Four Seasons Hotels and Resorts Ranked Highest in Latest J.D. Power and Associates Study

Four Seasons Hotels and Resorts Ranked Highest in Latest J.D.
Power and Associates Study
Luxury Leader Lauded for Overall Guest Satisfaction 


TORONTO, July 28  /PRNewswire-FirstCall/ -- Four Seasons Hotels and Resorts
received the top ranking in the luxury hotel segment in the J.D. Power and
Associates 2004 Domestic Hotel Guest Satisfaction Index Study(SM), released
yesterday.

In addition to scoring highest in annual guest satisfaction, Four Seasons also
led in another key measure of guest loyalty. The percentage of those surveyed
who said they "definitely will" recommend Four Seasons to someone else.

"Four Seasons is pleased to be ranked the number one luxury hotel company by
respondents to JD Power's annual survey of hotel guests in the United States.
This reinforces the comments we receive from our guests around the world every
day, who say that the Four Seasons experience is like no other," said Wolf
Hengst, president, worldwide hotel operations, Four Seasons Hotels and Resorts.
"Exceptional service in one of a kind settings is our constant goal, and it's
resulted in Four Seasons being the most honoured hotel company in the world."

Dedicated to continuous innovation and the highest standards of hospitality,
Four Seasons invented luxury for the modern traveller. From custom-made beds to
soothing spas and 24-hour services, Four Seasons pioneered and continues to
evolve a true "home away from home" for those who know and appreciate the best.
The Four Seasons experience comes to life through its employees - people who
share a singular focus on guest satisfaction and who are inspired to give great
service.

Founded in 1960, Four Seasons has followed a targeted course of expansion,
opening hotels in major city centers and exceptional resort destinations around
the world. Currently with 63 hotels in 29 countries, and more than 20
properties under development, Four Seasons will continue to lead luxury
hospitality with innovative enhancements, making business travel easier and
leisure travel more rewarding. For more information on Four Seasons, visit
http://www.fourseasons.com/. 

DATASOURCE: Four Season Hotels and Resorts



CONTACT: Elizabeth Pizzinato, Four Seasons Hotels and Resorts,

[phone], 

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