Siebel (NASDAQ:SEBL)
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Rimini Street, Inc., an alternative maintenance and
support provider for Siebel software licensees (NASDAQ:SEBL), today
announced the immediate availability of its anticipated Rimini Street
Support Services for Siebel Products. Since its launch several months
ago, Rimini Street has worked to build the necessary processes, tools
and infrastructure to provide a next-generation support program that
will enable Siebel 5.x, 6.x (2000), and 7.x licensees to remain on
their current software release without any required upgrades for years
to come and with significant annual savings of 50 percent or more.
"With Oracle now preparing to take control of Siebel Systems, many
Siebel licensees are adopting a 'wait and see' approach to any
additional, significant investment in their existing Siebel
implementations," said Seth Ravin, president & CEO of Rimini Street.
"Whether a Siebel licensee is choosing to hold steady on their current
release, just wants to get additional years of return out of their
existing Siebel investment, or is looking for more valuable support at
a significantly lower annual cost, Rimini Street now offers a more
affordable, high-quality and specialized support and maintenance
option to meet the current and long-term needs of Siebel licensees."
Rimini Street Redefines Enterprise Software Support
Rimini Street's objective is not simply to provide a more
affordable maintenance and support program for Siebel licensees, but
also to offer a program that delivers the actual services clients need
most for day-to-day operational success. To achieve this goal of a
higher-value, more relevant next-generation support model, Rimini
Street has redefined enterprise software support.
Rimini Street Support Services - Groundbreaking Program
Highlights:
-- Support for Client-Made Customizations. While traditional
enterprise software vendor and first-generation third party
support programs leave licensees exposed by only including
support for "vanilla," uncustomized software code, Rimini
Street includes support coverage for client-made code
customizations at no additional fee, providing a complete
support coverage solution for Siebel licensees.
-- Support for Performance-Related Issues. Consistent with Siebel
software use in call-center environments, system performance
is a critical operational requirement for Siebel licensees.
Traditional enterprise software vendor and first generation
third party support programs do not provide general coverage
for performance tuning issues, and licensees are usually
forced to hire consultants at additional cost. Rimini Street
includes support coverage for performance-related issues at
the application and technology foundation layers of client
systems.
-- Support for Interoperability. Siebel systems operate in
complex environments with a variety of other software and
system layers. Traditional enterprise software vendors and
first generation third party support programs do not include
general coverage of environmental issues outside the software
package. Rimini Street includes support coverage of
environmental issues, and will work with other software vendor
support organizations to try and diagnose and recommend
solutions to complex environmental interoperability issues.
-- Flexible Support Terms. Traditional enterprise software
vendors and first generation third party support providers
require prepaid and/or non-cancelable support terms, which
require significant commitments by licensees and may not align
with IT investment strategies, budgets, or cash flow models.
To assure Rimini Street clients have maximum flexibility with
no long-term commitments, Rimini Street Support Agreements
have monthly, quarterly, and annual billing options, and are
cancelable at any time, for any reason, with prorated fees.
Recognized Leadership
Concurrent with the unveiling of Rimini Street Support Services
for Siebel Products, the company also announced today that Rimini
Street president & CEO Seth Ravin recently was named by The Enterprise
Software Observer as one of 25 next generation leaders of the
enterprise software industry - joining other industry influentials
who, according to the publication, "promise to have an impact on the
industry as dramatic as an Ellison, a Gates, or a Premji."(1) Other
recognized leaders include senior executives from Oracle, SAP and
Salesforce.com.
"With his past entrepreneurial successes in the enterprise
software industry, Seth Ravin demonstrates that he has the strategic
vision and the tactical ability to create a disruptive business
model," said J. Bruce Daley, executive editor of The Enterprise
Software Observer. "As he continues to build on what he has learned
through his new venture with Rimini Street, Mr. Ravin is one of the
executives to watch in 2006."
About Rimini Street, Inc.
Rimini Street, Inc. is the only enterprise software support
provider with a proven, experienced third party maintenance management
team with a long track-record of delivery, and exclusively focused on
the needs of Siebel software licensees. Rimini Street is headquarted
in Las Vegas, with Global Support Centers in Foster City, Calif. and
Durham, NC. For more information, visit www.RiminiStreet.com or call
(702) 839-9671.
Rimini Street and the Rimini Street logo are trademarks of Rimini
Street, Inc. All other company and product names may be trademarks of
their respective owners. Copyright (C) 2005-2006. All rights reserved.
(1) http://brucedaley.typepad.com/esofto/2005/11/index.html