Witness (NASDAQ:WITS)
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Witness Systems (NASDAQ: WITS), a leading global provider of workforce
optimization software and services, today announced that it will present
at several upcoming contact center and IT industry events including the
ATA Annual Convention & Expo, Austin Contact Center Alliance Fall
Symposium, Call Center 2.0/Internet Telephony Conference & Exposition,
and ICCM Canada 2006.
“Workforce Optimization –
Achieving Customer Centricity”
When: October 10, 2006;
1:30 – 2:20 p.m. ET
Where: ATA Annual
Convention & Expo; Orlando, FL
In this session, Bill Durr – principal market
consultant for Witness Systems – will address
how workforce optimization (WFO) should be viewed as a strategy, not
merely technology. In addition to touching on the integrations among key
software components, Durr also will review ROI case studies and discuss
the functional silos that can limit performance in today’s
contact centers. Attendees will walk away with the knowledge to
construct internal business cases that enable execution of WFO
initiatives.
“Taking the Handcuffs Off of WFM
Software and Implementing the Right Processes”
When: October 12, 2006;
10:30 – 11:40 a.m. CT
Where: Austin Contact
Center Alliance Fall Symposium; Austin, TX
Witness Systems’ Oscar Alban –
principal global market global consultant –
will explore the many advantages to implementing a workforce management
solution - it’s more than simply managing
agent schedules. This session will discuss how workload blending can
boost morale and lower agent attrition. It also will evaluate intraday
change management, service levels, long range planning and effective
scheduling models.
“IP Contact Center Shootout”
When: October 13, 2006;
1:15 – 3 p.m. PT
Where: Call Center
2.0/Internet Telephony Conference & Exposition; San Diego, CA
During this panel, Oscar Alban will join several other industry leaders
to debate and discuss the merits of IP contact center solutions. Set in
an interactive Q&A format, attendees and panel experts will cover
different solutions on the market along with their advantages/benefits,
while also addressing industry insight and trends.
“60 Ideas in 60 Minutes”
When: October 25, 2006;
8:45 – 10 a.m. ET
Where: ICCM Canada 2006;
Toronto, Canada
In this fast-paced and high demand session, Kevin Hegebarth –
Witness Systems’ director of strategic
analysis – will join other industry veterans
and experts to share a lifetime’s worth of
contact center experience and education in only 60 minutes. Each panel
member will provide one idea for improving the call center for each
minute of the hour – all run the gamut from
innovative to outrageous, but ultimately useful.
“When CRM Meets Workforce
Optimization: Collision or Collusion”
When: October 25, 2006;
10:15 – 11:15 a.m. ET
Where: ICCM Canada 2006;
Toronto, Canada
In this forum about merging two technology worlds, Kevin Hegebarth joins
others in the industry to address the new generation of CRM and
workforce optimization solutions. The popularity of the two customer
care solutions continues to grow – their
paths are bound to cross. This session will explore how they will work
together to create a dynamic environment for service organizations.
To learn more about Witness Systems’
participation in these upcoming events, visit www.witness.com.
About Witness Systems
Witness Systems (NASDAQ: WITS) is the worldwide leader in software and
services that help businesses capture customer intelligence and optimize
their workforce performance. The company’s
Impact 360™ solution
features quality monitoring, compliance and IP recording, workforce
management, performance management and e-learning. Primarily deployed in
contact centers – as well as the remote,
branch and back offices of global organizations –
the workforce optimization solution captures, analyzes and enables users
to share and act on cross-functional information across the enterprise.
With Impact 360, organizations can improve interactions and the
underlying back-office processes that enhance the customer experience
and build customer loyalty. For more information, visit us at www.witness.com.
Cautionary Note Regarding Forward-looking Statements: Information
in this release that involves Witness Systems' expectations, plans,
intentions or strategies regarding the future are forward-looking
statements that are not facts and involve a number of risks and
uncertainties. They are identified by words such as "anticipates,"
"expects," "intends," "plans," "believes," "estimates," and similar
expressions. These statements are based upon information available to
Witness Systems as of the date of this release, and the company assumes
no obligation to update any such forward-looking statement.
Forward-looking statements believed true when made may ultimately prove
to be incorrect. These statements are not guarantees of future
performance and are subject to risks, uncertainties and other factors,
some of which are beyond our control and may cause actual results to
differ materially from our current expectations. Some of the factors
that could cause actual future results to differ materially from current
expectations include fluctuations in customer demand and the timing of
orders; the company's ability to manage its growth; the risk of new
product introductions and customer acceptance of new products; the rapid
technological change which characterizes the company's markets; the
risks associated with international sales as the company expands its
markets, including the risks associated with foreign currency
fluctuations; the ability of the company to complete and integrate
successfully any acquisitions or investments it may make; and the
ability of the company to compete successfully in the future, as well as
other risks identified under the caption "Management's Discussion and
Analysis of Financial Condition and Results of Operations" in the
company's Form 10-K for the year ended December 31, 2005 and its Form
10-Q for the quarter ended March 31, 2006, as filed with the Securities
and Exchange Commission. Additional risks that could cause actual future
results to differ materially from current expectations include the risk
of management distraction and other consequences that might result from
the review of certain option grants and option granting practices
described in the Current Report on Form 8-K filed by the Company on
August 11, 2006 and related developments.
Witness, Impact 360, Improve Everything and the Witness logo are the
trademarks (registered or otherwise) of Witness Systems, Inc. protected
by laws of the U.S. and other countries. All other trademarks mentioned
in this document are the property of their respective owners.
Witness Systems (NASDAQ: WITS), a leading global provider of
workforce optimization software and services, today announced that it
will present at several upcoming contact center and IT industry events
including the ATA Annual Convention & Expo, Austin Contact Center
Alliance Fall Symposium, Call Center 2.0/Internet Telephony Conference
& Exposition, and ICCM Canada 2006.
"Workforce Optimization - Achieving Customer Centricity"
When: October 10, 2006; 1:30 - 2:20 p.m. ET
Where: ATA Annual Convention & Expo; Orlando, FL
In this session, Bill Durr - principal market consultant for
Witness Systems - will address how workforce optimization (WFO) should
be viewed as a strategy, not merely technology. In addition to
touching on the integrations among key software components, Durr also
will review ROI case studies and discuss the functional silos that can
limit performance in today's contact centers. Attendees will walk away
with the knowledge to construct internal business cases that enable
execution of WFO initiatives.
"Taking the Handcuffs Off of WFM Software and Implementing the
Right Processes"
When: October 12, 2006; 10:30 - 11:40 a.m. CT
Where: Austin Contact Center Alliance Fall Symposium; Austin, TX
Witness Systems' Oscar Alban - principal global market global
consultant - will explore the many advantages to implementing a
workforce management solution - it's more than simply managing agent
schedules. This session will discuss how workload blending can boost
morale and lower agent attrition. It also will evaluate intraday
change management, service levels, long range planning and effective
scheduling models.
"IP Contact Center Shootout"
When: October 13, 2006; 1:15 - 3 p.m. PT
Where: Call Center 2.0/Internet Telephony Conference & Exposition;
San Diego, CA
During this panel, Oscar Alban will join several other industry
leaders to debate and discuss the merits of IP contact center
solutions. Set in an interactive Q&A format, attendees and panel
experts will cover different solutions on the market along with their
advantages/benefits, while also addressing industry insight and
trends.
"60 Ideas in 60 Minutes"
When: October 25, 2006; 8:45 - 10 a.m. ET
Where: ICCM Canada 2006; Toronto, Canada
In this fast-paced and high demand session, Kevin Hegebarth -
Witness Systems' director of strategic analysis - will join other
industry veterans and experts to share a lifetime's worth of contact
center experience and education in only 60 minutes. Each panel member
will provide one idea for improving the call center for each minute of
the hour - all run the gamut from innovative to outrageous, but
ultimately useful.
"When CRM Meets Workforce Optimization: Collision or Collusion"
When: October 25, 2006; 10:15 - 11:15 a.m. ET
Where: ICCM Canada 2006; Toronto, Canada
In this forum about merging two technology worlds, Kevin Hegebarth
joins others in the industry to address the new generation of CRM and
workforce optimization solutions. The popularity of the two customer
care solutions continues to grow - their paths are bound to cross.
This session will explore how they will work together to create a
dynamic environment for service organizations.
To learn more about Witness Systems' participation in these
upcoming events, visit www.witness.com.
About Witness Systems
Witness Systems (NASDAQ: WITS) is the worldwide leader in software
and services that help businesses capture customer intelligence and
optimize their workforce performance. The company's Impact 360(TM)
solution features quality monitoring, compliance and IP recording,
workforce management, performance management and e-learning. Primarily
deployed in contact centers - as well as the remote, branch and back
offices of global organizations - the workforce optimization solution
captures, analyzes and enables users to share and act on
cross-functional information across the enterprise. With Impact 360,
organizations can improve interactions and the underlying back-office
processes that enhance the customer experience and build customer
loyalty. For more information, visit us at www.witness.com.
Cautionary Note Regarding Forward-looking Statements: Information
in this release that involves Witness Systems' expectations, plans,
intentions or strategies regarding the future are forward-looking
statements that are not facts and involve a number of risks and
uncertainties. They are identified by words such as "anticipates,"
"expects," "intends," "plans," "believes," "estimates," and similar
expressions. These statements are based upon information available to
Witness Systems as of the date of this release, and the company
assumes no obligation to update any such forward-looking statement.
Forward-looking statements believed true when made may ultimately
prove to be incorrect. These statements are not guarantees of future
performance and are subject to risks, uncertainties and other factors,
some of which are beyond our control and may cause actual results to
differ materially from our current expectations. Some of the factors
that could cause actual future results to differ materially from
current expectations include fluctuations in customer demand and the
timing of orders; the company's ability to manage its growth; the risk
of new product introductions and customer acceptance of new products;
the rapid technological change which characterizes the company's
markets; the risks associated with international sales as the company
expands its markets, including the risks associated with foreign
currency fluctuations; the ability of the company to complete and
integrate successfully any acquisitions or investments it may make;
and the ability of the company to compete successfully in the future,
as well as other risks identified under the caption "Management's
Discussion and Analysis of Financial Condition and Results of
Operations" in the company's Form 10-K for the year ended December 31,
2005 and its Form 10-Q for the quarter ended March 31, 2006, as filed
with the Securities and Exchange Commission. Additional risks that
could cause actual future results to differ materially from current
expectations include the risk of management distraction and other
consequences that might result from the review of certain option
grants and option granting practices described in the Current Report
on Form 8-K filed by the Company on August 11, 2006 and related
developments.
Witness, Impact 360, Improve Everything and the Witness logo are
the trademarks (registered or otherwise) of Witness Systems, Inc.
protected by laws of the U.S. and other countries. All other
trademarks mentioned in this document are the property of their
respective owners.