BB&T Restores ATM Service, Online Banking Problem Persists

By Christina Rexrode 

BB&T Corp. was grappling Friday with technical problems that left customers unable to use online-banking services, but it resolved a glitch that had locked customers out of ATMs since Thursday.

Starting sometime Thursday, customers hadn't been able to use either service as well as automated phone services. A Twitter account linked to BB&T said late Thursday that the bank had identified the problem as a "a technical issue within our systems."

A bank spokesman said Friday that ATMs and automated phone services had been restored.

"We are well into the process of fully restoring all of our systems but we understand this is causing a major inconvenience for clients," the spokesman said in a statement. "We will work to assist our clients who have incurred fees or experienced other challenges."

The bank also said it currently has "no reason to believe this issue is related to cyber security."

On Friday morning, the bank added in its Twitter account that the issue was caused by "an equipment malfunction in one of our data centers." It also said that customers should still be able to use debit and credit cards.

BB&T, based in Winston-Salem, N.C., is one of the largest regional banks in the U.S. It has about 2,000 branches throughout most of the East Coast and Texas, and has total assets of about $222 billion.

The bank's stock was up around 1% Friday.

Write to Christina Rexrode at [e-mail]

(END) Dow Jones Newswires

February 23, 2018 13:03 ET (18:03 GMT)

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