Segue (NASDAQ:SEGU)
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Belfast, Northern Ireland Becomes Segue's Worldwide Hub
for SQO Support
Segue Software (NASDAQ-SCM: SEGU), the leader in software quality
optimization, today announced the designation of its Belfast, Northern
Ireland Technical Support Center as a Segue(R) Center of Excellence
(CoE). Traditionally providing excellence in product support services,
the Belfast CoE now provides a broader range of services to support
customers all over the globe in Software Quality Optimization(TM)
(SQO(TM)) initiatives.
The Belfast CoE is another component of Segue's commitment to SQO
and to enabling customers to achieve SQO. Segue has evolved the
Belfast support engineers into a highly-trained, multi-faceted
resource for Segue customers. Senior engineers are tapped to work in
several areas, such as participating in select consulting engagements,
providing support to R&D in the development of product enhancements
and regularly supervising Segue University online courses. Engaging in
customer-facing activities such as these provides a depth of
real-world, practical knowledge critical to ensuring comprehensive
support for Segue customers - support that goes beyond just answering
product-specific questions to the larger issues surrounding quality
assurance and SQO best practices. This level of expertise, coupled
with the content-rich, online resources developed by the Belfast CoE
and available to customers on Segue's technical support Web site,
ensures every Segue customer access to information on a wide range of
SQO topics on a 24x7 basis from anywhere in the world. Customer
surveys consistently return over 90 percent satisfaction rate with the
support received from the Belfast CoE staff.
"Software Quality Optimization is about more than just test
automation - it is about bringing together people, processes and
technology to infuse quality throughout the entire software
application lifecycle," said Stephen Jennings, director of support
services, Belfast Center of Excellence. "We want to provide support
services to our customers that not only educate them in the use of a
specific Segue product, but help them to leverage best practices to
realize the full potential of SQO. This enables our customers to
deploy higher quality applications and receive value from their
software investments."
The Belfast CoE also offers several online support resources
including product release information and software downloads; a
knowledge-base of over 3,000 resolutions to aid customers in finding
answers to their queries, including SQO best practices; online forums
for users to interact with one another on SQO topics as well as senior
Segue technical engineers; and online case tracking to provide
up-to-the-minute status on customer-logged cases.
"Segue is committed to providing excellence in service and support
to our customers," said Wendy Holman, senior vice president, customer
satisfaction. "We have invested heavily in the staff and
infrastructure of the Belfast CoE to support our customers and
partners' SQO initiatives. We will continue to seek new ways to raise
the bar on the quality of the support we provide."
About Segue
Segue Software, Inc. (NASDAQ-SCM: SEGU) is a global expert in
delivering solutions to define, measure, manage and maintain software
quality throughout the entire software application lifecycle. Segue's
Software Quality Optimization(TM) (SQO(TM)) solutions help companies
reduce business risk, ensure the deployment of high quality software
and increase return on investment. Leading businesses around the
world, including many of the Fortune 500, rely on Segue's innovative
Silk family of products to protect their business service levels,
competitive edge and brand reputation. Headquartered in Lexington,
Mass., with offices across North America and Europe, Segue can be
reached at +1-781-402-1000 or http://www.segue.com.
Segue is a registered trademark and Software Quality Optimization
and SQO are trademarks of Segue Software, Inc. All other marks are the
property of their respective owners.
This Press Release may contain statements that are
"forward-looking" statements under the Private Securities Litigation
Reform Act of 1995. You can identify forward-looking statements by the
use of the words "believe", "expect", "anticipate", "intend",
"estimate", "assume", "outlook", "will", "should", and other
expressions which predict or indicate future events and trends and
which do not relate to historical matters. You should not rely on
forward-looking statements, because they involve known and unknown
risks, uncertainties and other factors, some of which are beyond the
control of Segue. These risks, uncertainties and other factors may
cause the actual results, performance or achievements of Segue to be
materially different from the anticipated future results, performance
or achievements expressed or implied by the forward-looking
statements. Forward-looking statements were based on information,
plans and estimates at the date of this press release, and we do not
promise to update any forward-looking statements to reflect changes in
underlying assumptions or factors, new information, future events or
other changes.