Citizen Comm (NYSE:CZN)
Historical Stock Chart
From Jul 2019 to Jul 2024
Citizens Communications Company (NYSE:CZN) announced today that it
successfully completed the first of two billing system conversions
consolidating more than 465,000 customers into the Company’s
primary billing platform. The primary Citizens billing system now
supports approximately 2 million access lines. This significant
undertaking enhances the billing and customer care capabilities for 64
markets and included consolidation of plant, inventory and repair
functions. Citizens now has just two billing systems and the remaining
system conversion covering 400,000 access lines is scheduled for
completion later this year.
Commenting on the conversion, CEO Maggie Wilderotter said, “The
benefits of these conversions are very significant. In addition to
lowering the cost of operations through business process
standardization, there will be a meaningful positive effect on customer
service. Our customers will have a new simplified bill format that is
greatly improved over the previous version. The bill was designed with
customer input, has multiple color capability and enhanced messaging.
These information system consolidations also allow our customer care
representatives to be even more effective at selling our products and
delivering a great customer experience.”
The Company also announced the sign up of its 100,000th
DISH Network Satellite TV® customer. The
Company’s partnership with DISH Network
provides several all-digital television packages ranging from 40 to 250
channels. These video packages are added to telephone and broadband
services sold and provided by Citizens. The customer receives a discount
for taking all three voice video and data services and Citizens provides
the customer service, billing and front line support for these products.
“Reaching our 100,000th
DISH customer in just three years is a major milestone for Citizens. We
have a solid partnership with DISH Network and our customers who take
all three services – the “Triple
Play” - have significantly lower churn than
all other product offers,” said Ms.
Wilderotter.
About Citizens Communications
Citizens Communications Company (NYSE: CZN) operates under the brand
name of Frontier and offers telephone, television and Internet services
in 24 states. More information is available at www.czn.com
and www.frontieronline.com.
This press release contains forward-looking statements that are made
pursuant to the safe harbor provisions of The Private Securities
Litigation Reform Act of 1995. These statements are made on the basis of
management’s views and assumptions regarding
future events and business performance. Words such as “believe,”
“anticipate,” “expect,”
and similar expressions are intended to identify forward-looking
statements. Forward-looking statements (including oral representations)
involve risks and uncertainties that may cause actual results to differ
materially from any future results, performance or achievements
expressed or implied by such statements. These risks and uncertainties
are based on a number of factors, including but not limited to:
reductions in the number of our access lines and high-speed internet
subscribers; competition from cable, wireless and other wireline
carriers; greater than anticipated competition; general and local
economic, business, industry and employment conditions on our revenues;
our ability to successfully introduce new product offerings, including
bundled service packages; our ability to sell enhanced and data
services; ongoing changes in the regulation of the communications
industry; our ability to effectively manage our operations, operating
expenses and capital expenditures, to pay dividends and to reduce or
refinance our debt; adverse changes in the ratings given to our debt
securities by nationally accredited ratings organizations; bankruptcies
in the telecommunications industry, which could result in potential bad
debts; increased medical, retiree and pension expenses and related
funding requirements; changes in income tax rates, tax laws, regulations
or rulings, and/or federal or state tax assessments; the effects of
state regulatory cash management policies on our ability to transfer
cash among our subsidiaries and to the parent company; and our ability
to pay a $1.00 per common share dividend annually, which may be affected
by our cash flow from operations, amount of capital expenditures, debt
service requirements, cash paid for income taxes (which will increase in
the future) and our liquidity. These and other uncertainties related to
our business are described in greater detail in our filings with the
Securities and Exchange Commission, including our reports on Forms 10-K
and 10-Q and the foregoing information should be read in conjunction
with these filings. We do not intend to update or revise these
forward-looking statements to reflect the occurrence of future events or
circumstances.