HK Express Selects Medallia to Understand the Customer Experience

Will leverage customer insights to proactively take actions that will help drive new business and maintain existing customer loyalty

Medallia, Inc. (NYSE: MDLA), the global leader in experience management, today announced that HK Express, one of the air travel leaders in Asia, has selected Medallia to understand existing and prospective customer sentiment and help prioritize actions that will drive new business and keep existing customers delighted and loyal.

About Medallia

Medallia (NYSE: MDLA) is the pioneer and market leader in Experience Management. Medallia’s award-winning SaaS platform, the Medallia Experience Cloud, leads the market in the understanding and management of experience for customers, employees and citizens. Medallia captures experience signals created on daily journeys in person, digital and IoT interactions and applies proprietary AI technology to reveal personalized and predictive insights that can drive action with tremendous business results. Using Medallia Experience Cloud, customers can reduce churn, turn detractors into promoters and buyers, and create in-the-moment cross-sell and up-sell opportunities, providing clear and potent returns on investment. www.medallia.com

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