Siebel (NASDAQ:SEBL)
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From Jun 2019 to Jun 2024
Siebel Systems, Inc. (NASDAQ:SEBL), a leading provider
of customer-facing solutions, today announced that the New Zealand
Inland Revenue Department has selected Siebel Enterprise Case
Management and Siebel Public Sector Case Management Analytics to
provide a framework for increasing the efficiency and effectiveness of
its case management and to enable the seamless transition of cases
between its business areas.
Siebel Systems' case management solution will be rolled out
initially in Inland Revenue's audit, return and debt collection, and
child support business areas. It will be accessed by an estimated
1,000 audit users, 500 return and debt collection users, and 700 child
support users, plus other potential users across Inland Revenue.
Design, configuration, and testing will occur prior to the rollout to
each business area, starting with the audit area in June 2006.
Inland Revenue provides the government with the revenue it
requires for community programs and administers several of the
government's social support programs. The government agency will
utilize Siebel Systems' expertise in the public sector to automate its
case-related activities and standardize the working processes in each
business area to bring greater consistency to managing cases.
"Siebel Systems offered the most flexible and scalable solution
for our business requirements," said John Moreno, Inland Revenue's
Project Manager for the Case Management Project. "The existing case
management system runs on a core mainframe as a separate database from
other systems, and information was disparate. Access to and management
of a higher quality of information and enhanced reporting and
analytics tools from the Siebel solution are expected to resolve cases
faster. Inland Revenue staff will also be able to easily transfer
cases to one another. Additionally, if other departments in the
government have similar needs, they may look to leverage Inland
Revenue's purchase of Siebel Systems' solutions."
"There is an increased drive for more efficient and accurate
delivery of government services," said Aden Forest, Country Manager
for Siebel Systems in New Zealand. "For tax and revenue agencies like
Inland Revenue, Siebel's case management solution offers improved
insight into its case management business function and more effective
work practices. Siebel's technology provides Inland Revenue with best
practices based on proven success and is easy to configure, deploy,
and maintain."
In 2002 Inland Revenue developed and launched a comprehensive
e-Enablement Strategy to support its future direction. The Strategy
included initiatives such as streamlining and simplifying its tax
processes, creating an environment that enabled compliance, and
enhancing the administration of its social policy initiatives. As part
of the requirement to support this, a new case management system was
also identified.
Inland Revenue commenced its procurement process in 2004 and went
to market with a request for proposals. The solution it sought had to
automate the primary processes it carried out manually, provide a
comprehensive level of reporting information, and provide a measure
for the timeliness of its cases and compliance to performance
standards.
Siebel Customer Adaptive Solutions, which encompass all Siebel
product and service offerings, including Siebel Enterprise Case
Management and Siebel Public Sector, enable organizations to better
understand and adapt to the needs of their customers in response to
rapidly changing business requirements. Companies embracing Siebel
Customer Adaptive Solutions will be able to more effectively and
quickly anticipate customer needs, realign their customer-facing
business processes for systemic and consistent improvement, and direct
the right actions across their business to maximize customer
satisfaction and profitability. For more information, please visit
www.siebel.com.
About Siebel Systems
Siebel Systems is a leading provider of software solutions and
services that drive value and loyalty in client-customer
relationships, providing best-in-class capabilities in on-premise and
hosted customer relationship management (CRM), business analytics, and
customer data integration. Siebel's new Customer Adaptive Solutions
enable organizations to model their customer-centric business
processes in order to drive the most effective customer interactions,
gain increased insight over time, and continually realign those
processes for systemic and consistent improvement. With more than $2
billion in R&D investments, 11-plus years of customer software
experience, an extensive global ecosystem of alliance partners, and
more than 4,000 customers and 3.7 million live users, Siebel is the
proven choice in helping organizations of all types and sizes achieve
customer-driven business results. For more information, visit
www.siebel.com.
For more information on Siebel Systems solutions and services,
please visit our Web site: CRM -- http://www.siebel.com/crm; OnDemand
Solutions -- http://www.crmondemand.com; Industry CRM --
http://www.siebel.com/industry-crm; Call Center and Service --
http://www.siebel.com/call-center; Sales Force Automation --
http://www.siebel.com/sales-force-automation; Marketing Automation --
http://www.siebel.com/marketing-automation; Business Intelligence --
http://www.siebel.com/business-intelligence; Integration Solutions --
http://www.siebel.com/integration-solutions; CRM Services --
http://www.siebel.com/crm-services
Except for the historical information contained herein, this press
release contains forward-looking statements that involve risk or
uncertainties. Future operating results of Siebel Systems may differ
from the results discussed or forecasted in the forward-looking
statements due to factors that include, but are not limited to, risks
associated with our pending merger with Oracle Corporation, customer
relations, such as the availability of Siebel Systems' products and
services, customer implementation of products and services,
relationships with customers, third-party vendors and systems
integrators, concentration of revenues in a relatively small number of
customers, existence of errors or defects in products, ability to
successfully manage growth, significant current and expected
additional competition and the need to continue to expand product
distribution and services offerings. Further information on potential
factors that could affect the financial results of Siebel Systems are
included in Siebel Systems' Annual Report on Form 10-K, Quarterly
Reports on Form 10-Q and its other filings with the Securities and
Exchange Commission, which are available at www.sec.gov. Siebel
Systems assumes no obligation to update the information in this press
release.
Siebel is a trademark of Siebel Systems, Inc. and may be
registered in certain jurisdictions. All other product and company
names mentioned are the property of their respective owners and are
mentioned for identification purposes only.