Siebel (NASDAQ:SEBL)
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From May 2019 to May 2024
Siebel Systems, Inc. (NASDAQ:SEBL), a leading provider
of customer-facing solutions, today announced that Specialty Sales &
Marketing (SS&M), Canada's leading sales and marketing agency for the
automotive, heavy duty and industrial aftermarket, selected Siebel CRM
OnDemand to manage the complex supplier-distributor relationships at
the core of its business.
SS&M provides contract sales and marketing services to aftermarket
parts suppliers, linking them with warehouse distributors, jobbers,
and end-user service providers such as automotive repair facilities.
By helping its customers successfully navigate these intricate
relationships, SS&M has built an enviable track record of success. Key
to that success was a custom CRM system that allowed SS&M to track
sales across its supply-chain and calculate sales team bonuses.
However, to make the system useful, an outside consultant spent days
manually compiling sales data from dozens of Excel spreadsheets into a
home-grown database, resulting in inconsistent sales data.
Additionally, sales professionals spent many hours navigating the
cumbersome system to produce results.
"As much as our CRM system helped to differentiate us in the
markets we serve, getting the results was just too painful," said
Bruce Hipkiss, vice president of sales at SS&M. "We need a solution
that automatically imports supplier sales data to provide a single
view of distributor-supplier sales data -- without having to worry
about integration or third-party tools. We're in the business of
helping our customers sell parts -- not managing information
technology -- and we need a CRM solution that is a value-add not only
to our business but also to our customers' businesses."
Hipkiss and his team began to search for a hosted CRM solution
that would enable SS&M to track its complex distributor-supplier sales
efforts while minimizing the time the team spent in configuring,
implementing, and maintaining this solution. After a thorough review,
the decision came down to Siebel CRM OnDemand and another hosted
solution.
"Siebel really took the time to understand our business and what
we were looking for," Hipkiss continued. "The Siebel team showed us
how we could easily configure Siebel CRM OnDemand to provide a single
solution for importing data, real-time distributor-supplier pipeline
management and comprehensive reports out-of-the-box. On the other
hand, the other solutions couldn't represent these complex
relationships and required a third-party accounting package to produce
the reports we needed. After having been down that path, Siebel CRM
OnDemand was the obvious choice."
About Siebel CRM OnDemand
Siebel CRM OnDemand is a hosted CRM offering delivered over the
Web and accessible from an Internet browser at a fixed price per user
per month. Customers can deploy Siebel CRM OnDemand quickly, easily,
and affordably without any up-front IT investments. Hosted by IBM,
Siebel CRM OnDemand delivers complete sales, marketing, and service
functionality; built-in customer analytics; virtual call center
technology; embedded best practices; and world-class hosting services
and support. Siebel CRM OnDemand is now available for purchase. For
more information, visit www.crmondemand.com.
About Siebel Systems
Siebel Systems is a leading provider of software solutions and
services that drive value and loyalty in client-customer
relationships, providing best-in-class capabilities in on-premise and
hosted customer relationship management (CRM), business analytics, and
customer data integration. Siebel's new Customer Adaptive Solutions
enable organizations to model their customer-centric business
processes in order to drive the most effective customer interactions,
gain increased insight over time, and continually realign those
processes for systemic and consistent improvement. With more than $2
billion in R&D investments, 11-plus years of customer software
experience, an extensive global ecosystem of alliance partners, and
more than 4,000 customers and 3.7 million live users, Siebel is the
proven choice in helping organizations of all types and sizes achieve
customer-driven business results. For more information, visit
www.siebel.com.
For more information on Siebel Systems solutions and services,
please visit our Web site: CRM -- http://www.siebel.com/crm; OnDemand
Solutions -- http://www.crmondemand.com; Industry CRM --
http://www.siebel.com/industry-crm; Call Center and Service --
http://www.siebel.com/call-center; Sales Force Automation --
http://www.siebel.com/sales-force-automation; Marketing Automation --
http://www.siebel.com/marketing-automation; Business Intelligence --
http://www.siebel.com/business-intelligence; Integration Solutions --
http://www.siebel.com/integration-solutions; CRM Services --
http://www.siebel.com/crm-services
Except for the historical information contained herein, this press
release contains forward-looking statements that involve risk or
uncertainties. Future operating results of Siebel Systems may differ
from the results discussed or forecasted in the forward-looking
statements due to factors that include, but are not limited to, risks
associated with our pending merger with Oracle Corporation, customer
relations, such as the availability of Siebel Systems' products and
services, customer implementation of products and services,
relationships with customers, third-party vendors and systems
integrators, concentration of revenues in a relatively small number of
customers, existence of errors or defects in products, ability to
successfully manage growth, significant current and expected
additional competition and the need to continue to expand product
distribution and services offerings. Further information on potential
factors that could affect the financial results of Siebel Systems are
included in Siebel Systems' Annual Report on Form 10-K, Quarterly
Reports on Form 10-Q and its other filings with the Securities and
Exchange Commission, which are available at www.sec.gov. Siebel
Systems assumes no obligation to update the information in this press
release.
Siebel is a trademark of Siebel Systems, Inc. and may be
registered in certain jurisdictions. All other product and company
names mentioned are the property of their respective owners and are
mentioned for identification purposes only.