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Share Name | Share Symbol | Market | Type |
---|---|---|---|
Support com Inc | NASDAQ:SPRT | NASDAQ | Common Stock |
Price Change | % Change | Share Price | Bid Price | Offer Price | High Price | Low Price | Open Price | Shares Traded | Last Trade | |
---|---|---|---|---|---|---|---|---|---|---|
0.00 | 0.00% | 11.80 | 11.92 | 11.96 | 0 | 01:00:00 |
Delaware
|
|
94-3282005
|
(State
or Other Jurisdiction of Incorporation or
Organization)
|
|
(I.R.S. Employer Identification No.)
|
1521 Concord Pike (US 202), Suite 301, Wilmington, DE
|
|
94089
|
(Address
of Registrant’s Principal Executive Offices)
|
|
(Zip Code)
|
Title of each class
|
|
Name of each exchange on which registered
|
Common
Stock, $.0001 par value
|
|
The NASDAQ Global Select Market
|
Preferred
Stock Purchase Rights
|
|
The NASDAQ Global Select Market
|
Large accelerated filer ☐
|
Accelerated filer ☐
|
Non-accelerated filer ☐
|
Smaller reporting company ☒
|
|
|
|
Emerging growth company ☐
|
|
|
(Do not check if a smaller reporting company)
|
|
|
|
Page
|
PART I
|
|
|
4
|
||
8
|
||
23
|
||
23
|
||
23
|
||
23
|
||
PART II
|
24
|
|
24
|
||
25
|
||
25
|
||
32
|
||
33
|
||
|
34
|
|
62
|
||
62
|
||
|
62
|
|
63
|
||
PART III
|
64
|
|
64
|
||
64
|
||
64
|
||
64
|
||
64
|
||
PART IV
|
65
|
|
65
|
||
69
|
||
70
|
|
Low
|
High
|
Fiscal Year 2019:
|
|
|
First
Quarter
|
$2.07
|
$2.60
|
Second
Quarter
|
$1.48
|
$2.78
|
Third
Quarter
|
$1.48
|
$1.73
|
Fourth
Quarter
|
$1.05
|
$2.20
|
Fiscal Year 2018:
|
|
|
First
Quarter
|
$2.41
|
$2.99
|
Second
Quarter
|
$2.56
|
$3.15
|
Third
Quarter
|
$2.63
|
$3.01
|
Fourth
Quarter
|
$2.29
|
$3.03
|
|
Twelve months ended December 31,
|
|
|
2019
|
2018
|
Services
|
$59,545
|
$64,476
|
Software
and other
|
3,788
|
5,073
|
Total
revenue
|
$63,333
|
$69,549
|
($ in thousands)
|
2019
|
% Change
2018 to 2019
|
2018
|
Services
|
$59,545
|
(8)%
|
$64,476
|
Software
and other
|
3,788
|
(25)%
|
5,073
|
Total
revenue
|
$63,333
|
(9)%
|
$69,549
|
|
Year Ended December 31
|
|
|
2019
|
2018
|
Services
|
94%
|
93%
|
Software
and other
|
6%
|
7%
|
Total
revenue
|
100%
|
100%
|
($ in thousands)
|
2019
|
% Change
2018 to 2019
|
2018
|
Cost
of services
|
$46,714
|
(19)%
|
$57,396
|
Cost
of software and other
|
151
|
(27)%
|
208
|
Total
cost of revenues
|
$46,865
|
(19)%
|
$57,604
|
($ in thousands)
|
2019
|
% Change
2018 to 2019
|
2018
|
Engineering
and IT
|
$4,078
|
47%
|
$2,780
|
Sales
and marketing
|
1,760
|
(4)%
|
1,823
|
General
and administrative
|
7,679
|
4%
|
7,408
|
Legal
settlement
|
—
|
(100)%
|
10,000
|
Total
operating expenses
|
$13,517
|
(39)%
|
$22,011
|
($ in thousands)
|
2019
|
% Change
2018 to 2019
|
2018
|
Interest
income and other, net
|
$1,049
|
9%
|
$965
|
($ in thousands)
|
2019
|
% Change
2018 to 2019
|
2018
|
Income tax
provision (benefit)
|
$154
|
(155%)
|
$(1)
|
|
Payments Due By Period
|
|||
|
Total
|
Less than
1 year
|
1 - 3
Years
|
More
than 3
Years
|
Operating
leases
|
$381
|
$274
|
$107
|
$—
|
Uncertain
tax positions, including interest and penalties
|
137
|
—
|
—
|
137
|
|
$518
|
$274
|
$107
|
$137
|
|
Page
|
|
|
34
|
|
|
|
35
|
|
|
|
36
|
|
|
|
37
|
|
|
|
38
|
|
|
|
39
|
|
|
|
40
|
|
Year Ended December 31,
|
|
|
2019
|
2018
|
Revenue:
|
|
|
Services
|
$59,545
|
$64,476
|
Software
and other
|
3,788
|
5,073
|
Total
revenue
|
63,333
|
69,549
|
Costs
of revenue:
|
|
|
Cost
of services
|
46,714
|
57,396
|
Cost
of software and other
|
151
|
208
|
Total
cost of revenue
|
46,865
|
57,604
|
Gross
profit
|
16,468
|
11,945
|
Operating
expenses:
|
|
|
Engineering
and IT
|
4,078
|
2,780
|
Sales
and marketing
|
1,760
|
1,823
|
General
and administrative
|
7,679
|
7,408
|
Legal
settlement
|
—
|
10,000
|
Total
operating expenses
|
13,517
|
22,011
|
Income
(loss) from operations
|
2,951
|
(10,066)
|
Interest
income and other, net
|
1,049
|
965
|
Income
(loss) from operations, before income taxes
|
4,000
|
(9,101)
|
Income
tax provision (benefit)
|
154
|
(1)
|
Net
income (loss)
|
$3,846
|
$(9,100)
|
|
|
|
Basic
and diluted income (loss) per share
|
|
|
Basic
|
$0.20
|
$(0.48)
|
Diluted
|
$0.20
|
$(0.48)
|
|
|
|
Shares used in
computing per share amounts
|
|
|
Basic
|
18,977
|
18,826
|
Diluted
|
19,026
|
18,826
|
|
Year Ended December 31,
|
|
|
2019
|
2018
|
|
|
|
Net
income (loss)
|
$3,846
|
$(9,100)
|
|
|
|
Other
comprehensive income (loss):
|
|
|
Change
in foreign currency translation adjustment
|
49
|
(414)
|
Change
in net unrealized gain on investments
|
78
|
15
|
Other
comprehensive income (loss)
|
127
|
(399)
|
|
|
|
Comprehensive
income (loss)
|
$3,973
|
$(9,499)
|
|
Common Stock
|
|
|
|
|
|
|
|
Shares
|
Amount
|
Additional
Paid-In
Capital
|
Treasury
Stock
|
Accumulated
Other Comprehensive
Loss
|
Accumulated
Deficit
|
Total Stockholders’
Shares
|
Balances
at December 31, 2016
|
18,548,180
|
$2
|
$267,400
|
$(5,295)
|
$(2,329)
|
$(202,470)
|
$57,308
|
Net
loss
|
—
|
—
|
—
|
—
|
—
|
(1,526)
|
(1,526)
|
Partial
shares in reverse split
|
(40)
|
|
(1)
|
|
|
|
(1)
|
Other
comprehensive income
|
—
|
—
|
—
|
—
|
221
|
—
|
221
|
Stock-based
compensation expense
|
—
|
—
|
430
|
—
|
—
|
—
|
430
|
Issuance
of common stock upon exercise of stock options for cash and
releases of RSUs
|
153,824
|
—
|
|
—
|
—
|
—
|
|
Issuance
of common stock under employee stock purchase plan
|
28,018
|
—
|
28
|
—
|
—
|
—
|
28
|
Repurchase
of common stock
|
(1,070)
|
—
|
—
|
(2)
|
—
|
—
|
(2)
|
Balances
at December 31, 2017
|
18,728,912
|
$2
|
$267,857
|
$(5,297)
|
$(2,108)
|
$(203,996)
|
$56,458
|
Net
loss
|
—
|
—
|
—
|
—
|
|
(9,100)
|
(9,100)
|
Other
comprehensive income
|
—
|
—
|
—
|
—
|
(399)
|
—
|
(399)
|
Stock-based
compensation expense
|
—
|
—
|
680
|
—
|
—
|
—
|
680
|
Issuance
of common stock under employee stock purchase plan
|
31,387
|
—
|
72
|
—
|
—
|
—
|
72
|
Balances
at December 31, 2018
|
18,955,264
|
$2
|
$268,794
|
$(5,297)
|
$(2,507)
|
$(213,096)
|
$47,896
|
Net
income
|
—
|
|
—
|
—
|
|
3,846
|
3,846
|
Other
comprehensive income
|
—
|
—
|
—
|
—
|
127
|
—
|
127
|
Stock-based
compensation expense
|
—
|
—
|
304
|
—
|
—
|
—
|
304
|
Dividend
payout
|
|
|
(19,054)
|
|
|
|
(19,054)
|
Issuance
of common stock upon exercise of stock options for cash and
releases of RSUs
|
72,724
|
—
|
—
|
—
|
—
|
—
|
—
|
Issuance
of common stock under employee stock purchase plan
|
25,866
|
—
|
48
|
—
|
—
|
—
|
48
|
Balances
at December 31, 2019
|
19,053,854
|
$2
|
$250,092
|
$(5,297)
|
$(2,380)
|
$(209,250)
|
$33,167
|
|
Year
Ended December 31,
|
|
|
2019
|
2018
|
Operating
activities:
|
|
|
Net
income (loss)
|
$3,846
|
$(9,100)
|
Adjustments
to reconcile net income (loss) to net cash provided by (used in)
operating activities:
|
|
|
Stock-based
compensation expense
|
304
|
680
|
Amortization
of premiums and discounts on investments
|
83
|
176
|
Depreciation
|
294
|
638
|
Deferred
income taxes
|
-
|
-
|
Changes
in operating assets and liabilities:
|
|
|
Accounts
receivable, net
|
2,893
|
341
|
Prepaid
expenses and other current assets
|
282
|
(210)
|
Other
assets
|
40
|
159
|
Accounts
payable
|
(92)
|
136
|
Accrued
legal settlement
|
(10,000)
|
10,000
|
Accrued
compensation
|
(1,804)
|
257
|
Other
accrued liabilities
|
26
|
(358
|
Other
long-term liabilities
|
18
|
(85)
|
Deferred
revenue
|
58
|
(884)
|
Net
cash provided by (used in) operating activities
|
(4,052)
|
796
|
|
|
|
Investing
activities:
|
|
|
Purchases
of property and equipment
|
(124)
|
(208)
|
Disposal
of property and equipment
|
3
|
-
|
Purchases
of investments
|
(34,898)
|
(30,049)
|
Proceeds
from sale of investments
|
9,766
|
-
|
Maturities
of investments
|
33,267
|
36,604
|
Net
cash provided by investing activities
|
8,014
|
6,347
|
|
|
|
Financing
activities:
|
|
|
Proceeds
from exercise of stock options
|
-
|
185
|
Proceeds
from employee stock purchase plan
|
48
|
72
|
Payment
of dividend
|
(19,054)
|
-
|
Net
cash provided by (used in) financing activities
|
(19,006)
|
257
|
Net
increase (decrease) in cash and cash equivalents
|
(15,044)
|
7,400
|
Effect
of exchange rate changes on cash and cash equivalents
|
(51)
|
(268)
|
Cash
and cash equivalents at beginning of year
|
25,182
|
18,050
|
Cash
and cash equivalents at end of year
|
$10,087
|
$25,182
|
|
|
|
Supplemental
schedule of cash flow information:
|
|
|
|
|
|
Cash
paid for income taxes
|
$98
|
$72
|
|
Balance at
Beginning of
Period
|
Adjustments to
Costs and
Expenses
|
Write-
offs
|
Balance at
End of
Period
|
Allowance
for doubtful accounts:
|
|
|
|
|
Year
ended December 31, 2018
|
$9
|
$24
|
$(20)
|
$13
|
Year
ended December 31, 2019
|
$13
|
$40
|
$(25)
|
$28
|
|
For the Year Ended December 31, 2019
|
|||
|
Amortized
Cost
|
Gross
Unrealized
Gains
|
Gross
Unrealized
Losses
|
Fair Value
|
Cash
|
$7,814
|
$—
|
$—
|
$7,814
|
Money
market fund
|
1,137
|
—
|
—
|
1,137
|
Certificates
of deposit
|
475
|
—
|
—
|
475
|
Commercial
paper
|
6,912
|
—
|
(1)
|
6,911
|
Corporate
notes and bonds
|
7,922
|
15
|
(4)
|
7,933
|
U.S.
government agency securities
|
2,145
|
—
|
(1)
|
2,144
|
|
$26,405
|
$15
|
$(6)
|
$26,414
|
Classified
as:
|
|
|
|
|
Cash
and cash equivalents
|
$10,087
|
$—
|
$—
|
$10,087
|
Short-term
investments
|
16,318
|
15
|
(6)
|
16,327
|
|
$26,405
|
$15
|
$(6)
|
$26,414
|
|
For the Year Ended December 31, 2018
|
|||
|
Amortized
Cost
|
Gross
Unrealized
Gains
|
Gross
Unrealized
Losses
|
Fair Value
|
Cash
|
$8,391
|
$—
|
$—
|
$8,391
|
Money
market fund
|
14,295
|
—
|
—
|
14,295
|
Certificates
of deposit
|
1,171
|
—
|
(1)
|
1,170
|
Commercial
paper
|
3,986
|
—
|
(1)
|
3,985
|
Corporate
notes and bonds
|
14,899
|
—
|
(66)
|
14,833
|
U.S.
government agency securities
|
6,976
|
—
|
(1)
|
6,975
|
|
$49,718
|
$—
|
$(69)
|
$49,649
|
Classified
as:
|
|
|
|
|
Cash
and cash equivalents
|
$25,182
|
$—
|
$—
|
$25,182
|
Short-term
investments
|
24,536
|
—
|
(69)
|
24,467
|
|
$49,718
|
$—
|
$(69)
|
$49,649
|
|
December 31,
|
|
|
2019
|
2018
|
Due
within one year
|
$12,754
|
$20,874
|
Due
within two years
|
3,573
|
3,593
|
|
$16,327
|
$24,467
|
As of December 31, 2019
|
In Gain Position
Less Than 12 Months
|
In (Loss) Position
More Than 12 Months
|
Total in Gain Position
|
|||
Description
|
Fair Value
|
Unrealized Gain (Losses)
|
Fair Value
|
Unrealized (Losses)
|
Fair Value
|
Unrealized Gain (Losses)
|
Certificates
of deposit
|
$475
|
$—
|
$—
|
$—
|
$475
|
$—
|
Corporate
notes and bonds
|
10,120
|
15
|
4,714
|
(5)
|
14,834
|
10
|
U.S.
government agency securities
|
2,145
|
(1)
|
—
|
—
|
2,145
|
(1)
|
Total
|
$12,740
|
$14
|
$4,714
|
$(5)
|
$17,454
|
$9
|
As of December 31, 2018
|
In Loss Position
Less Than 12 Months
|
In Loss Position
More Than 12 Months
|
Total in Loss Position
|
|||
Description
|
Fair Value
|
Unrealized Losses
|
Fair Value
|
Unrealized Losses
|
Fair Value
|
Unrealized Losses
|
Certificates
of deposit
|
$1,171
|
$(1)
|
$—
|
$—
|
$1,171
|
$(1)
|
Corporate
notes and bonds
|
18,885
|
(67)
|
—
|
—
|
18,885
|
(67)
|
U.S.
government agency securities
|
6,976
|
(1)
|
—
|
—
|
6,976
|
(1)
|
Total
|
$27,032
|
$(69)
|
$—
|
$—
|
$27,032
|
$(69)
|
|
Twelve months ended December 31,
|
|
|
2019
|
2018
|
Services
|
$59,545
|
$64,476
|
Software
and other
|
3,788
|
5,073
|
Total
revenue
|
$63,333
|
$69,549
|
|
Foreign
Currency
Translation
Gain (Loss)
|
Unrealized
Gain
(Loss) on
Investments
|
Total
|
Balance
as of December 31, 2018
|
$(2,438)
|
$(69)
|
$(2,507)
|
Current-period
other comprehensive gain
|
49
|
78
|
127
|
Balance
as of December 31, 2019
|
$(2,389)
|
$9
|
$(2,380)
|
|
Stock Option Plan
|
Employee Stock Purchase Plan
|
||
|
2019
|
2018
|
2019
|
2018
|
Risk-free
interest rate
|
1.67%
|
2.43%
|
2.01%
|
2.31%
|
Expected
term (in years)
|
3.1
|
3.0
|
0.5
|
0.5
|
Volatility
|
35.6%
|
41.2%
|
42.4%
|
29.0%
|
Expected
dividend
|
0%
|
0%
|
0%
|
0%
|
Weighted
average grant-date fair value
|
$0.52
|
$0.84
|
$0.43
|
$0.67
|
As of December 31, 2019
|
Level 1
|
Level 2
|
Level 3
|
Total
|
Money
market funds
|
$1,137
|
$—
|
$—
|
$1,137
|
Certificates
of deposit
|
—
|
475
|
—
|
475
|
Commercial
paper
|
—
|
6,911
|
—
|
6,911
|
Corporate
notes and bonds
|
—
|
7,933
|
—
|
7,933
|
U.S.
government agency securities
|
—
|
2,144
|
—
|
2,144
|
Total
|
$1,137
|
$17,463
|
$—
|
$18,600
|
As of December 31, 2018
|
Level 1
|
Level 2
|
Level 3
|
Total
|
Money
market funds
|
$14,295
|
$—
|
$—
|
$14,295
|
Certificates
of deposit
|
—
|
1,170
|
—
|
1,170
|
Commercial
paper
|
—
|
3,985
|
—
|
3,985
|
Corporate
notes and bonds
|
—
|
14,833
|
—
|
14,833
|
U.S.
government agency securities
|
—
|
6,975
|
—
|
6,975
|
Total
|
$14,295
|
$26,963
|
$—
|
$41,258
|
|
December 31,
|
|
|
2019
|
2018
|
Computer
equipment and software
|
$7,233
|
$7,143
|
Furniture
and office equipment
|
142
|
142
|
Leasehold
improvements
|
348
|
348
|
Construction
in progress
|
32
|
—
|
|
7,755
|
7,633
|
Accumulated
depreciation
|
(7,222)
|
(6,930)
|
|
$533
|
$703
|
Years ending December 31,
|
Operating Leases
|
2020
|
$274
|
2021
|
107
|
Total
minimum lease and principal payments
|
$381
|
|
As of December 31,
|
|
|
2019
|
2018
|
Accrued
expenses
|
$443
|
$338
|
Self-insurance
accruals
|
404
|
585
|
Lease
liabilities
|
68
|
-
|
Other
accrued liabilities
|
86
|
55
|
Total
other accrued liabilities
|
$1,001
|
$978
|
|
As of December 31,
|
|
|
2019
|
2018
|
Long-term
income tax payable
|
$783
|
$545
|
FIN48
long-term income tax payable
|
-
|
253
|
Other
long-term liabilities
|
9
|
2
|
Total
other long-term liabilities
|
$792
|
$800
|
|
Number of
Shares
|
Weighted
Average
Exercise Price
per Share
|
Weighted
Average
Remaining
Contractual
Term (in years)
|
Aggregate
Intrinsic Value
(in thousands)
|
Outstanding
options at December 31, 2017
|
732,190
|
$3.72
|
8.17
|
$56
|
Granted
|
330,000
|
$2.75
|
|
|
Exercised
|
(75,022)
|
$2.46
|
|
|
Forfeited
|
(183,848)
|
$6.14
|
|
|
Outstanding
options at December 31, 2018
|
803,320
|
$2.89
|
8.43
|
$54
|
Granted
|
90,000
|
$0.94
|
|
|
Exercised
|
-
|
$-
|
|
|
Forfeited
|
(77,135)
|
$1.97
|
|
|
Outstanding
options at December 31, 2019
|
816,185
|
$1.77
|
7.49
|
$16
|
Options
vested and expected to vest
|
816,185
|
$1.77
|
7.49
|
$16
|
Exercisable
at December 31, 2019
|
698,879
|
$1.88
|
7.34
|
$7
|
|
Number of Shares
|
Weighted Average Grant-Date Fair Value per Share
|
Weighted Average Remaining Contractual Term
(in years)
|
Aggregate Intrinsic Value (in thousands)
|
Outstanding
RSUs at December 31, 2017
|
136,329
|
$2.80
|
0.80
|
$329
|
Awarded
|
90,905
|
$2.75
|
|
|
Released
|
(119,943)
|
$2.79
|
|
|
Forfeited
|
(11,061)
|
$2.67
|
|
|
Outstanding
RSUs at December 31, 2018
|
96,230
|
$2.78
|
0.60
|
$227
|
Awarded
|
243,348
|
$1.39
|
|
|
Released
|
(72,724)
|
$2.06
|
|
|
Forfeited
|
(18,305)
|
$2.75
|
|
|
Outstanding RSUs at December 31, 2019
|
248,549
|
$1.62
|
0.60
|
$227
|
|
Year Ended December 31,
|
|
|
2019
|
2018
|
United
States
|
$3,634
|
$(9,458)
|
Foreign
|
366
|
357
|
Total
|
$4,000
|
$(9,101)
|
Weighted
Average Remaining Lease Term
|
|
Operating
leases
|
0.4 years
|
Weighted
Average Discount Rate
|
|
Operating
leases
|
4.5%
|
|
Operating Leases
|
2020
|
$62
|
2021
|
5
|
2022
|
3
|
Total
undiscounted cash flows
|
70
|
Less
imputed interest
|
(2)
|
Present
value of lease liabilities
|
$68
|
Cash paid for amounts included in the measurement
of lease liabilities:
|
For the Year
Ended
December 31,
2019
|
Operating
cash flows from operating leases
|
$181
|
Right-of-use
assets obtained in exchange for lease obligations:
|
|
Operating
leases
|
$-
|
/s/
RICHARD A. BLOOM
|
|
RICHARD A. BLOOM
President and Chief Executive Officer
|
|
/s/ RICHARD A.
BLOOM
|
|
RICHARD A. BLOOM
Principal Financial Officer
|
|
Exhibit
|
|
Description of Document
|
|
Restated
Certificate of Incorporation, as amended (incorporated by reference
to Exhibit 3.1 of Support.com’s annual report on
Form 10-K for the year ended December 31,
2001)
|
|
|
Certificate of
Amendment to Support.com’s Amended and Restated Certificate
of Incorporation (incorporated by reference to Exhibit 3.1 of
Support.com’s current report on Form 8-K filed with the SEC
on June 23, 2009)
|
|
|
Certificate of
Designation of Series A Junior Participating Preferred Stock of
Support.com (incorporated by reference to Exhibit 3.1 of
Support.com’s current report on Form 8-K filed with the SEC
on October 14, 2015)
|
|
|
Amended and
Restated Bylaws (incorporated by reference to Exhibit 3.1 of
Support.com’s current report on Form 8-K filed with the
SEC on February 5, 2016)
|
|
|
Certificate of
Designation of Series B Junior Participating Preferred Stock, as
filed with the Secretary of State of Delaware on April 21, 2016
(incorporated by reference to Exhibit 3.1 of Support.com’s
current report on Form 8-K filed with the SEC on April 21,
2016)
|
|
|
Certificate of
Amendment to the Restated Certificate of Incorporation of the
Company effective January 20, 2017, filed on January 13, 2017
(incorporated by reference to Exhibit 3.1 of Support.com’s
current report on Form 8-K filed with the SEC on January 13,
2017
|
|
|
Amended and
Restated Certificate of Designation of Series B Junior
Participating Preferred Stock of the Company (incorporated by
reference to Exhibit 3.1 of Support.coms current report on Form 8-K
filed with the SEC on August 22, 2019)
|
|
|
Form of Common
Stock Certificate (incorporated by reference to Exhibit 4.1 of
Support.com’s quarterly report on Form 10-Q for the
quarter ended June 30, 2002)
|
|
|
Rights Agreement
with Computershare Trust Company, N.A., dated October 13, 2015
(incorporated by reference to Exhibit 4.1 of
Support.com’s current report on Form 8-K filed with the SEC
on October 14, 2015).
|
|
|
Section 382 Tax
Benefits Preservation Plan, dated as of April 20, 2016, by and
between Support.com, Inc. and Computershare Trust Company, N.A., as
Rights Agent (incorporated by reference to Exhibit 4.1 of
Support.com’s current report on Form 8-K filed with the SEC
on April 21, 2016)
|
|
|
Amendment No. 1,
dated as of April 20, 2016, to the Rights Agreement, dated as of
October 13, 2015, by and between Support.com, Inc. and
Computershare Trust Company, N.A., as Rights Agent (incorporated by
reference to Exhibit 4.2 to Support.com’s Form 8-A/A filed
with the SEC on April 21, 2016)
|
|
|
Certificate of
Elimination of the Series A Preferred Stock filed with the
Secretary of State of the State of Delaware on April 21, 2016
(incorporated by reference to Exhibit 4.3 to Support.com’s
Form 8-A/A filed with the SEC on April 21, 2016)
|
|
|
Support.com, Inc.
Second Amended and Restated 2010 Equity and Performance Incentive
Plan (incorporated by reference to Appendix B of Support.com's
proxy statement on Schedule 14a, filed with the SEC on May 12,
2016)
|
|
|
Section
382 Tax Benefits Preservation Plan, dated as of August 21, 2019, by
and between Support.com, Inc. and Computershare Trust Company,
N.A., as Rights Agent (incorporated by reference to Exhibit 4.1 of
Support.coms current report on Form 8-K filed with the SEC on
August 22, 2019)
|
|
|
Support.com’s
amended and restated 2010 Equity and Incentive Compensation Plan
(incorporated by reference to Exhibit 4.1 of Support.com’s
current report on Form 8-K filed with the SEC on May 21,
2010)
|
|
|
Support.com’s
2011 Employee Stock Purchase Plan (incorporated by reference to
Annex A of Support.com’s definitive proxy statement for
Support.com’s 2011 annual meeting of stockholders filed on
April 15, 2011)
|
|
|
Support.com’s
2014 Inducement Award Plan (incorporated by reference to Exhibit
10.2 of Support.com’s current report on Form 8-K filed with
the SEC on May 19, 2014)
|
|
|
Form of
Directors’ and Officers’ Indemnification Agreement
(incorporated by reference to Exhibit 10.4 of
Support.com’s registration statement on Form S-1 filed
with the SEC on February 18, 2000)
|
|
|
Form of Stock
Option Grant Notification for Officers and Employees (incorporated
by reference to Exhibit 10.1(a) of Support.com’s quarterly
report on Form 10-Q filed on November 5, 2009).
|
|
|
Sublease Agreement
with TYCO Healthcare Group LP dated June 7, 2012 (incorporated by
reference to Exhibit 10.1 of Support.com’s quarterly
report on form 10-Q filed with the SEC on August 8,
2012).
|
|
Master Services
Agreement Call Handling Services between Comcast and Support.com,
effective as of October 1, 2013 (incorporated by reference to
Exhibit 10.19 of Support.com’s annual report on Form 10-K
filed with the SEC on March 7, 2014) (1)
|
|
|
Statement of Work
Number 1 to Master Services Agreement Call Handling Services
between Comcast and Support.com, effective as of October 1, 2013
(incorporated by reference to Exhibit 10.20 of Support.com’s
annual report on Form 10-K filed with the SEC on March 7, 2014)
(1)
|
|
|
Change Management
Form Number 1 under Statement of Work Number 1 to Master Services
Agreement Call Handling Services between Comcast and Support.com,
effective as of December 22, 2013 (incorporated by reference to
Exhibit 10.24 of Support.com’s annual report on Form 10-K
filed with the SEC on March 7, 2014 (1)
|
|
|
Amendment Number 1
to Statement of Work Number 1 to Master Services Agreement Call
Handling Services between Comcast and Support.com, effective as of
December 31, 2013 (incorporated by reference to Exhibit 10.21 of
Support.com’s annual report on Form 10-K filed with the SEC
on March 7, 2014)
|
|
|
Statement of Work
Number 2 to Master Services Agreement Call Handling Services
between Comcast and Support.com, effective as of December 31, 2013
(incorporated by reference to Exhibit 10.22 of Support.com’s
annual report on Form 10-K filed with the SEC on March 7, 2014)
(1)
|
|
|
Statement of Work
Number 3 to Master Services Agreement Call Handling Services
between Comcast and Support.com, effective as of March 21, 2014
(incorporated by reference to Exhibit 10.3 of Support.com’s
quarterly report on Form 10-Q filed with the SEC on May 8, 2014)
(1)
|
|
|
Change Management
Form Number 2 under Statement of Work Number 1 to Master Services
Agreement Call Handling Services between Comcast and Support.com,
effective as of February 27, 2014 (incorporated by reference to
Exhibit 10.1 of Support.com’s quarterly report on Form 10-Q
filed with the SEC on May 8, 2014) (1)
|
|
|
Change Management
Form Number 3 under Statement of Work Number 1 to Master Services
Agreement Call Handling Services between Comcast and Support.com,
effective as of March 4, 2014 (incorporated by reference to Exhibit
10.2 of Support.com’s quarterly report on Form 10-Q filed
with the SEC on May 8, 2014) (1)
|
|
|
First Change
Management Form to Statement of Work Number 3 to Master Services
Agreement Call Handling Services between Comcast and Support.com,
effective as of June 4, 2014 (incorporated by reference to Exhibit
10.1 of Support.com’s current report on Form 8-K filed with
the SEC on June 11, 2014)
|
|
|
Reseller Agreement
between Comcast and Support.com, effective as of June 6, 2014
(incorporated by reference to Exhibit 10.1 of Support.com’s
current report on Form 8-K filed with the SEC on June 18, 2014)
(1)
|
|
|
Change Management
Form Number 4 under Statement of Work Number 1 to Master Services
Agreement Call Handling Services between Comcast and Support.com,
effective as of September 17, 2014 (incorporated by reference to
Exhibit 10.1 of Support.com’s current report on Form 8-K
filed with the SEC on October 6, 2014) (1)
|
|
|
Change Management
Form Number 5 under Statement of Work Number 1 to Master Services
Agreement Call Handling Services between Comcast and Support.com,
effective as of September 18, 2014 (incorporated by reference to
Exhibit 10.2 of Support.com’s current report on Form 8-K
filed with the SEC on October 6, 2014) (1)
|
|
|
Statement of Work
Number 4 to Master Services Agreement Call Handling Services
between Comcast and Support.com, effective as of February 6, 2015
(incorporated by reference to Exhibit 10.1 of Support.com’s
current report on Form 8-K filed with the SEC on February 18, 2015)
(1)
|
|
|
Compensatory
Arrangement between Support.com and Jim Stephens for his term as
Executive Chairman and Interim CEO commencing March 25, 2014
(incorporated by reference to Support.com’s current report on
Form 8-K filed with the SEC on March 14, 2014
|
|
|
Change Management
Form Number 6 under Statement of Work Number 3 to Master Services
Agreement Call Handling Services between Comcast and Support.com,
effective as of April 6, 2015 (incorporated by reference to Exhibit
10.2 of Support.com’s current report on Form 8-K filed with
the SEC on April 9, 2015) (1)
|
|
Amendment Number 1
to Statement of Work Number 3 to Master Services Agreement Call
Handling Services between Comcast and Support.com, effective as of
June 2, 2015 (incorporated by reference to Exhibit 10.2 of
Support.com’s current report on Form 8-K filed with the SEC
on July 2, 2015) (1)
|
|
|
Change Management
Form Number 6 under Statement of Work Number 1 to Master Services
Agreement Call Handling Services between Comcast and Support.com,
effective as of November 18, 2015 (incorporated by reference to
Exhibit 10.1 of Support.com’s current report on Form 8-K
filed with the SEC on November 24, 2015) (1)
|
|
|
Change Management
Form Number 7 under Statement of Work Number 3 to Master Services
Agreement Call Handling Services between Comcast and Support.com,
effective as of November 18, 2015 (incorporated by reference to
Exhibit 10.2 of Support.com’s current report on Form 8-K
filed with the SEC on November 24, 2015) (1)
|
|
|
Form of
Directors’ and Officers’ Indemnification Agreement
(incorporated by reference to Exhibit 10.1 of
Support.com’s current report on Form 8-K filed with the
SEC on December 10, 2015).
|
|
|
Change Management
Form Number 1 to Master Services Agreement Call Handling Services
between Comcast and Support.com, effective as of December 15, 2015
(incorporated by reference to Exhibit 10.1 of Support.com’s
current report on Form 8-K filed with the SEC on December 16, 2015)
(1)
|
|
|
Amendment to Master
Services Agreement Call Handling Services between Comcast and
Support.com, Inc. effective as of May 23, 2016 (incorporated by
reference to Exhibit 10.1 of Support.com’s current report on
Form 8-K filed with the SEC on May 26, 2016)
|
|
|
Change Management
Form #8 to Statement of Work #1, between Comcast and Company,
signed June 2, 2016 (incorporated by reference to Exhibit 10.1 of
Support.com’s current report on Form 8-K filed with the SEC
on June 7, 2016) (1)
|
|
|
Change Management
Form #8 to Statement of Work #3, between Comcast and Company,
signed June 2, 2016 (incorporated by reference to Exhibit 10.2 of
Support.com’s current report on Form 8-K filed with the SEC
on June 7, 2016) (1)
|
|
|
Change Management
Form #9 to Statement of Work #3, between Comcast and Support.com,
signed July 13, 2016 (incorporated by reference to Exhibit 10.1 of
Support.com’s current report on Form 8-K filed with the SEC
on July 29, 2016) (1)
|
|
|
Separation
Agreement and General Release, dated October 31, 2016, by and
between Support.com, Inc. and Elizabeth M. Cholawsky (incorporated
by reference to Exhibit 10.1 of Support.com’s current report
on Form 8-K filed with the SEC on November 1, 2016)
|
|
|
Change Management
Form #7 to Statement of Work #1, between Comcast and Company,
signed December 9, 2016 (incorporated by reference to Exhibit 10.1
of Support.com’s current report on Form 8-K filed with the
SEC on December 20, 2016) (1)
|
|
|
Change Management
Form #10 to Statement of Work #3, between Comcast and Support.com,
signed December 9, 2016 (incorporated by reference to Exhibit 10.2
of Support.com’s current report on Form 8-K filed with the
SEC on December 20, 2016) (1)
|
|
|
Lease Agreement
between HCP LS Redwood City, LLC and the Company dated December 20,
2016 (incorporated by reference to Exhibit 10.36 of
Support.com’s annual report on Form 10-K filed with the SEC
on March 7, 2017)
|
|
|
Employment Offer
Letter between Rick Bloom and Support.com, Inc., dated December 21,
2016 and effective as of October 28, 2016 (incorporated by
reference to Exhibit 10.1 of Support.com’s current report on
Form 8-K filed with the SEC on December 22, 2016)
|
|
|
Change Management
Form #11 to Statement of Work #3, between Comcast and Company,
signed February 6, 2017 (incorporated by reference to Exhibit 10.1
of Support.com’s Form 8-K filed with the SEC on February 10,
2017) (1)
|
|
|
Change Management
Form #12 to Statement of Work #3, between Comcast and Company,
signed March 7, 2017 (incorporated by reference to Exhibit 10.1 of
Support.com’s Form 8-K filed with the SEC on March 16, 2017)
(1)
|
|
|
Change Management
Form #9 to Statement of Work #1, between Comcast and Company,
signed February 24, 2017 (incorporated by reference to Exhibit 10.2
of Support.com’s Form 8-K filed with the SEC on March 16,
2017) (1)
|
|
Change Management
Form #13 to Statement of Work #3, between Comcast and Company,
signed February 24, 2017 (incorporated by reference to Exhibit 10.3
of Support.com’s Form 8-K filed with the SEC on March 16,
2017) (1)
|
|
|
Change Management
Form #14 to Statement of Work #3, between Comcast and Company,
signed February 24, 2017 (incorporated by reference to Exhibit 10.4
of Support.com’s Form 8-K filed with the SEC on March 16,
2017) (1)
|
|
|
Standard Sublease
between the Company and NantMobile, LLC dated April 29, 2017
(incorporated by reference to Exhibit 10.1 of Support.com’s
Form 8-K filed with the SEC on May 3, 2017)
|
|
|
Change Management
Form 15 to Statement of Work #3, between Comcast and Company,
signed May 17, 2017 (incorporated by reference to Exhibit 10.1 of
Support.com’s Form 8-K filed with the SEC on May 23, 2017)
(1)
|
|
|
Change Management
Form to Statement of Work #3 between Comcast and Company, signed
July 6, 2017 (incorporated by reference to Exhibit 10.1 of
Support.com’s Form 8-K filed with the SEC on July 13,
2017)(1)
|
|
|
Amendment #3 to
Master Services Agreement Call Handling Services between Comcast
and Company, entered into on July 24, 2017 (incorporated by
reference to Exhibit 10.1 of Support.com’s Form 8-K filed
with the SEC on July 27, 2017)
|
|
|
Change Management
Form to Statement of Work #1 and Statement of Work #3 between
Comcast and Company, signed August 10, 2017 (incorporated by
reference to Exhibit 10.1 of Support.com’s Form 8-K filed
with the SEC on August 23, 2017)
|
|
|
Change Management
Form to Statement of Work #3 between Comcast and Company, signed
August 10, 2017 (incorporated by reference to Exhibit 10.2 of
Support.com’s Form 8-K filed with the SEC on August 23, 2017)
(1)
|
|
|
Settlement
Agreement (Consent Order) between the U.S. Federal Trade Commission
and Company entered into on November 6, 2018 (incorporated by
reference to Support.com’s current report on Form 8-K filed
with the SEC on November 7, 2018)
|
|
|
Extension of Lease
Agreement between the Company and Mariposa Building, LLC executed
on February 21, 2019 (incorporated by reference to Exhibit 10.1 of
Support.com’s Form 8-K filed with the SEC on February 26,
2019)
|
|
|
Subsidiaries of
Support.com, Inc.
|
|
|
Consent of
Independent Registered Public Accounting Firm
|
|
|
Power of Attorney
(see the signature page of this Form 10-K)
|
|
|
Chief Executive
Officer Section 302 Certification.
|
|
|
Chief Financial
Officer Section 302 Certification.
|
|
|
Statement of the
Chief Executive Officer under 18 U.S.C.
§ 1350(2)
|
|
|
Statement of the
Chief Financial Officer under 18 U.S.C.
§ 1350(2)
|
|
101.INS
|
|
XBRL Instance
Document
|
101.SCH
|
|
XBRL Taxonomy
Extension Schema
|
101.CAL
|
|
XBRL Taxonomy
Extension Calculation Linkbase
|
101.DEF
|
|
XBRL Taxonomy
Extension Definition Linkbase
|
101.LAB
|
|
XBRL Taxonomy
Extension Label Linkbase
|
101.PRE
|
|
XBRL Taxonomy
Extension Presentation Linkbase
|
|
SUPPORT.COM, INC.
|
|
|
|
|
|
By:
|
/s/ RICHARD A.
BLOOM
|
|
|
Richard A. Bloom
|
|
|
President and Chief Executive Officer
|
Signature
|
|
Title
|
|
Date
|
|
|
|
|
|
/s/ Richard A.
Bloom
|
|
President and Chief Executive Officer and
|
|
March 18, 2020
|
Richard A. Bloom
|
|
Director
|
|
|
|
|
(Principal Executive Officer)
|
|
|
|
|
|
|
|
/s/ Richard A.
Bloom
|
|
Principal Financial Officer
|
|
March 18, 2020
|
Richard A. Bloom
|
|
(Principal Accounting Officer)
|
|
|
|
|
|
|
|
/s/ JOSHUA E. SCHECHTER
|
|
Chairman of the Board of Directors
|
|
March 18, 2020
|
Joshua E. Schechter
|
|
|
|
|
|
|
|
|
|
/s/ BRADLEY L.
RADOFF
|
|
Director
|
|
March 18, 2020
|
Bradley L. Radoff
|
|
|
|
|
|
|
|
|
|
/s/ BRIAN
KELLEY
|
|
Director
|
|
March 18, 2020
|
Brian
Kelley
|
|
|
|
|
|
|
|
|
|
Exhibit
|
|
Description of Document
|
|
Restated
Certificate of Incorporation, as amended (incorporated by reference
to Exhibit 3.1 of Support.com’s annual report on
Form 10-K for the year ended December 31,
2001)
|
|
|
Certificate
of Amendment to Support.com’s Amended and Restated
Certificate of Incorporation (incorporated by reference to Exhibit
3.1 of Support.com’s current report on Form 8-K filed with
the SEC on June 23, 2009)
|
|
|
Certificate
of Designation of Series A Junior Participating Preferred Stock of
Support.com (incorporated by reference to Exhibit 3.1 of
Support.com’s current report on Form 8-K filed with the SEC
on October 14, 2015)
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Amended
and Restated Bylaws (incorporated by reference to Exhibit 3.1
of Support.com’s current report on Form 8-K filed with
the SEC on February 5, 2016)
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Certificate
of Designation of Series B Junior Participating Preferred Stock, as
filed with the Secretary of State of Delaware on April 21, 2016
(incorporated by reference to Exhibit 3.1 of Support.com’s
current report on Form 8-K filed with the SEC on April 21,
2016)
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Certificate
of Amendment to the Restated Certificate of Incorporation of the
Company effective January 20, 2017, filed on January 13, 2017
(incorporated by reference to Exhibit 3.1 of Support.com’s
current report on Form 8-K filed with the SEC on January 13,
2017
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Amended and Restated Certificate of Designation of Series B Junior
Participating Preferred Stock of the Company (incorporated by
reference to Exhibit 3.1 of Support.coms current report on Form 8-K
filed with the SEC on August 22, 2019)
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Form
of Common Stock Certificate (incorporated by reference to
Exhibit 4.1 of Support.com’s quarterly report on
Form 10-Q for the quarter ended June 30,
2002)
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Rights
Agreement with Computershare Trust Company, N.A., dated October 13,
2015 (incorporated by reference to Exhibit 4.1 of
Support.com’s current report on Form 8-K filed with the SEC
on October 14, 2015).
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Section
382 Tax Benefits Preservation Plan, dated as of April 20, 2016, by
and between Support.com, Inc. and Computershare Trust Company,
N.A., as Rights Agent (incorporated by reference to Exhibit 4.1 of
Support.com’s current report on Form 8-K filed with the SEC
on April 21, 2016)
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Amendment
No. 1, dated as of April 20, 2016, to the Rights Agreement, dated
as of October 13, 2015, by and between Support.com, Inc. and
Computershare Trust Company, N.A., as Rights Agent (incorporated by
reference to Exhibit 4.2 to Support.com’s Form 8-A/A filed
with the SEC on April 21, 2016)
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Certificate
of Elimination of the Series A Preferred Stock filed with the
Secretary of State of the State of Delaware on April 21, 2016
(incorporated by reference to Exhibit 4.3 to Support.com’s
Form 8-A/A filed with the SEC on April 21, 2016)
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Support.com,
Inc. Second Amended and Restated 2010 Equity and Performance
Incentive Plan (incorporated by reference to Appendix B of
Support.com's proxy statement on Schedule 14a, filed with the SEC
on May 12, 2016)
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Section 382 Tax Benefits Preservation Plan, dated as of August 21,
2019, by and between Support.com, Inc. and Computershare Trust
Company, N.A., as Rights Agent (incorporated by reference to
Exhibit 4.1 of Support.coms current report on Form 8-K filed with
the SEC on August 22, 2019)
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Support.com’s
amended and restated 2010 Equity and Incentive Compensation Plan
(incorporated by reference to Exhibit 4.1 of Support.com’s
current report on Form 8-K filed with the SEC on May 21,
2010)
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Support.com’s
2011 Employee Stock Purchase Plan (incorporated by reference to
Annex A of Support.com’s definitive proxy statement for
Support.com’s 2011 annual meeting of stockholders filed on
April 15, 2011)
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Support.com’s
2014 Inducement Award Plan (incorporated by reference to Exhibit
10.2 of Support.com’s current report on Form 8-K filed with
the SEC on May 19, 2014)
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Form
of Directors’ and Officers’ Indemnification Agreement
(incorporated by reference to Exhibit 10.4 of
Support.com’s registration statement on Form S-1 filed
with the SEC on February 18, 2000)
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Form
of Stock Option Grant Notification for Officers and Employees
(incorporated by reference to Exhibit 10.1(a) of
Support.com’s quarterly report on Form 10-Q filed on November
5, 2009).
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Sublease
Agreement with TYCO Healthcare Group LP dated June 7, 2012
(incorporated by reference to Exhibit 10.1 of
Support.com’s quarterly report on form 10-Q filed with the
SEC on August 8, 2012).
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Master
Services Agreement Call Handling Services between Comcast and
Support.com, effective as of October 1, 2013 (incorporated by
reference to Exhibit 10.19 of Support.com’s annual report on
Form 10-K filed with the SEC on March 7, 2014) (1)
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Statement
of Work Number 1 to Master Services Agreement Call Handling
Services between Comcast and Support.com, effective as of October
1, 2013 (incorporated by reference to Exhibit 10.20 of
Support.com’s annual report on Form 10-K filed with the SEC
on March 7, 2014) (1)
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Change
Management Form Number 1 under Statement of Work Number 1 to Master
Services Agreement Call Handling Services between Comcast and
Support.com, effective as of December 22, 2013 (incorporated by
reference to Exhibit 10.24 of Support.com’s annual report on
Form 10-K filed with the SEC on March 7, 2014 (1)
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Amendment
Number 1 to Statement of Work Number 1 to Master Services Agreement
Call Handling Services between Comcast and Support.com, effective
as of December 31, 2013 (incorporated by reference to Exhibit 10.21
of Support.com’s annual report on Form 10-K filed with the
SEC on March 7, 2014)
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Statement
of Work Number 2 to Master Services Agreement Call Handling
Services between Comcast and Support.com, effective as of December
31, 2013 (incorporated by reference to Exhibit 10.22 of
Support.com’s annual report on Form 10-K filed with the SEC
on March 7, 2014) (1)
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Statement
of Work Number 3 to Master Services Agreement Call Handling
Services between Comcast and Support.com, effective as of March 21,
2014 (incorporated by reference to Exhibit 10.3 of
Support.com’s quarterly report on Form 10-Q filed with the
SEC on May 8, 2014) (1)
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Change
Management Form Number 2 under Statement of Work Number 1 to Master
Services Agreement Call Handling Services between Comcast and
Support.com, effective as of February 27, 2014 (incorporated by
reference to Exhibit 10.1 of Support.com’s quarterly report
on Form 10-Q filed with the SEC on May 8, 2014) (1)
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Change
Management Form Number 3 under Statement of Work Number 1 to Master
Services Agreement Call Handling Services between Comcast and
Support.com, effective as of March 4, 2014 (incorporated by
reference to Exhibit 10.2 of Support.com’s quarterly report
on Form 10-Q filed with the SEC on May 8, 2014) (1)
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First
Change Management Form to Statement of Work Number 3 to Master
Services Agreement Call Handling Services between Comcast and
Support.com, effective as of June 4, 2014 (incorporated by
reference to Exhibit 10.1 of Support.com’s current report on
Form 8-K filed with the SEC on June 11, 2014)
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Reseller
Agreement between Comcast and Support.com, effective as of June 6,
2014 (incorporated by reference to Exhibit 10.1 of
Support.com’s current report on Form 8-K filed with the SEC
on June 18, 2014) (1)
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Change
Management Form Number 4 under Statement of Work Number 1 to Master
Services Agreement Call Handling Services between Comcast and
Support.com, effective as of September 17, 2014 (incorporated by
reference to Exhibit 10.1 of Support.com’s current report on
Form 8-K filed with the SEC on October 6, 2014) (1)
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Change
Management Form Number 5 under Statement of Work Number 1 to Master
Services Agreement Call Handling Services between Comcast and
Support.com, effective as of September 18, 2014 (incorporated by
reference to Exhibit 10.2 of Support.com’s current report on
Form 8-K filed with the SEC on October 6, 2014) (1)
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Statement
of Work Number 4 to Master Services Agreement Call Handling
Services between Comcast and Support.com, effective as of February
6, 2015 (incorporated by reference to Exhibit 10.1 of
Support.com’s current report on Form 8-K filed with the SEC
on February 18, 2015) (1)
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Compensatory
Arrangement between Support.com and Jim Stephens for his term as
Executive Chairman and Interim CEO commencing March 25, 2014
(incorporated by reference to Support.com’s current report on
Form 8-K filed with the SEC on March 14, 2014
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Change
Management Form Number 6 under Statement of Work Number 3 to Master
Services Agreement Call Handling Services between Comcast and
Support.com, effective as of April 6, 2015 (incorporated by
reference to Exhibit 10.2 of Support.com’s current report on
Form 8-K filed with the SEC on April 9, 2015) (1)
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|
Amendment
Number 1 to Statement of Work Number 3 to Master Services Agreement
Call Handling Services between Comcast and Support.com, effective
as of June 2, 2015 (incorporated by reference to Exhibit 10.2 of
Support.com’s current report on Form 8-K filed with the SEC
on July 2, 2015) (1)
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Change
Management Form Number 6 under Statement of Work Number 1 to Master
Services Agreement Call Handling Services between Comcast and
Support.com, effective as of November 18, 2015 (incorporated by
reference to Exhibit 10.1 of Support.com’s current report on
Form 8-K filed with the SEC on November 24, 2015) (1)
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Change
Management Form Number 7 under Statement of Work Number 3 to Master
Services Agreement Call Handling Services between Comcast and
Support.com, effective as of November 18, 2015 (incorporated by
reference to Exhibit 10.2 of Support.com’s current report on
Form 8-K filed with the SEC on November 24, 2015) (1)
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Form
of Directors’ and Officers’ Indemnification Agreement
(incorporated by reference to Exhibit 10.1 of
Support.com’s current report on Form 8-K filed with the
SEC on December 10, 2015).
|
|
|
Change
Management Form Number 1 to Master Services Agreement Call Handling
Services between Comcast and Support.com, effective as of December
15, 2015 (incorporated by reference to Exhibit 10.1 of
Support.com’s current report on Form 8-K filed with the SEC
on December 16, 2015) (1)
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Amendment
to Master Services Agreement Call Handling Services between Comcast
and Support.com, Inc. effective as of May 23, 2016 (incorporated by
reference to Exhibit 10.1 of Support.com’s current report on
Form 8-K filed with the SEC on May 26, 2016)
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Change
Management Form #8 to Statement of Work #1, between Comcast and
Company, signed June 2, 2016 (incorporated by reference to Exhibit
10.1 of Support.com’s current report on Form 8-K filed with
the SEC on June 7, 2016) (1)
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Change
Management Form #8 to Statement of Work #3, between Comcast and
Company, signed June 2, 2016 (incorporated by reference to Exhibit
10.2 of Support.com’s current report on Form 8-K filed with
the SEC on June 7, 2016) (1)
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|
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Change
Management Form #9 to Statement of Work #3, between Comcast and
Support.com, signed July 13, 2016 (incorporated by reference to
Exhibit 10.1 of Support.com’s current report on Form 8-K
filed with the SEC on July 29, 2016) (1)
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Separation
Agreement and General Release, dated October 31, 2016, by and
between Support.com, Inc. and Elizabeth M. Cholawsky (incorporated
by reference to Exhibit 10.1 of Support.com’s current report
on Form 8-K filed with the SEC on November 1, 2016)
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|
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Change
Management Form #7 to Statement of Work #1, between Comcast and
Company, signed December 9, 2016 (incorporated by reference to
Exhibit 10.1 of Support.com’s current report on Form 8-K
filed with the SEC on December 20, 2016) (1)
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Change
Management Form #10 to Statement of Work #3, between Comcast and
Support.com, signed December 9, 2016 (incorporated by reference to
Exhibit 10.2 of Support.com’s current report on Form 8-K
filed with the SEC on December 20, 2016) (1)
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Lease
Agreement between HCP LS Redwood City, LLC and the Company dated
December 20, 2016 (incorporated by reference to Exhibit 10.36 of
Support.com’s annual report on Form 10-K filed with the SEC
on March 7, 2017)
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Employment
Offer Letter between Rick Bloom and Support.com, Inc., dated
December 21, 2016 and effective as of October 28, 2016
(incorporated by reference to Exhibit 10.1 of Support.com’s
current report on Form 8-K filed with the SEC on December 22,
2016)
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Change
Management Form #11 to Statement of Work #3, between Comcast and
Company, signed February 6, 2017 (incorporated by reference to
Exhibit 10.1 of Support.com’s Form 8-K filed with the SEC on
February 10, 2017) (1)
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Change
Management Form #12 to Statement of Work #3, between Comcast and
Company, signed March 7, 2017 (incorporated by reference to Exhibit
10.1 of Support.com’s Form 8-K filed with the SEC on March
16, 2017) (1)
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|
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Change
Management Form #9 to Statement of Work #1, between Comcast and
Company, signed February 24, 2017 (incorporated by reference to
Exhibit 10.2 of Support.com’s Form 8-K filed with the SEC on
March 16, 2017) (1)
|
|
Change
Management Form #13 to Statement of Work #3, between Comcast and
Company, signed February 24, 2017 (incorporated by reference to
Exhibit 10.3 of Support.com’s Form 8-K filed with the SEC on
March 16, 2017) (1)
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|
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Change
Management Form #14 to Statement of Work #3, between Comcast and
Company, signed February 24, 2017 (incorporated by reference to
Exhibit 10.4 of Support.com’s Form 8-K filed with the SEC on
March 16, 2017) (1)
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Standard
Sublease between the Company and NantMobile, LLC dated April 29,
2017 (incorporated by reference to Exhibit 10.1 of
Support.com’s Form 8-K filed with the SEC on May 3,
2017)
|
|
|
Change
Management Form 15 to Statement of Work #3, between Comcast and
Company, signed May 17, 2017 (incorporated by reference to Exhibit
10.1 of Support.com’s Form 8-K filed with the SEC on May 23,
2017) (1)
|
|
|
Change
Management Form to Statement of Work #3 between Comcast and
Company, signed July 6, 2017 (incorporated by reference to Exhibit
10.1 of Support.com’s Form 8-K filed with the SEC on July 13,
2017)(1)
|
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|
Amendment
#3 to Master Services Agreement Call Handling Services between
Comcast and Company, entered into on July 24, 2017 (incorporated by
reference to Exhibit 10.1 of Support.com’s Form 8-K filed
with the SEC on July 27, 2017)
|
|
|
Change
Management Form to Statement of Work #1 and Statement of Work #3
between Comcast and Company, signed August 10, 2017 (incorporated
by reference to Exhibit 10.1 of Support.com’s Form 8-K filed
with the SEC on August 23, 2017)
|
|
|
Change
Management Form to Statement of Work #3 between Comcast and
Company, signed August 10, 2017 (incorporated by reference to
Exhibit 10.2 of Support.com’s Form 8-K filed with the SEC on
August 23, 2017) (1)
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Settlement
Agreement (Consent Order) between the U.S. Federal Trade Commission
and Company entered into on November 6, 2018 (incorporated by
reference to Support.com’s current report on Form 8-K filed
with the SEC on November 7, 2018)
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Extension
of Lease Agreement between the Company and Mariposa Building, LLC
executed on February 21, 2019 (incorporated by reference to Exhibit
10.1 of Support.com’s Form 8-K filed with the SEC on February
26, 2019)
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Subsidiaries
of Support.com, Inc.
|
|
|
Consent
of Independent Registered Public Accounting Firm
|
|
|
Power
of Attorney (see the signature page of this
Form 10-K)
|
|
|
Chief
Executive Officer Section 302 Certification.
|
|
|
Chief
Financial Officer Section 302 Certification.
|
|
|
Statement
of the Chief Executive Officer under 18 U.S.C.
§ 1350(2)
|
|
|
Statement
of the Chief Financial Officer under 18 U.S.C.
§ 1350(2)
|
|
101.INS
|
|
XBRL
Instance Document
|
101.SCH
|
|
XBRL
Taxonomy Extension Schema
|
101.CAL
|
|
XBRL
Taxonomy Extension Calculation Linkbase
|
101.DEF
|
|
XBRL
Taxonomy Extension Definition Linkbase
|
101.LAB
|
|
XBRL
Taxonomy Extension Label Linkbase
|
101.PRE
|
|
XBRL
Taxonomy Extension Presentation Linkbase
|
1 Year Support com Chart |
1 Month Support com Chart |
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