Reynolds Reaches IDMS Milestone of 80 General Motors Stores

DAYTON, Ohio, July 13  /PRNewswire-FirstCall/ -- The Reynolds and Reynolds Company (NYSE:REY) today announced that General Motors Dealers in the U.S. and Canada representing more than 80 stores have signed contracts to deploy the GM Integrated Dealer Management System (IDMS) from Reynolds.

GM announced its selection of Reynolds in January as an IDMS provider to GM Dealers in the U.S., including Buick, Cadillac, Chevrolet, GMC, HUMMER, Pontiac and SAAB brands. GM also selected Reynolds as the IDMS provider for Saturn Retailers in the United States, to begin in late 2007. Terms of the contracts were not disclosed.

The GM IDMS solution was launched at the National Automobile Dealers Association convention in Orlando in February, 2006, and was made available to all GM Dealers at that time.

GM IDMS from Reynolds is built on the REYNOLDSYSTEM(TM), the company's integrated, dealer-driven approach to bringing the right set of experienced people, proven practices, and comprehensive solutions to dealers.  The REYNOLDSYSTEM is used by approximately 10,000 dealerships in the United States and Canada.

Cindy Casey, dealer principal for Brustolon Buick Pontiac GMC, Mystic, Connecticut, said, "Our ultimate goal is to do everything within our dealership more efficiently so that we can continue to improve the sales and service experience for our customers.  IDMS from Reynolds contributes to our customer satisfaction because it helps us tie our dealership processes together.  I'm especially impressed with the dashboard capability of the Advanced Reporting feature.  Contact Management is a tremendous aid to us as well as it helps us to better identify and service our customers."

Marty Raymond, GM director of Global Retail Programs, said, "We are encouraged by the adoption we have seen of the GM IDMS from Reynolds.  Its deployment to date is fulfilling GM's goal of leveraging the capabilities of IT suppliers to help strengthen dealer relationships by making it easier to do business with GM.  These tools will also deliver greater flexibility to facilitate vehicle orders, manage vehicle and service parts inventories and, above all, sell GM cars and trucks."

Raymond also said that preparations are going very well for the 2007 launch of the Saturn IDMS, which comes from a positive working relationship that demonstrates Reynolds' strong focus on understanding GM's business needs and processes.

Cathy Orrico, Reynolds' vice president for OEM Solutions, said, "This milestone acknowledges the spirit in which this solution was developed. It is a GM solution, designed by GM Dealers, for GM Dealers.  The many GM Dealers who have endorsed the initiative by selecting IDMS to help run their business support our belief that our customers are the boss. The early level of acceptance confirms the significant progress GM and Reynolds have made toward fulfilling GM's vision of simplifying and improving technology management."

In addition to industry-leading accounting, sales, F&I, parts and service functionality, some key highlights of GM IDMS from Reynolds in the U.S. include:

   - Advanced Reporting and Inquiry helps identify a dealership's highest-
     value customers, increase customer satisfaction and increase shop
     capacity. Advanced Reporting & Inquiry seamlessly integrates data from
     all departments, giving dealership management an almost instant
     snapshot of operations.
   - Contact Management enables sales management to evaluate lead sources
     and sales staff effectiveness -- including follow-up consistency,
     response time, close ratios and more, helping them make better sales
     management decisions -- and build better customer relationships.
   - Desking allows sales and F&I staff to accurately and quickly calculate
     and present multiple finance and lease payment options, helping to
     increase the value of every deal while giving customers faster, more
     professional service.
   - F&I Menus allow easy presentation of F&I products and services to every
     customer in a professional manner, giving customers a consistent
     experience.
   - F&I On-Demand Services can help bring consistency and efficiency to the
     F&I process providing 24x7 access to a library of downloadable forms
     and services, enhanced reporting capabilities, tiered commissions, PDI
     & warranty tables, and numerous other functionality enhancements.
   - Mobile Service Advisor enables advisors to greet customers immediately
     and write up repair orders at their vehicle. Integrated with GM IDMS
     from Reynolds, MSA helps service departments uncover additional selling
     opportunities, spend more time with customers and reduce fraudulent
     body shop claims.
   - Reynolds University Online helps boost utilization and productivity of
     the IDMS system as well as CRM expertise with convenient live training.
     Recorded training is also offered 24x7 through my.reyrey.com.  RU
     Online provides a personalized My Training Plan for each dealership
     employee based on their job role, your applications and franchises.

  Cautionary Notice Regarding Forward-Looking Statements


Certain statements contain forward-looking statements, including statements relating to results of operations.  These forward-looking statements are based on current expectations, estimates, forecasts and projections of future company or industry performance based on management's judgment, beliefs, current trends and market conditions. Actual outcomes and results may differ materially from what is expressed, forecasted or implied in any forward-looking statement. Forward-looking statements made by the company may be identified by the use of words such as "will," "expects," "intends," "plans," "anticipates," "believes," "seeks," "estimates," and similar expressions. Forward-looking statements are not guarantees of future performance and involve certain risks, uncertainties and assumptions which are difficult to predict, including the following: the timing of the initiation, progress or cancellation of significant contracts or arrangements, the mix and timing of services sold in a particular period; competitive factors; the inability to attract sufficient customers in new markets; and general economic and business conditions. These and other factors that could cause actual results to differ materially from those expressed or implied are discussed under "Risk Factors" in the Business section of our most recent annual report on Form 10-K and other filings with the Securities and Exchange Commission. The company undertakes no obligation to update any forward-looking statements, whether as a result of new information, future events or otherwise.

About Reynolds

Reynolds and Reynolds (http://www.reyrey.com/) helps automobile dealers sell cars and take care of customers. Serving dealers since 1927, it is a leading provider of dealer management systems in the U.S. and Canada. The Company's award-winning product, service and training solutions include a full range of retail Web and Customer Relationship Management solutions, e-learning and consulting services, documents, data management and integration, networking and support and leasing services. Reynolds serves automotive retailers and OEMs globally through its incadea solution and a worldwide partner network, as well as through its consulting practice. 

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