SITEL Mexico Wins Two Call Center Excellency Awards

SITEL Corporation (NYSE:SWW) announced today that its
business unit, SITEL Mexico, was awarded two call center excellence
awards from the National Contact Center Excellency Award program
organized by the Instituto Mexicano de Telemarketing (Mexican
Institute of Telemarketing). A total of 105 companies participated,
including members from the private, public and outsourcing sectors in
nine different categories for the awards program. The awards were
given to the client programs that provided outstanding operational
performance results in 2005.
   SITEL Mexico participated in the category of "Best Outsourced Call
Center Contribution" and the awards selection committee judged the
client programs on operational administration and process improvement
that impacted program results on increasing client revenues and
profits, improving customer satisfaction, and improving quality
metrics.
   SITEL Mexico competed in these categories against most major
service providers in Mexico. This is the only award that was
specifically related to outsourced service providers amongst all the
categories.
   SITEL Mexico entered two clients for this award: INFONAVIT,
Technical Support and AIG Mexico Seguros Interamericana, Outbound
Insurance Acquisition programs. SITEL Mexico was awarded two out of
three awards. SITEL Mexico won First Place for - INFONAVIT and Second
Place for AIG.
   Maricarmen Basurto, CEO of SITEL Mexico said, "These awards are
the result of an extensive effort made by our operations and quality
teams to surpass our client's expectations and a demonstration of what
SITEL Mexico is capable of delivering for our clients. It is a clear
demonstration of the importance we place on continued process
improvement every single day".

   About SITEL

   SITEL is a leading global provider of outsourced customer support
services. On behalf of many of the world's leading organizations,
SITEL designs and improves customer contact models across its clients'
customer acquisition, retention and development cycles. SITEL manages
approximately two million customer interactions per day via the
telephone, e-mail, Internet and traditional mail. SITEL has nearly
36,000 employees in 90 global contact centers, utilizing more than 32
languages and dialects to serve customers in 56 countries SITEL is a
leader in the contact centre industry. Please visit SITEL's website at
www.sitel.com for further information.