Witness (NASDAQ:WITS)
Historical Stock Chart
From Jun 2019 to Jun 2024
![Click Here for more Witness Charts. Click Here for more Witness Charts.](/p.php?pid=staticchart&s=N%5EWITS&p=8&t=15)
Witness Systems (NASDAQ: WITS), a leading global
provider of workforce optimization software and services, today
launched a blog that shares perspectives, trends, challenges and
success stories from customer-centric organizations across the globe,
beginning in the Asia Pacific region.
Taking place through the end of September, Principal Global Market
Consultants Oscar Alban and Bill Durr are visiting such destinations
as Auckland, Bangalore, Bangkok, Kuala Lumpur, Manila, Melbourne,
Mumbai, Noida, Shanghai, Singapore, Sydney, Tokyo and Wellington as
part of a three week seminar series. There, they will meet with a
variety of organizations to address customer service strategies,
retention and loyalty techniques, evolving technology platforms -
including IP, and overall best practices in today's fast-paced
business environment.
During this fifth annual multi-city Asia Pacific tour, Alban and
Durr will log their findings and interactions in the Witness Systems
blog located at www.improveeverything.com. Their perspectives will
explore how organizations balance customer satisfaction, revenue
targets and the cost of delivering high quality service. Blog entries
also will provide an inside look at international contact center
trends and how adopting a "customer-centric" management strategy can
help drive business processes.
"Balancing customer satisfaction, revenue generation and customer
service operations at the highest level isn't easy, and it's made even
more challenging by the often siloed areas of the enterprise outside
the call center that provide service throughout the customer
lifecycle," said Alban. "This tour is designed to share workforce
optimization techniques and introduce a new pragmatic way of
approaching customer service. We're excited to relay our findings."
Please continue to visit www.improveeverything.com from September
11-29 to learn more about Alban and Durr's journey across this growing
region, which includes a host of diverse, exciting and high-growth
markets. Blog entries will be updated regularly each week during the
month.
About Oscar Alban
Oscar Alban serves as principal global market consultant for
Witness Systems. Before joining the company, he spent 12 years with a
Fortune 500 organization, where he managed its 1,200-person
inbound/outbound contact center. With more than 20 years of contact
center experience, he regularly serves in a speaking capacity at
industry trade shows and conferences. He also performs consulting
engagements at customer sites worldwide, where he focuses on the
mission critical aspects of capturing customer intelligence and
optimizing workforce performance.
About Bill Durr
Bill Durr serves as principal solutions consultant for Witness
Systems. With more than 25 years in the market, he has held a variety
of sales, marketing and management roles for major contact center
vendors and worked as a consultant for centers challenged with meeting
their performance objectives. Durr is a frequent speaker at industry
events - where he addresses themes around workforce performance and
contact center evolution. He also has published two books: Building a
World-Class Inbound Call Center and Navigating the Customer Contact
Center in the 21st Century.
About Impact 360
Impact 360(TM) from Witness Systems unifies software and services
for quality monitoring, compliance/full-time recording, workforce
management, performance management and e-learning under a framework
that provides a single user interface and centralized administration
and reporting. Across TDM, IP and mixed telephony environments, it
maximizes the information flow within enterprises, businesses and call
centers, providing deep insight into workforce performance, caller
interactions and customer service processes, while driving cost
savings, strategic decision-making and competitive advantage. Impact
360 enhances the customer experience by providing visibility into a
company's entire customer service lifecycle - from planning and
establishing goals to scheduling and deploying the appropriate staff;
from measuring and recording their performance to using that
information to investigate and analyze results; and from changing
business processes and goals based on this analysis to honing employee
skills to meet those goals.
About Witness Systems
Witness Systems (NASDAQ: WITS) is the worldwide leader in software
and services that help businesses capture customer intelligence and
optimize their workforce performance. The company's Impact 360(TM)
solution features quality monitoring, compliance and IP recording,
workforce management, performance management and e-learning. Primarily
deployed in contact centers - as well as the remote, branch and back
offices of global organizations - the workforce optimization solution
captures, analyzes and enables users to share and act on
cross-functional information across the enterprise. With Impact 360,
organizations can improve interactions and the underlying back-office
processes that enhance the customer experience and build customer
loyalty. For more information, visit us at www.witness.com.
Cautionary Note Regarding Forward-looking Statements: Information
in this release that involves Witness Systems' expectations, plans,
intentions or strategies regarding the future are forward-looking
statements that are not facts and involve a number of risks and
uncertainties. They are identified by words such as "will,"
"anticipates," "expects," "intends," "plans," "believes," "estimates,"
and similar expressions. These statements are based upon information
available to Witness Systems as of the date of this release, and the
company assumes no obligation to update any such forward-looking
statement. Forward-looking statements believed true when made may
ultimately prove to be incorrect. These statements are not guarantees
of future performance and are subject to risks, uncertainties and
other factors, some of which are beyond our control and may cause
actual results to differ materially from our current expectations.
Some of the factors that could cause actual future results to differ
materially from current expectations include fluctuations in customer
demand and the timing of orders; the company's ability to manage its
growth; the risk of new product introductions and customer acceptance
of new products; the rapid technological change which characterizes
the company's markets; the risks associated with international sales
as the company expands its markets, including the risks associated
with foreign currency fluctuations; the ability of the company to
complete and integrate successfully any acquisitions or investments it
may make; and the ability of the company to compete successfully in
the future, as well as other risks identified under the caption
"Management's Discussion and Analysis of Financial Condition and
Results of Operations" in the company's Form 10-K for the year ended
December 31, 2005 and its Form 10-Q for the quarter ended March 31,
2006, as filed with the Securities and Exchange Commission. Additional
risks that could cause actual future results to differ materially from
current expectations include the risk of management distraction and
other consequences that might result from the review of certain option
grants and option granting practices described in the Current Report
on Form 8-K filed by the Company on August 11, 2006 and related
developments.
Witness, Impact 360, Improve Everything and the Witness logo are
the trademarks (registered or otherwise) of Witness Systems, Inc.
protected by laws of the U.S. and other countries. All other
trademarks mentioned in this document are the property of their
respective owners.