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Bad Attitudes Don't Have to Make You Say Ba Humbug: Travelocity Reveals Survey
On Rudeness in Travel and Tips to Make Trips Merrier This Holiday
From Unruly Kids to the Infamous Airplane Seat-Kicker, Travelocity & Public
Agenda Poll Reveals Rudeness Seen as a Serious Problem in Travel, Especially At
Holiday Time
SOUTHLAKE, Texas, Dec. 11 /PRNewswire/ -- 'Tis the season of merriment, unless
you're traveling next to a loud talker or an incessant cell-phone chatterer,
says a new Travelocity poll on the state of rude behavior amongst travelers.
This survey of more than 1,000 travelers was conceived by Public Agenda, a
nonprofit public opinion research organization which conducted a major national
study of rudeness in America that was supported by the Pew Charitable Trusts.
The study shows that one of the most festive and celebrated seasons of the year,
the winter holidays, can bring out some not-so-merry behavior in travelers.
While 35 percent of travelers don't think rudeness is a serious issue, the
majority of travelers think it can be. However, most travelers (60 percent) are
able to shrug rudeness off within a few minutes. With this survey in mind,
Travelocity is sharing ways to make the holiday journey a merrier experience
through education and some helpful hints.
Unfortunately, travel is considered always stressful by many (29 percent), while
the survey showed that an equally large group (28 percent) feels that travel
during the holidays is the most stressful travel time of the year, even above
business trips and summer vacations. Airports around the country work to
counter this anxiety by offering special holiday programs, such as local
musicians and gift-givers for kids. Major airports such as LaGuardia, Chicago
Midway, Atlanta, and Dallas/Fort Worth are among them.
According to the survey, one third of respondents feel rude travelers and travel
personnel are the factors that most negatively impact their trip. "Contrary to
popular opinion, our study shows that travel is more of a stressor at holiday
time than spending time with relatives," said Travelocity editor-at-large, Amy
Ziff. "Compare a 28 percent response rate for those who say travel is the most
stressful to the 10 percent who cited family."
What bothers people most? It isn't the much talked about food on-board,
although respondents do find fish, ethnic food, items with garlic and fast food
to be amongst the most bothersome items brought on board. Instead, respondents
vote that uncontrolled children as well as fellow passengers who kick the
seat-back in front of them are the most aggravating.
The survey results were accumulated in Nov. 2003 and consisted of responses from
more than 1,000 Travelocity members. Complete results can be found at
http://www.travelocity.com/rudenesspoll . Additional survey findings as
follows:
The top 5 factors most likely to elicit rude behavior when traveling:
1. Rude company personnel
2. Lost luggage
3. Reservation problems/complications
4. Rude fellow travelers
5. Long lines
Root causes of rude behavior:
* Largest group (65 percent) cited waiting in long lines and losing
one's patience as the most common trigger for rude behavior
* The second largest group (63 percent) attributed rudeness to a
deeper factor, saying it was a result of parents' failing to teach
their children proper respect
Fortunately, travel morale is a problem with a remedy. Following are a few tips
from travel expert Amy Ziff that can help deter travelers from being rude on the
road. For more travel tips, trends and data, visit
http://www.travelocity.com/atoz . "It's important that we all take time to
examine our own actions to see if there are things we can do to help modify or
eliminate rude behavior on the road," said Ziff.
* Know the rules at the airports ahead of time so you can move through
security quickly and avoid holding up others whenever possible.
* Space is limited when you're on the road, so try to keep your things
neat and within your own limits.
* Avoid packing smelly food and be sure to dispose of it as soon as you
are done.
* Limit cell phone usage, and remember to keep your voice down when you
use it.
* When on the road, remember to say it with a smile as you're more likely
to get a smile in return.
* Be considerate of those around you in every situation. Think of
yourself as a guest, rather than as an owner.
"Changing negative behaviors in general is perhaps more important than ever, as
travelers wield a lot of buying power and can assert their preferences by voting
with their wallets and showing what they like and dislike. In fact, our survey
shows that after encountering rudeness by company personnel, half of those
polled said they stopped conducting business with that provider again," said
Ziff.
Other Key Findings:
* While the majority of respondents get over rude behavior quickly,
almost three out of every four respondents tell their friends when
treated rudely by travel service personnel and 50 percent say they
refuse to do business with the company again
* Twenty four percent of respondents indicate that they are likely to
encounter rude behavior all or most of the time
* While the majority feel it is not rude to bring food on a plane, two
out of every five feel it is if food smells offensive
* Fellow travelers and drivers are considered ruder during the holiday
season by more than half of respondents (while travel personnel are
seen as behaving the same as usual)
* Flying is considered the most stressful mode of transit by
48 percent of respondents, even above road trips
About the Travelocity/Public Agenda Rudeness Poll
The Travelocity study was fielded from Nov. 4 - 6, 2003 via a survey of
Travelocity members who have traveled in the last 12 months to obtain
information about travelers' experiences with rudeness while on the road.
Results were accumulated by more than 1,000 responses received.
About Public Agenda
Public Agenda is a nonprofit organization dedicated to nonpartisan public policy
research. Founded in 1975 by former U.S. Secretary of State Cyrus Vance and
Daniel Yankelovich, the social scientist and author, its mission is to inform
leaders about the public's views and to educate citizens about government
policy. In 2002, Public Agenda published the landmark study titled Aggravating
Circumstances: A Status Report on Rudeness in America, which documented
America's growing concern about incivility as a serious problem that should be
addressed by our society.
About Travelocity
Travelocity, a Sabre Holdings(TM) company, pioneered the online travel space and
continues to be the most popular travel service on the Web, giving consumers
access to hundreds of airlines, thousands of hotels and cruise, last-minute and
vacations packages, and best-in-class car rental companies, all backed by 1,000
customer service representatives staffed to provide 24-hour assistance. With 41
million members, Travelocity is the sixth largest travel agency in the United
States. It has been recognized worldwide for its leadership in the online
travel space, and it operates or powers Web sites in five languages across four
continents. Additional information about Travelocity can be found on the Web at
http://www.travelocity.com/ .
Sabre Holdings Corporation (NYSE:TSG) is a world leader in travel commerce,
retailing travel products and providing distribution and technology solutions
for the travel industry. More information about Sabre Holdings is available at
http://www.sabre-holdings.com/ .
CONTACT:
Judy Haveson ()
212/554-7425
Amanda Borichevsky ()
972/488-4790
VOLLMER
DATASOURCE: Travelocity
CONTACT: Judy Haveson, +1-212-554-7425, or , or
Amanda Borichevsky, +1-972-488-4790, or , both of
VOLLMER, for Travelocity
Web site: http://www.travelocity.com/
http://www.travelocity.com/rudenesspoll
http://www.travelocity.com/atoz
http://www.sabre-holdings.com/