing, thousands of our customers are using the feature and the number continues to grow. It goes to show that our customers appreciate the added benefits of convenience and security at their fingertips.”

For more information about TCF Bank’s debit card lock and unlock feature, visit tcfbank.com/cardlock.

About TCFTCF is a Wayzata, Minnesota-based national bank holding company. As of December 31, 2018, TCF had $23 billion in total assets and 314 bank branches in Arizona, Colorado, Illinois, Michigan, Minnesota, South Dakota and Wisconsin, providing retail and commercial banking services. TCF, through its subsidiaries, also conducts commercial leasing and equipment finance business in all 50 states and commercial inventory finance business in all 50 states and Canada. For more information about TCF, visit tcfbank.com.

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(Media)Mark Goldman, (952) [e-mail]

(Investors)Timothy Sedabres, (952) [e-mail]