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IEXcellence Awards Recognize Contact Center Success
Top Contact Centers Recognized at Industry's Largest Workforce Management User
Conference
RICHARDSON, Texas, April 14 /PRNewswire/ -- IEX Corporation, a Tekelec
(NASDAQ:TKLC) company and leading global provider of workforce management and
optimization technology, today announced the recipients of its IEXcellence
Award winners. IEXcellence recipients were recognized at the 11th Annual
TotalView User Conference held at the Hyatt Regency Hotel in Downtown Dallas
April 11-14.
At the conference, Performance Improvement awards were presented to John H.
Harland Company (NYSE:JH) for multisite operations and Target Corporation
(NYSE:TGT) for single site operations. Best Practice Awards were given to
Convergys Corporation (NYSE:CVG), Optum Inc. and SITEL Corporation (NYSE:SWW).
"The IEXcellence award program recognizes the top achievements of contact
centers putting workforce management at the foundation of their operation,"
said IEX President Debbie May. "The winners and the applicants demonstrated
exceptional results-maximizing service goal achievements while minimizing
overhead expenses. We are proud to have played a role in their success."
About the Award Recipients
Convergys is a global leader in providing customer care, human resources and
billing services. John H. Harland Company is the second largest check printer
in the United States. Optum is a leading provider of supply chain
coordination, visibility and execution solutions that optimize performance
throughout the extended supply network. SITEL is a leading global provider of
outsourced customer support services. Target operates a chain of large,
general merchandise discount stores consisting of 1,313 locations in 47 states
as well as an online business called target.com.
About TotalView
The TotalView Workforce Management system enables contact centers to deliver
consistent service with lower operating costs and higher employee morale. It
is designed to improve the scheduling and agent management processes in both
single and multisite environments. The system's advanced features include
skills-based and multimedia scheduling, real-time and historical adherence,
intraday and performance management, enterprise reporting and data exchange,
vacation and holiday planning as well as short and long-term resource planning.
TotalView offers these powerful features with a single-server architecture
that enables easy system installation and maintenance.
About IEX
IEX Corporation is a leading provider of workforce management, performance
management and strategic planning solutions for contact centers. Since its
inception in 1988, IEX has delivered superior products, quality services and
customers' success. Contact centers of all types and sizes, totaling more than
755,000 agents at over 2,700 sites in 37 countries worldwide, rely on IEX to
help them improve planning, enhance performance, streamline tasks and integrate
data. IEX sells products and services worldwide through direct sales and
select distributors. The company also has several strategic partnerships with
global contact center solution providers that further enhance the value of its
core system, TotalView. IEX is based in Richardson, Texas. For more
information, visit http://www.iex.com/ .
DATASOURCE: IEX Corporation
CONTACT: Angela Ticknor, Public Relations of IEX Corporation,
+1-972-301-1209, or ; or Michael Attar, Investor
Relations of Tekelec, +1-818-880-7821, or
Web site: http://www.iex.com/