Donnelley (R.R.) & Sons Co. (NYSE:RRD.WI)
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R.R. Donnelley & Sons Company (NYSE:RRD) announced today that
its Global Document Solutions (GDS) offering, a leading provider of
outsourcing services for customer communications management, has
launched ECoM™ (Enterprise Communications
Management), an innovative multi-service solution. ECoM provides a
complete range of outbound and inbound outsourcing services to optimize
the preparation, production, delivery and processing of customer
communications across multiple channels including documents, email, web
and SMS.
ECoM manages all aspects of the customer communication lifecycle through
an integrated managed service platform. By closing the loop of outbound
and inbound customer communications, organizations can enhance
operational efficiencies, improve effectiveness and reduce costs.
Mike Gordon, Managing Director at GDS (UK & Ireland) said, “We
developed ECoM in response to growing demand for multi-service and
value-adding solutions, backed by best in class consulting, project
management and client support services. ECoM allows organizations to
more effectively handle their entire customer communications management
lifecycle. The component-based nature of the solution enables users to
select from a broad portfolio of services to meet their exact needs.
Gordon continued, “In this challenging
economic climate companies are recognizing that re-aligning and
optimizing they way in which they communicate with their customers is a
critical success factor. To this end we also provide high quality
consulting services to ensure that our solutions are implemented with a
full understanding of our clients’ unique
requirements and goals”.
The outbound communication services which GDS offers via ECoM include
marketing services management, creative and presentation services, print
management, office communications management and transactional printing.
The comprehensive inbound services offered include back office
processing (application, correspondence and payment processing) and
content management (indexing, data processing and analysis, and document
archiving and retrieval).
More information about RR Donnelley’s Global
Document Solutions outsourcing services offering is available at www.rrdgds.com.
About RR Donnelley
RR Donnelley (NYSE: RRD) is the world’s
premier full-service provider of print and related services, including
business process outsourcing. Founded more than 144 years ago, the
company provides products and solutions in commercial printing, direct
mail, financial printing, print fulfillment, labels, forms, logistics,
call centers, transactional print-and-mail, print management, online
services, digital photography, color services, and content and database
management to customers in the publishing, healthcare, advertising,
retail, technology, financial services and many other industries. The
largest companies in the world and others rely on RR Donnelley’s
scale, scope and insight through a comprehensive range of online tools,
variable printing services and market-specific solutions.
For more information, and for RR Donnelley's Corporate Social
Responsibility Report, visit the company's web site at http://www.rrdonnelley.com.
Use of Forward-Looking Statements
This news release may contain "forward-looking statements" as defined in
the U.S. Private Securities Litigation Reform Act of 1995. Readers are
cautioned not to place undue reliance on these forward-looking
statements and any such forward-looking statements are qualified in
their entirety by reference to the following cautionary statements. All
forward-looking statements speak only as of the date of this news
release and are based on current expectations and involve a number of
assumptions, risks and uncertainties that could cause the actual results
to differ materially from such forward-looking statements. Readers are
strongly encouraged to read the full cautionary statements contained in
RR Donnelley's filings with the SEC. RR Donnelley disclaims any
obligation to update or revise any forward-looking statements.