Syniverse Gains Market Traction with GSM Visibility(R) Services

  
    
  
  
    
      GSM 
      Visibility Services, a solution that provides mobile operators with 
      immediate, comprehensive subscriber data and expert analysis of their 
      roaming operations, continues to gain a strong foothold in the mobile 
      marketplace, according to Syniverse 
      Technologies (NYSE:SVR), a leading provider of technology and 
      business solutions for the global telecommunications industry.
    
    
      “Competition for subscribers is intense, so 
      operators are now focusing on increasing the quality of service for 
      roaming subscribers to reduce churn and loss of roaming revenue,” 
      said Tony Holcombe, Syniverse President and CEO. “Syniverse 
      developed GSM Visibility Services to enable mobile operators to 
      effectively manage their mobile roaming traffic by giving them the 
      ability to rapidly identify and resolve issues in both home and visited 
      networks. This tool benefits both operators and subscribers, and we 
      think it represents an enormous opportunity for global operators to 
      increase roaming revenue through a differential advantage.”
    
    
      Holcombe said the operator responses Syniverse has received since 
      introducing GSM Visibility Services last year have been phenomenal.
    
    
      “Every operator who has entered our trial 
      program for this solution has signed a contract for the service,” 
      he said.
    
    
      Syniverse has quickly secured more than a dozen customers for GSM 
      Visibility Services, including one with Telcel Mexico, part of América 
      Móvil group and Mexico’s 
      largest operator.
    
    
      From a single computer screen, GSM Visibility Services provides a 
      comprehensive source of real-time customer roaming activity. Access to 
      this information enables operators to effectively and quickly resolve 
      subscriber roaming problems at a customer-service level, rather than 
      having to elevate issues to higher-cost technicians or engineers. The 
      easy-to-use web interface requires minimal training, making it an 
      excellent fit for service departments with high turnover.
    
    
      These benefits ultimately improve quality of service and experience for 
      an operator’s roaming subscribers, which are 
      typically the customers that generate the most revenue. By allowing 
      operators to quickly resolve any roaming problems and drastically reduce 
      downtime, Visibility also ensures subscribers are able to quickly resume 
      roaming activities and continue to generate roaming revenue.
    
    
      GSM is the world’s leading mobile technology, 
      accounting for approximately 73 percent of the world’s 
      digital mobile market.
    
    
      About Syniverse
    
    
      Syniverse Technologies (NYSE:SVR) solutions allow more than 500 
      communications companies in over 100 countries to provide seamless 
      mobile services by making it possible for disparate technologies and 
      standards to interoperate. Syniverse’s 
      flexibility and customer focus permit its customers to quickly react 
      to market changes and demands, enabling the delivery of everything from 
      voice calls to sophisticated data and video services wherever and 
      whenever subscribers need them. Celebrating its 20th anniversary in 
      2007, Syniverse is headquartered in Tampa, Florida, U.S.A., and has 
      offices in major cities around the globe. Syniverse is ISO 9001:2000 
      certified and TL 9000 approved, adhering to the principles of customer 
      focus and quality improvement practices. More information is available 
      at www.syniverse.com.