TriZetto Teams with Eliza Corporation to Enhance Payers' Health Communications with Members

  
    
  
  
    
      The TriZetto Group Inc. (NASDAQ: TZIX) today announced its selection of 
      Eliza Corporation’s phone-based, 
      speech-enabled outreach programs as an integrated part of TriZetto’s 
      CareAdvance Enterprise® 
      care management application and Healthwise® 
      Smart Campaigns.
    
    
      This combination will improve the way health information is delivered by 
      payers to health plan members. By coupling Eliza’s 
      interactive speech-enabled outreach with the automated care management 
      services of the CareAdvance™ software, health 
      plans can create a member experience that encourages targeted behavioral 
      changes and helps lead to better health outcomes.
    
    
      The CareAdvance application identifies and targets specific member 
      populations, making relevant information and self-management tools 
      available to these individuals. Smart Campaigns, jointly developed with 
      Healthwise, address 14 of the highest-risk and costliest conditions and, 
      through the CareAdvance software, guide the member through a variety of 
      suggested actions and topics, step by step.
    
    
      Through Eliza, the CareAdvance application will enhance the personalized 
      support programs of payers on a number of health-related topics, chronic 
      conditions and preventive tests including asthma, diabetes and flu 
      shots. The member information learned during Eliza’s 
      outreach will automatically populate into the CareAdvance software. The 
      agreement between the two companies is another step toward TriZetto’s 
      vision of Integrated Healthcare Management -- helping to optimize the 
      coordination of benefits and care for healthcare consumers.
    
    
      “We selected Eliza for its ability to improve 
      the quality and impact of healthcare communication. This aligns with the 
      CareAdvance application goals to reach and engage health plan members 
      with timely, relevant and personalized information,” 
      said Gene Drabinski, president of cost and quality of care for TriZetto. “Serving 
      as an extension of our current intervention channels, together Eliza, 
      Healthwise and TriZetto will engage members in a compelling way to help 
      improve member receptivity.”
    
    
      Eliza’s tailored healthcare communications 
      programs help yield positive outcomes in areas such as chronic condition 
      management, medication support, member engagement and retention and 
      more. The company’s innovative approach to 
      assessing and addressing patient status, whether glucose levels in 
      diabetics or indications associated with other chronic health 
      conditions, supports efficient and accurate care management.
    
    
      “Experience has shown that the medium is a 
      big part of the message, and we’ve found that 
      strategic coordination of outreach absolutely increases the impact of 
      the information,” said Alexandra Drane, 
      president and co-founder of Eliza Corporation. “We’re 
      happy to partner with TriZetto and Healthwise as we extend our ability 
      to use coordinated, multimedia approaches to impact clinical care. At 
      the same time, we’re working to infuse the 
      outreach with personalized, conversational content that keeps members 
      engaged over the long-term and helps them feel their personal best – 
      in terms of their health, their attitudes towards the health plans that 
      serve them, and their overall well-being.”
    
    
      About Eliza Corporation
    
    
      Eliza Corporation is the leading provider of innovative, effective 
      healthcare communications. Every day, our tailored interactions connect 
      millions of people with timely, personally relevant information that 
      drives healthier behavior. Each Eliza program is powered by our patented 
      speech recognition technology, rich web and multi-media delivery 
      platform, proven communications methodologies, and sophisticated data 
      analytics. Our integrated communication strategies consistently yield 
      the best outcomes in the industry in terms of improved engagement, 
      health and wellness measures, and financial savings.
    
    
      Eliza’s clients include the nation’s 
      leading health plans, disease management firms, pharmaceutical 
      companies, pharmacy benefit managers and employers. The results of our 
      programs have been recognized by organizations including the Centers for 
      Prevention and Disease Control, the BlueCross BlueShield Association, 
      The Consumer Directed Health Care Congress and Harvard Medical School. 
      For more information, please visit www.elizacorp.com 
      or call 978-921-2700.
    
    
      About TriZetto
    
    
      TriZetto is Powering Integrated Healthcare Management™. 
      With its technology touching nearly half of the U.S. insured population, 
      TriZetto is uniquely positioned to drive the convergence of health 
      benefit administration, care management and constituent engagement. The 
      company provides premier information technology solutions that enable 
      payers and other constituents in the healthcare supply chain to improve 
      the coordination of benefits and care for healthcare consumers. 
      Healthcare payers include national and regional health insurance plans, 
      and benefits administrators that provide transaction services to 
      self-insured employer groups. The company’s 
      payer-focused information technology offerings include enterprise and 
      component software, hosting and business process outsourcing services, 
      and consulting. Headquartered in Newport Beach, Calif., TriZetto can be 
      reached at 949-719-2200 or at www.trizetto.com.