Siebel (NASDAQ:SEBL)
Historical Stock Chart
From May 2019 to May 2024
Siebel Systems, Inc. (NASDAQ:SEBL), the leading provider
of customer-facing solutions, today announced more than 100 million
end users worldwide are utilizing its Siebel Self-Service
applications. The end users are customers of some of the world's
leading communications, energy, financial services, healthcare, and
manufacturing organizations. Siebel Self-Service and eBilling
solutions have enabled more than 80 organizations, including BT,
Sempra Energy, U.S. Department of Education, Verizon Wireless, and
many others to provide online customer self-service, which enables
their customers to view and pay bills, make changes to their accounts,
and order new products and services online.
"The rapidly growing popularity of self-service applications is a
clear 'win-win' for organizations and their customers," said William
Hou, Vice President, Siebel Self-Service. "Customers can perform
routine functions easily, quickly and efficiently while organizations
benefit from the cost savings and customer goodwill derived from an
effective online channel. It's clear that supporting customer needs in
Web time is essential to success in today's marketplace and is a
must-have capability."
Siebel Self-Service has proven successful across the globe in over
20 countries and nine languages, with client organizations achieving
superior customer service through self-service as a strategic
differentiator. Siebel Systems is the only software vendor to achieve
this level of success. Siebel Self-Service complements Siebel CRM,
allowing organizations to consistently and effectively manage client
relationships across all channels.
Paul Hughes, Director of Billing and Payment Application
Strategies at Yankee Group, works with leading telecommunications
carriers around the globe. "We now see many leading companies that
work with Siebel with over 10 million online self-service customers,
resulting in better customer loyalty and improved profitability," said
Hughes. Customers prefer the convenience of 24x7 service, and carriers
reduce the cost of providing live agent-handled calls and mailed paper
bills. Hughes predicts that 50 percent of U.S. wireless subscribers
will be online self-service users by 2008.
The rapid expansion of broadband Internet access and the
increasing sophistication of Web usage have made online the preferred
channel for many companies. Siebel Self-Service customers are
leveraging the solution to improve customer satisfaction and loyalty
while reducing the cost of servicing their customers. Companies
offering online self-service to their customers are reporting
increased loyalty from their online customers and a customer attrition
rate that is 80 percent less than that of their offline counterparts.
Siebel Self-Service and eBilling Solutions
Siebel Self-Service and eBilling solutions are part of Siebel
Customer Adaptive Solutions, which encompass all Siebel product and
service offerings and enable organizations to better understand and
adapt to the needs of their customers in response to rapidly changing
business requirements. Siebel Self-Service and eBilling solutions
improve the quality of customer care, reduce support costs, and deepen
relationships with business and consumer customers. The solutions
enable end customers to manage their accounts, research offerings, buy
products and services, review bills and statements, initiate and track
payments, and resolve issues online from a single starting point at a
company's Web site. These Siebel solutions are used by some of the
world's leading companies across a variety of industries, including
communications, financial services, energy, healthcare, insurance,
retail, and manufacturing.
About Siebel Systems
Siebel Systems is a leading provider of software solutions and
services that drive value and loyalty in client-customer
relationships, providing best-in-class capabilities in on premise and
hosted customer relationship management (CRM), business analytics, and
customer data integration. Siebel's new Customer Adaptive Solutions
enable organizations to model their customer-centric business
processes in order to drive the most effective customer interactions,
gain increased insight over time, and continually realign those
processes for systemic and consistent improvement. With more than $2
billion in R&D investments, 11-plus years of customer software
experience, an extensive global ecosystem of alliance partners, and
more than 4,000 customers, Siebel is the proven choice in helping
organizations of all types and sizes achieve customer-driven business
results. For more information, visit www.siebel.com.
For more information on Siebel Systems solutions and services,
please visit our Web site: CRM -- http://www.siebel.com/crm; OnDemand
Solutions -- http://www.crmondemand.com; Industry CRM --
http://www.siebel.com/industry-crm; Call Center and Service --
http://www.siebel.com/call-center; Sales Force Automation --
http://www.siebel.com/sales-force-automation; Marketing Automation --
http://www.siebel.com/marketing-automation; Business Intelligence --
http://www.siebel.com/business-intelligence; Integration Solutions --
http://www.siebel.com/integration-solutions; CRM Services --
http://www.siebel.com/crm-services
Except for the historical information contained herein, this press
release contains forward-looking statements that involve risk or
uncertainties. Future operating results of Siebel Systems may differ
from the results discussed or forecasted in the forward-looking
statements due to factors that include, but are not limited to, risks
associated with our pending merger with Oracle Corporation, customer
relations, such as the availability of Siebel Systems' products and
services, customer implementation of products and services,
relationships with customers, third-party vendors and systems
integrators, concentration of revenues in a relatively small number of
customers, existence of errors or defects in products, ability to
successfully manage growth, significant current and expected
additional competition and the need to continue to expand product
distribution and services offerings. Further information on potential
factors that could affect the financial results of Siebel Systems are
included in Siebel Systems' Annual Report on Form 10-K, Quarterly
Reports on Form 10-Q and its other filings with the Securities and
Exchange Commission, which are available at www.sec.gov. Siebel
Systems assumes no obligation to update the information in this press
release.
Siebel is a trademark of Siebel Systems, Inc. and may be
registered in certain jurisdictions. All other product and company
names mentioned are the property of their respective owners and are
mentioned for identification purposes only.