ComEd Restores 99 Percent of Customers Affected by Saturday’s Winter Storm

More than 61,000 customers restored since the start of the storm

Following Saturday’s winter storm which produced more than a foot of heavy wet snow in many areas, ComEd has restored power to 99 percent of the 61,000 customers affected by the storm. Storm conditions, including heavy snow and gusty winds, produced downed power lines and broken utility poles in affected areas.

More than 295 ComEd and contractor crews worked around the clock in challenging working conditions to restore power to the majority of impacted customers within a 24-hour period. The remaining outages are those where the power infrastructure sustained significant damage. ComEd crews continue to work on restoring power to the remaining pockets of customers, and expect nearly all remaining customers to be restored by tonight.

“ComEd understands the impact a loss of electrical service can have on customers, especially during these winter conditions,” said Terence R. Donnelly, executive vice president and chief operating officer for ComEd. “Our emergency operation centers remain open and our restoration crews are focused on safely restoring power to every single impacted customer. We appreciate our customers’ patience and thank our employees as we complete the repairs to our system following this damaging storm.”

ComEd urges customers to contact the utility immediately if they are experiencing a power outage.

Customers can text OUT to 26633 (COMED) to report their outage and receive restoration information. ComEd also offers a mobile app for smart phones that gives customers the ability to report power outages and manage their accounts. In addition, customers can report outages through the website at ComEd.com or on ComEd’s Facebook page at Facebook.com/ComEd or by calling 1-800 EDISON1 (1-800-334-7661). Spanish-speaking customers should call 1-800-95-LUCES (1-800-955-8237).

Public safety is paramount during storms and ComEd encourages the public to remember to take the following precautions:

• Never touch a downed power line, or anything it is in contact with - even if there are no sparks.
• If a downed wire is on your vehicle, stay in your vehicle and wait for help.
• Never approach a downed power line. Always assume a power line is energized and extremely dangerous.
• If you encounter a downed power line, stay at least 35 feet away and immediately call ComEd at 1-800-EDISON1 (1-800-334-7661) or access our website at ComEd.com and report the location. Spanish-speaking customers should call 1-800-95-LUCES (1-800-955-8237).
• In the event of an outage, please do not approach ComEd crews working to restore power to ask about restoration times. Crews may be working on live electrical equipment and the perimeter of the work zone may be hazardous.

Commonwealth Edison Company (ComEd) is a unit of Chicago-based Exelon Corporation (NYSE: EXC), the nation’s leading competitive energy provider, with approximately 7.8 million customers. ComEd provides service to approximately 3.8 million customers across northern Illinois, or 70 percent of the state’s population. For more information visit ComEd.com, and connect with the company on Facebook, Twitter and YouTube.

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