Witness (NASDAQ:WITS)
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Registration opens for multi-city Americas seminar series; WFO-themed
events focus on the building blocks for creating a collaborative,
customer-centric enterprise
Phase two of company's WFO Blog to launch - highlighting trends, best
practices and success stories for balancing customer satisfaction,
revenue targets and the cost of high quality service
Witness Systems (NASDAQ: WITS), a leading global provider of
software and services, today announced the second phase of its ongoing
global Workforce Optimization (WFO) Seminar Series. Now in its third
year, the North American road show includes complimentary, one-day
events in such cities as Atlanta, Charlotte, Columbus (Ohio), Dallas,
Long Beach, Philadelphia, Phoenix, Seattle, Tampa and Vienna
(Virginia).
Seminars Focus on Workforce Optimization and Creating a
Customer-Centric Enterprise
Taking place during October and early November, these highly
interactive seminars will follow such key themes as WFO and how to
build a customer-centric enterprise. The session topics will explore
how organizations can streamline processes, achieve better
cross-departmental information sharing and collaboration, and respond
more effectively to callers' needs - all of which can markedly enhance
both internal operations and the customer experience.
In addition to WFO and its impact on customer service strategies,
retention and loyalty techniques, workforce models and evolving
technologies, the seminar series also will include roundtables and
best practice discussions that highlight tips and "how tos" for
managing customer churn, decreasing agent turnover, implementing more
efficient processes and improving training initiatives.
Beginning next month, Witness Systems will be in the following
cities for its North American Seminar Series:
-- October 3 - Seattle, Washington
-- October 4 - Long Beach, California
-- October 5 - Phoenix, Arizona
-- October 6 - Dallas, Texas
-- October 17 - Atlanta, Georgia
-- October 18 - Tampa, Florida
-- October 19 - Charlotte, North Carolina
-- October 20 - Columbus, Ohio
-- November 1 - Vienna, Virginia
-- November 2 - Philadelphia, Pennsylvania
For registration and additional information about the multi-city
events, please e-mail contact@witness.com or call 678.254.2300.
Company Prepares to Launch Phase Two of Global Roadshow Blog
In addition to the seminar series itself, the company's Principal
Global Market Consultants Oscar Alban and Bill Durr will launch phase
two of their Global Roadshow Blog located at
www.improveeverything.com. The site provides an inside look at
international contact center trends and how adopting a
"customer-centric" management strategy can help drive business
processes and success.
The Roadshow Blog highlights key findings, best practices,
emerging trends, issues and successes experienced by dynamic
organizations in each of the series' destinations. It's a platform to
learn and see how companies around the globe approach customer service
- in similar, new and creative ways.
The blog is an extension of the current Asia Pacific Roadshow
Seminar Series that Alban and Durr are engaged in through the end of
September. New blogs will be included regularly and continue through
early November.
About Impact 360
Impact 360(TM) from Witness Systems unifies software and services
for quality monitoring, compliance/full-time recording, workforce
management, performance management and e-learning under a framework
that provides a single user interface and centralized administration
and reporting. Across TDM, IP and mixed telephony environments, it
maximizes the information flow within enterprises, businesses and call
centers, providing deep insight into workforce performance, caller
interactions and customer service processes, while driving cost
savings, strategic decision-making and competitive advantage. Impact
360 enhances the customer experience by providing visibility into a
company's entire customer service lifecycle - from planning and
establishing goals to scheduling and deploying the appropriate staff;
from measuring and recording their performance to using that
information to investigate and analyze results; and from changing
business processes and goals based on this analysis to honing employee
skills to meet those goals.
About Witness Systems
Witness Systems (NASDAQ: WITS) is the worldwide leader in software
and services that help businesses capture customer intelligence and
optimize their workforce performance. The company's Impact 360(TM)
solution features quality monitoring, compliance and IP recording,
workforce management, performance management and e-learning. Primarily
deployed in contact centers - as well as the remote, branch and back
offices of global organizations - the workforce optimization solution
captures, analyzes and enables users to share and act on
cross-functional information across the enterprise. With Impact 360,
organizations can improve interactions and the underlying back-office
processes that enhance the customer experience and build customer
loyalty. For more information, visit us at www.witness.com.
Cautionary Note Regarding Forward-looking Statements: Information
in this release that involves Witness Systems' expectations, plans,
intentions or strategies regarding the future are forward-looking
statements that are not facts and involve a number of risks and
uncertainties. They are identified by words such as "anticipates,"
"expects," "intends," "plans," "believes," "estimates," and similar
expressions. These statements are based upon information available to
Witness Systems as of the date of this release, and the company
assumes no obligation to update any such forward-looking statement.
Forward-looking statements believed true when made may ultimately
prove to be incorrect. These statements are not guarantees of future
performance and are subject to risks, uncertainties and other factors,
some of which are beyond our control and may cause actual results to
differ materially from our current expectations. Some of the factors
that could cause actual future results to differ materially from
current expectations include fluctuations in customer demand and the
timing of orders; the company's ability to manage its growth; the risk
of new product introductions and customer acceptance of new products;
the rapid technological change which characterizes the company's
markets; the risks associated with international sales as the company
expands its markets, including the risks associated with foreign
currency fluctuations; the ability of the company to complete and
integrate successfully any acquisitions or investments it may make;
and the ability of the company to compete successfully in the future,
as well as other risks identified under the caption "Management's
Discussion and Analysis of Financial Condition and Results of
Operations" in the company's Form 10-K for the year ended December 31,
2005 and its Form 10-Q for the quarter ended March 31, 2006, as filed
with the Securities and Exchange Commission. Additional risks that
could cause actual future results to differ materially from current
expectations include the risk of management distraction and other
consequences that might result from the review of certain option
grants and option granting practices described in the Current Report
on Form 8-K filed by the Company on August 11, 2006 and related
developments.
Witness, Impact 360, Improve Everything and the Witness logo are
the trademarks (registered or otherwise) of Witness Systems, Inc.
protected by laws of the U.S. and other countries. All other
trademarks mentioned in this document are the property of their
respective owners.