National Cable Service Operator Signs With UCN for Multiple Divisions

Fortune 500 Cable Provider Chooses inContact(R) Echo(R) to Improve Analytics and Measure Customer Service Levels 


SALT LAKE CITY, Nov. 12  /PRNewswire-FirstCall/ -- UCN, Inc. (NASDAQ: UCNN), the market leader in on-demand contact center software, has signed a renewable agreement for inContact(R) Echo(R) with one of the nation's largest cable service operators. Sixteen additional divisions of the company have selected inContact Echo, bringing the total to 26.

The fortune 500 company chose UCN's powerful customer feedback and survey tool to enhance customer experience initiatives in their organization and increase service recovery levels. The company required a solution that delivered improved analytics and more actionable data compared to the "homegrown" technology they were using prior to inContact Echo.

The inContact solution will be implemented in both the customer care departments and the technical operations group including outsourcers and contractors. The new solution provides customer-facing employees the ability to hear the voice of the customer and act immediately in response to this detailed information.

"The inContact on-demand platform has been selected by several of the top cable service providers in the country, due to its ability to empower organizations to increase their customer-centricity while reducing costs," said Paul Jarman, UCN CEO. "The software-as-a-service (SaaS) delivery model gives our customers the ability to implement innovative technologies regardless of the challenging economic environment. We are proud to be an integral part of the success strategy of such industry-leading companies."

About UCN

UCN, Inc. (NASDAQ:UCNN) is the market leader in software-as-a-service (SaaS) applications for contact centers. Our inContact(R) all-in-one suite includes an integrated package of advanced contact handling, performance monitoring and management tools. UCN's patented software includes an enterprise-grade ACD with skills-based routing, IVR, speech recognition and CTI. Agent performance optimization features include customer experience surveys, call monitoring, call recording, workforce scheduling and forecasting, agent hiring tools to reduce attrition, and targeted training delivered to the agent desktop. The inContact on-demand platform can be deployed for multi-site and remote workforces, with no capital expenditure while delivering rapid application development tools for IT control, Fortune 500-compliant security, and a 24/7/365 managed network with carrier-grade redundancy. To learn more about UCN, visit http://www.ucn.net/.

Safe Harbor Statement:  The Private Securities Litigation Reform Act of 1995 provides a safe harbor for forward-looking information made on the Company's behalf. All statements, other than statements of historical facts which address the Company's expectations of sources of capital or which express the Company's expectation for the future with respect to financial performance or operating strategies, can be identified as forward-looking statements. Such statements made by the Company are based on knowledge of the environment in which it operates, but because of the factors previously listed, as well as other factors beyond the control of the Company, actual results may differ materially from the expectations expressed in the forward-looking statements. (For the complete statement, please click to: http://www.ucn.net/safeharbor.) 

DATASOURCE: UCN, Inc.



CONTACT:  David Oldham, VP Marketing of UCN, Inc., [phone],

; or Investors, Scott Liolios, or Ron Both, both of

Liolios Group Inc, [phone], , for UCN, Inc.



Web Site:  http://www.ucn.net/ 

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